Nacongaming Reviews

Product did no worky no reply

Product did no work no answer at all payed over 279Euro very bad company

Bad Service

Bad Service no answer

Arcade Stick Daija PS5 279

Bought this arcade stick and on the same day of receiving it I asked for a refund Was intructed to send it back to and address in France Did it with DHL to make sure it arrived safely Reception was unsuccessful because no one was present to receive it Tried to contact several times thought e-mail phone form everything ZERO replies Package came back to me and still no replies from customer support Unacceptable Awful customer support

Poor service delivery

Failed delivery no communication No help from company Would never recommend doing business with them

Unreliable No delivery terrible communication

11 minutes on hold on main number no answer 6 minutes on hold for the nacon germany and the support person hangs up on me I call back for 10 minutes no answer I call again and after another 3 minutes I get a support person which says I ordered from nacon france not nacon germany so I shouldn t talk to them The delivery team failed to deliver my item check their reviews here too https wwwDOTtrustpilotDOTcom review wwwDOTlaposteDOTfrTerrible Communication I don t know how they are legal

Order placed 5 months ago lost broken product and no replacement

We ordered a fightstick from Nacon on 1st December 2023 after emailing and calling at least three times we were told it got lost When the product did arrive it wouldn t switch on We emailed again at least another twice and were asked to send a video which we did The lady on the phone said they would reimburse us for postage so we paid for signed for delivery to france Parcelforce delivered the package on the 28th February 2024 So far nothing We have emailed and called twice only to be fobbed off with I ll ask our commerce team to email you I ll beleive it when I see it All we want is the money for the postage and the product we paid for NOT HAPPY Edit 09 04 24 we have received a reply saying they have not yet received our product Sorry but we have proof that you have Edit 16 04 24 now been told twice that they haven t received the parcel Replied twice with proof of delivery Still no further

Worst Customer Service EVER

Worst Customer Service I have ever experienced I had one of their RIG headsets that lasted me around 2 3 years although one day it broke and would no longer turn on I reached out to them looking for a replacement headset as it shouldn t have randomly broke they asked for the 3 year old receipt to process my claim which I no longer had so I just said forget about it and because I liked the product I bought a new one of the exact same headset It took way longer than advertised to be delivered weeks not days after using this NEW headset for only around 2 months it too dies the same way the old one did and no longer powers on I reached out to them again this time providing all necessary information over a discussion of about 5-7 emails in which they took a day or two to respond between they then told me that my case would be passed to their warrenty department to be reviewed and that they would reach out to me on a different email belonging to their warranty department they never reached out and I have been waiting almost a month for a reply so I reached back out to the original support email and they just sent me back the same automated email telling me to try contact the warranty departmentThis is as far as the process has gone 30 04 2024 I enjoy playing video games and I have been without a headset now due to this for well over a month

They don t even deserve the 1 star

They don t even deserve the 1 star I ordered a dongle from Nacon paid 30 but never got anything I wrote loads of emails to them but never ever got a response Don t waste your money and buy anything from them Their shop should get taken off the web before they con even more people Disgusting