Mypetframe Reviews

Would give zero stars if possible

Would give zero stars if possible Promised arrival before Christmas Still not seen a proof copy By their own admission via email they are very busy and clearly can t cope Poor communication from customer service team Staff try to charge more for cancellation fee than advertised on website Feel like I ve been massively conned AVOID AVOID AVOID

If possible I would not even be giving

If possible I would not even be giving this company 1 star The service I have received has been nothing short of incredibly disappointing The customer service is shocking The image I have received is very average for the price paid and I am still yet to receive a present I ordered 3 weeks ago for Christmas Their 3 day turn-around is false advertisement I have been sent design images for approval with which I have approved on the same day then have heard nothing When I do receive replies they never answer my question on where my order is and if they will be shipping it soon and instead constantly revert back to saying we are still waiting for your image to be approved As previously stated - I had already approved my drawings days before they would reply saying such a thing At this point I m not sure where my order is or when I will receive this Do not order from this company Avoid at all costs Such a let down on what I was hoping would be a decent gift for Christmas day

The audacity

INSULTED A week ago I wrote a review explaining how unprofessional this company is The time frame outline 24 hours proof won t happen Then when you contact customer services you ll be met with generic responses that don t really answer your question It has been nearly three weeks and I ve still not had a proof I can sign off on Vanessa at customer service has asked me to amend my review which in my opinion is very cheeky considering I have been so poorly handled She then informs me that they have told the artist to take their time which contradicts the whole reason why I contacted the company in the first place Unbelievable

SCAM

It s been Four WEEKS and I ve still had no resolution to where my portrait is Customer services completely disregard what you want and suggest outrageous resolutions like telling the artist to take their time or delete my review I then get told that one of the reps is having personal problems and that s why it s taking several days to reply Instead of the 24 hrs outlined in the confirmation return email I have explicitly said which photo I want to be used I ve explicitly said that I don t want changes made and explicitly told you that if it s not resolved quickly Reviews will be done again and again till it is I will not be charged for a refund Nor will I be charged for changes This is outrageous the length of time this has taken and the appalling customer services just reinforces that this is a SCAM

Order UK111873 Handmade LOL

I would not consider using a filter that I can do on my phone handmade art And the preview picture I received made the little dog bigger than the older dog in fact I actually laughed at how bad it was For one it s common sense to not have one dog looking one way and the other looking in the same direction They both looking outwards of the picture you re suppose to have them look inwards on a picture cant even filter a picture correctly Customer service also don t get intouch with you Live chat - no agentsmessenger - no reads itemail - no reply s Needless to say i m requesting a refund the quality is laughable at best Edit they won t give out refunds without a charge of 7 50 per pet It just gets better with these scammers

STAY AWAY TERRIBLE HOW NOT TO TREAT YOUR CUSTOMERS BY AWARD WINNERS MYPETFRAME

UPDATE I NOW HAVE MYPETFRAME QUESTIONING THE INTEGRITY OF THIS REVIEW HOW ABOUT YOU JUST DO WHAT YOU SAY WILL DO DELIVER MY ITEM HERE IS THE POSTAL TRACKING NUMBER AND DATE YOU TOLD ME IT HAS BEEN SENT NJ441800015gb sent on the 8th December please check on royal mail tracking this was also before the strikes i hasten to add Total rubbsh i have asked for refunds but nothing forth coming other than busy and will reply in 3 to 4 working days Its Christmas day next week A month since i ordered So have seen numerous adverts and thought I d give it a go for a Christmas present for my wife HOW WRONG WAS I should ve read the reviews on here and not the testimonials from they re own website CUSTOMER SERVICE IS NON EXISTANT has anyone noticed how they only reply to the 5 star reviews there are shall we say very well scripted almost false looking Ordered item 28th November promised a sample 24hours later nothing followed up with chasing email and promised a call within 24hours and still waiting 48 hours later with no sample and no communication Terrible advice if you looking to do this do your research and use one of the competitors A real first class lesson in how to not treat good customers BUYERS BEWARE Extra details requested by mypetframe order number UK115455

Fraudsters

Ordered and payed for a print on Saturday 26 November Their website claims they will send a proof copy within 24 hours First misleading claim No proof arrived had to send three emails none of which was responded to Second misleading claim - their automated response states they will answer all email within 24 hours Eventually proof copy of the print arrived on 30 November Three days later than advertised The proof was accepted by myself and received message on 1 December stating item was being shipped and would be delivered in 1 - 2 days via Royal Mail This is the third lie - it is now 13 December and still no delivery The tracking information is useless it merely states it will be updated when delivery is attempted Contact customer services nothing but excuses and platitudes We are super busy it can take up to 2-3 days to reply is the automated response This was intended to be a Christmas gift for a work colleague I made the mistake of assuming that ordering in November would allow plenty of time It appears that by paying these fraudsters delivery of product you have paid for in good faith is highly unlikely reviews from other concerned customers on this website demonstrate this is not a one off occurence

No evidence of order worth 70

Ordered on the 12th December told that I d have proof of work within 24 hours it s now 9 days later and nothing I paid for express delivery which said 1-2 days it s now 4 days before Christmas and this has cost me almost 70 00 Customer service has not replied and I am not hopeful of the outcome of this purchase will most likely be requesting a refund when I finally get to see the piece of work produced as it s looking to be after Christmas I had high hopes but I am very disappointed I understand the chaos of this time of year but equally don t lie about delivery before Christmas if you cannot commit to it I could have gone to similar websites with better reviews and output but I put my faith here and I am not happy Order number - UK117366

Sent completely the wrong artwork

Sent completely the wrong artwork and refused to respond to emails or engage on Social Media Shocking from start to finish