Naked Kitchens - Bespoke Kitchens, Built For Life
Based on authentic user experiences
Ms Garnett
6731 reviews
N/A
10 months ago
An extremely negative experience
An extremely negative experience I was charged 480 for their design service having seen an image of one of their kitchens in a magazine Having paid I was told the kitchen I saw was not included in their design service as it was bespoke I attempted to recreate the look but was left to flounder as the designer was seemingly inexperienced and offered no assistance on how to create the look of the kitchen I wanted which was one of theirs I asked for the name of the designer of the actual kitchen called her to ask for help but she did not return my call This was a couple of weeks ago so I could not see any of their kitchens in the flesh either thanks to lockdown but they cared little about my needs and made no allowances I was made to feel like a problem customer Eventually I decided on a design by looking through their copious marketing images but was then told that I had exhausted the 4 allocated hours of design so would have to pay for the kitchen upfront if I wanted to see the design I ve since complained and received no direct response only PR stunt postings on social media I would definitely avoid this company its all show and they cared very little about customer service in this instance I have since used the free design service at Ikea which was excellent and Neptune who charge FAR less and refund the costs on purchase entirely they also give you unlimited time and the franchise I used provided a highly-skilled designer who actually told me what would fit where and offered expert advice the service I paid for but did not receive at Naked RESPONSE TO THE DIRECTORS COMMENTS BELOW Dear Jamie We have never met nor have you or any of your team taken the time to reply to me directly You belittle me for posting true and sincere reviews and yet you refuse to engage with me directly What else can the little man do when their needs are so clearly unvalued and insignificant to a company like yours - when our concerns are ignored but our money s taken and needs remain unmet When you take someone s hard-earned money you enter into an agreement one that is based on trust I feel you have abused our trust and have not fulfilled your obligation You have never taken the time to address the concerns of this customer You bleat on about being local and not factory-made but your customer service is seemingly industrial 4 hours as defined by you and the shutters come down reason is not a welcome addition to your focused transactional bias There is no other recourse for a lowly customer of Naked Kitchens but to place honest reviews You are very big on social media you love the coverage indeed I found my dream kitchen via this prolific marketing I am simply communicating with you via the only medium you respect I would have loved a letter an email any form of direct communication addressing my concerns but serving me your lowly customer is not I see high on your agenda
Embrace Transform
6731 reviews
N/A
10 months ago
Terrible delivery
Terrible delivery terrible aftercare Just spoken over continuously Advisor just likes the sound of her own voice instead of respectfully dealing with the issue
George Hutton
6731 reviews
N/A
10 months ago
Overall experience even better than the kitchen
Beautiful showroom and stunning kitchens Elle is fantastic in the Bloomsbury Showroom couldn t recommend highly enouh
Dan
6731 reviews
N/A
10 months ago
We love our new Naked Kitchen
This Naked bespoke hand-crafted kitchen from Norfolk offers both exceptional quality and classic yet contemporary design making it ideal for our Victorian terrace home and need for a lo-key practical family kitchen From walnut dovetail joinery to a walnut spice rack the attention to detail is impeccable The larder cupboard and solid base units provide ample thoughtfully designed storage while oak doors painted in a warm Baked Clay color bring a cozy rustic touch that blends seamlessly with modern elements We wanted a quality kitchen but something that would be timeless and not feel dated and despite some of the Naked designs being very of the moment the Naked team respected our timeless brief and budget We opted for an Artscut quartz worktop which is perfect for rolling pastry family dinners while adding a touch of Italian style Naked made bespoke oak shelves painted in a Bramble colour practical for storing the food processor pans cookery books Integrated warm LED lighting throughout the space lights every corner creating a welcoming atmosphere and practical during meal prep or low light entertaining Overall for our family needs this kitchen achieves the ideal balance between traditional craftsmanship and modern convenience It s a high-quality thoughtfully designed space that combines aesthetics with utility We love the joinery and have no doubt it will stand the test of time and last many happy family memories The team at Naked including Ace were awesome and so helpful we loved visiting their hanger near Swaffham in Norfolk and appreciate the time they took to help us plan every detail on budget and our builders sang their praises for the quality of the units joints hinges and metal work TBH they had no connection tie in or commission so was genuine For those who appreciate traditional craftsmanship and enduring style we believe this Norfolk-made kitchen is a worthwhile investment There was one end panel which was 5mm short the Naked team arranged and hand delivered a replacement within a couple of days We have compared against friend s new top line Howsden kitchen and another six figure effort and in our view the quality of Naked is in a different league to both so we have no regrets Naked kitchen s also had transparent honest open pricing from the outset so 10 10 Naked for integrity Would recommend 100
Mr Felix
6731 reviews
N/A
10 months ago
Great experience at showroom with Ace
We visited the showroom in Norfolk and it is really worth the drive We were welcomed by Ace who showed us around and also listened to what we were looking for Very swiftly he was able to direct us to a kitchen design that we now love Ace also gave lots of complementary advice and was so helpful with getting the finer details of the design just right We can not wait to see our kitchen installed this autumn
Oliver Jay
6731 reviews
N/A
10 months ago
More than just kitchens
I recently went to Naked Kitchens to upgrade my bedroom with some bespoke cabinetry to fit around the oak beams It was a wonderful experience from the moment I stepped into their Chelsea showroom all the way through to the continual after-care and thank you package I received from them I would highly recommend them for any type of bespoke cabinetry
Alex Keith
6731 reviews
N/A
10 months ago
Incredible London Showroom experience
Just finalised all of my plans with Naked team at Bloomsbury who have been absolutely fantastic at guiding us through process of designing our dream kitchen Their incredible showroom swayed us from modern to the beautiful Bloomsbury Shaker kitchen Next step Kitchen delivery Thank you so much Naked team
Katie P
6731 reviews
N/A
10 months ago
Top quality from start to finish
We d wanted a new kitchen for ages but couldn t find exactly what we wanted Until a friend shared a photo of their new Naked Kitchen From visiting the showroom to designing our kitchen to delivery Naked Kitchens have been nothing but helpful and communicative And the units are fantastic quality the drawers especially are beautifully made The Naked Kitchens team were also great when something didn t go to plan One unit was supplied at the wrong size but they sent a replacement quickly We could not be happier with our new kitchen in fact we can barely believe it s ours
Harry Trent
6731 reviews
N/A
10 months ago
The most amazing showroom in London
If you want to see simply the most beautiful kitchens you ve ever seen then the Chelsea showroom is the place to visit Quite apart from the fact it s brilliant to have so much interior stuff all in one place - think Colefax and Fowler Benjamin Moore Mandarin Stone Farrow and Ball - the Naked showroom is quite extraordinary The first display is so elegant it literally takes your breath away They know their stuff and it shows I previously bought their doors for a rental property years ago and they have been great so here we go for the full monte
Happy
6731 reviews
N/A
10 months ago
Quality kitchens
We ve received countless compliments on out Naked kitchen I can t recommend Naked enough If you re looking for a bespoke kitchen that combines elegance durability and quality look no further They are at the top end of the market which comes with a corresponding price tag but we are so happy with our kitchen that it was worth every penny