Based on authentic user experiences
paul brant
6731 reviews
N/A
8 months ago
Checked this out as I fancied a couple
Checked this out as I fancied a couple of retro posters and they have a huge selection here So I got all my info from their website and my review concerns the pricing policy only You actually buy a file image ranging in size from about 1 5 to 3 5Mb on average For each file they charge a staggering supply fee of 38 50 plus VAT 46 WHAT I had to re-read a few times to verify as I couldn t believe it These are the National Archives doesn t that mean they are OURS You can print as many as you like for private use only so if you want 1000 identical pics then this might be a good idea but like most people I only wanted one poster each of a few different designs
BG
6731 reviews
N/A
8 months ago
MOD Service Records
Provided MOD file reference and paid 24 50 research fee in Dec2023 for copy of relative s Army service record TNA advised requests processed in strict order of date received and lead time was 6 months reconfirmed in May 2024 Nothing received yet after 11 months Lead time is now advised as 10-12 months due to volume of requests 12000 Given that now they are sitting on nearly 300 000 of paid fees this TNA service is understaffed and underperforming
Mosaphine Whittaker
6731 reviews
N/A
8 months ago
Fee for paid search taken twice
My fee for a paid search of 24 35 has been taken twice from my bank and no one can help me I have been onto the Live Chat line 3 times with lengthy on line chats with no success The telephone number I rang is merely an answerphone service What a terrible service It s bad enough that you have to wait a long time for the report but the double payment is a joke
Scrat134
6731 reviews
N/A
8 months ago
Good
Good Accessible Reliable
BL
6731 reviews
N/A
8 months ago
Spent the day at the NA in Kew
Spent the day at the NA in Kew Absolutely brilliant Staff eager to help and nothing was too much trouble for them Thank you
James Bowden
6731 reviews
N/A
8 months ago
A British institution to be proud of
Everything was right about dealing with the National Archive Their website is easy to use getting a reader s ticket was simple and the search engine is excellent When I went to the building to do my research everyone was helpful and friendly and the whole process was very efficient