Nationaltheatre Reviews

Rude staff wouldn t recommend

The height of the stage for the current production of Dear England is ridiculous Row A is sold as Restricted View but unless you re 6ft 5 it s no view

Predatory billing

I need to share my absolutely infuriating experience with Vimeo s handling of my National Theatre at Home subscription What started as a simple query about an unauthorized charge has turned into a frustrating battle with inflexible policies and a complete disregard for customer care Back in March 2021 without my knowledge a National Theatre at Home subscription was activated on my account This resulted in monthly charges of 9 98 which over nearly four years amounted to a staggering 451 08 To add insult to injury I never once used the service and I never received a single communication or reminder about the ongoing subscription My initial attempt to get a refund was met with a dismissive response from Vimeo support Dhananjaya M They hid behind their non-refundable policy and a vague leniency clause that conveniently didn t apply to me I explained that I hadn t used the service and that I hadn t received any communication but they simply refused to budge Frankly I was appalled Their response showed a rigid adherence to policy that completely ignored basic consumer rights and common sense My follow-up email citing UK consumer law and the Unfair Contract Terms Act was my attempt to make them understand the sheer unfairness of their decision While the National Theatre s feedback team acknowledged my complaint and forwarded it to the National Theatre at Home team the core of the problem lies with Vimeo s platform and how they handle subscriptions Here s what I found particularly concerning Lack of Transparency I was never notified about the ongoing subscription There were no reminders no emails nothing This lack of communication allowed an unauthorized charge to continue for years Inflexible Refund Policy Vimeo s refusal to even consider my unique circumstances like the fact I never used the service and received no communication shows a major flaw in their refund policy Poor Customer Service The initial response I received was dismissive and completely failed to address the core issue of fairness Breach of Trust This whole experience has completely eroded my trust in Vimeo and their partner services To sum it up In my opinion Vimeo s platform when used for services like National Theatre at Home is severely lacking in user-friendly subscription management and customer-centric policies Their failure to provide adequate communication and their rigid non-refundable policy even in cases of clear non-use is deeply problematic I sincerely hope that by sharing my experience Vimeo will finally take steps to improve their subscription management practices and adopt a more customer-focused approach Until then I strongly advise anyone using their platform to carefully monitor their subscriptions and be extremely wary of unexpected charges I certainly will be

Great friendly staff and great performances

Great friendly staff reasonably priced if you plan ahead and excellent performances I ve been 5 times this year alone and they ve been very easy to deal with each time Recommended

I can not praise Ellie Thrower enough

I can not praise Ellie Thrower enough I attended the theatre with my daughter and her 5 month old baby who needed to be changed Ellie went out of her way to facilitate this with a smile A real gem member of staff Thankyou

Fantastic play and Venue- National Theatre Dorman Theartre A Tupperware of Ashes Staff were polite and amazing Couldn t fault anything or anyone A

Had a fabulous evening Play was amazing A Tupperware of Ashes