Nationalrail Reviews

Sammy train manger

Sammy train manger top class manager

No complaints

We used National Rail extensively during our week-long stay in London It was convenient provided great connectivity Most of the times we had no difficulty in finding seats either

Disabled assistance

Today I have travelled by train for the 1st time as a disabled passenger I m in a wheelchair at present and I cannot fault the staff at all neither at burton on Trent or Birmingham new street so helpful the service they have for disabled passengers is great

Left phone on train

Left phone on train national rail guard inspector found answered and returned phone the phone had money bank cards and pins all in the case and this trustworthy guard handed it back to us He went out of his way to return it and wouldn t accept any money or reward Absolutely amazed that there are still decent people out there this was a train from east Croydon to Tonbridge tonight Very proud to have genuine people like this work for our national rail

Just received the most outstanding

Just received the most outstanding customer service experience I have ever had while visiting the Guildford Railway Station I used one of the counters because I am not too familiar with ticket types to buy tickets for my friends and myself and the gentlemen Alvaro saved a huge amount us money for us He was very kind and explained what kind of further options we have rather than a normal travel card Thank you so much again Alvaro

We traveled to Brighton on Saturday 8

We traveled to Brighton on Saturday 8 September even though there was work going on with no trains to Brighton The organisation of the buses was excellent and the staff as we have always found were most helpful and friendly We have done the journey a few times and have always had great experiences good on you British Rail and all you hard work will pay off we believe you will get there in the end

Just traveled to Glasgow from Larbert

Just traveled to Glasgow from Larbert and returned later the same day I am disabled person in a wheelchair I was looked after so well at both stations Larbert Queen St very courteous from both station staff at Glasgow and also from the train staff thanks to all nearly forgot the booking office for there help Brian Lewis

Excellent Rail journey

I recently travelled from Ipswich to Inverness with two changes at Peterborough and Edinburgh I am disabled and was travelling with my disabled elderly mum we were both in wheelchairs my brother and sister in law came with us as our carers I booked assistance at all stations which was amazing they were totally on the ball They were waiting for us on our arrival at Ipswich informative friendly and caring Unfortunately a freight train delayed us getting into Peterborough so we missed our connecting train They put us on the next available train so as not to delay us any further than necessary they upgraded us to First Class The service was wonderful There was a bit of a mix up at Edinburgh but that was soon corrected there was a wait of hour and a half for the next available train unfortunately but we were allowed to wait in the First Class lounge and use the facilities available and again we were upgraded to First Class on the next train We arrived at Inverness at 8 p m it was raining and we were all tired We were unsure of the whereabouts of our hotel apart from the fact we knew it was a 5 minute walk away The guard helped with our luggage to the train station entrance thinking we would have to navigate our way to the hotel from there the guard continued walking with us all the way to our hotel He went above and beyond the assistance service which National Rail offers It took twelve hours to get to Inverness but it was made so much more pleasant and comfortable with the help of the Rail Staff at all stations and on the trains We were so impressed with the friendly competent and informative way it was handled by all concerned including the lovely young lady who spent over an hour helping me book the assistance and getting it right The journey home went on time and again done with a great deal of helpfulness and efficiency Thank you National Rail Greater Anglia LNER and Scotrail

Thank you to Fareham Train station for

Thank you to Fareham Train station for being so helpful when I was struggling to use the vending machine - over and beyond and very appreciated