National-broadband Reviews

Absolutely superb customer service

I live in a very rural area and NB were very helpful in helping me get online Sadly i was unable to receive signal and had to cancel my agreement with them However their customer service was exceptional The staff were all very helpful and knowledgeable and made life very easy for me to try all options When I had to cancel the agreement they were again very professional and did not give me any hassle whatsoever Furthermore they issued a full refund for my equipment without me having to chase them unlike 99 of other companies in the industry I have no reservations in recommending NB it was just unfortunate that it didn t work out for me due to my location I would like to thank the team for all of their help

National Broadband solved all our broadband problems

Having experienced a very slow broadband service from BT which also kept dropping out I found National Broadband via Google and asked for a quote which I found very reasonable They provided a very clear plan of what they would do and efficiently followed it James their Engineer arrived as promised and efficiently installed the system explaining everything as he went The system works brilliantly and we now have good reliable broadband with much higher download speeds than before Well done National Broadband and goodbye BT

Really good service from start to finish

Really good service from start to finish I live in a rural area with no prospect of fibre broadband any time soon The 4G set up has increased our download and upload speeds significantly so as a family we can use more than one device at a time

At last decent internet speeds

For nine years I have had rubbish broadband with download speed around 3mbs and upload of 1mbs I decided since my contract with a provider had expired I d had enough and decided to try national broadband with 4G broadband I was sceptical but thought 14 days or my money back was worth trying Router arrived following day after order set up was simple and was operational within less than one hour Speeds are amazing with minimum of 30mbs download and 20mbs upload what a difference very impressed and delighted Thank you National Broadband

4G Broadband excellent

I can only say what other people said before me That National Broadband even with 4g and even without the full installation I have a download speed around 60 mb and an upload speed around 2-7mb and this is with only 50 signal strength which I currently have So truly excellent service I can only recommend them I will probably going to upgrade to the full installation so I will get even faster speeds Thank you National Broadband

Excellence beyond expectation

National Broadband supplied and fitted antenna and router exactly as described Our Wifi is revolutionised download speeds in excess of 50 upload around 10 to 12 roughly 10 times what we had via old BT copper cable I am delighted with the service level and outcome beyond expectations

Wish I d contacted 4G years ago

Wish I d contacted 4G years ago The staff answered the phone promptly gave excellent advice and had me up and running quickly As opposed to BT long wait to get through and unable to improve the 6 of a signal they were providingThe service 4G provided is quick efficient and has improved our signal far beyond our expectations would highly recommend

Unexpectedly very good

Install engineer was exactly on schedule and very helpful The signal he could show me was unexpectedly for this area very good Installation and testing took no more then a good half an hour All working perfect wifi signal is strong enough all throughout the cottage small size cottage so nothing else needed TV laptops phones all works fine Very good service no remarks happy with all of it Many thanks Jef

Great company great service

After waiting too long for BT to connect our home to fibre still no plans we decided to try 4G We got a much quicker connection and at a cheaper price than BT were offering for unlimited use I work from home and this has been a game changer National Broadband were extremely helpful the engineer was amazing even offering to vaccuum afterwards The set up is simple and my one minor question to the technical dept was answered in a matter of minutes Would really recommend them great company