Nationwide Reviews

Absolute brilliant caring bank after

Absolute brilliant caring bank after month of heartache worry no sleep my account review is over so grateful to the bank and understanding what and where went wrong thankyou to all the staff even in branch when I had to go to withdraw because my account was blocked they have all been absolutely lovely and kind to me I m just overwhelmed with joy today so happy to feel like a normal person again Thankyou nationwide forever grateful

Customer Service

Bangor Branch North Wales and wanted information about switching an account David was knowledgeable and helpful and spent time going through the process for me a modern technology dinosaur as I would have faltered along the way You cannot beat face to face service Top marks and thank you Diolch David

By far the best at looking after customers

Recently I had a very large unexpected expenditure to pay out Which meant me pulling my saving out of locked in savings accounts The staff member who dealt with us was exceedingly professional and assisted us with sorting out the account problems I can not praise her high enough I have been with Nationwide for over 22 years and they leave other banks and societies far behind

They really do give extra in customer service

A generally fantastic building society They have good interest rates good flexibility on accounts and credit cards and a great customer service including quiet helpful branches that are open I have had current accounts mortgages credit cards savings ISAs including child accounts They always have good rates and perks such as no fee foreign payments are awesome If I buy an item in a shop abroad in say euros with my credit card I get the actual rate of exchange not the profit skimming rates bureau de changes charge with no added fees or added on They have twice given me 100 fairer share payments which I did not expect and solidifies them as the best I have never received more from a company than I expected

you do seem to care that people receive good adviceice

I am 80 yrs of age I always find you have the time to be helpful and give good advice Especially when you feel I may have made a mistake with a purchase or with one of your cards

Simply Great

Completed a house purchase 3 years ago with Nationwide as the mortgage provider Rate was very competitive compared to other providers I ve since applied and promptly been approved for a consent to let as I am moving abroad for a few years The process was very easy and transparent I ve called a handful of times throughout my mortgage term and each time the team have been very informative and helpful Most recently I was helped by Michelle from the general mortgage queries line and her customer service was excellent For many other companies I dread calling customer service because of the long wait times and unhelpful advice but I cannot fault nationwide at all in this regard Hopefully things remain this smooth when I come to remortgage keep it up

I ve been with them over 12 years from

I ve been with them over 12 years from day 1 I ve never had more than a couple of issues They took me when no other bank would and I realised that the issues I incurred today reminded me that I have 100 faith in every job nationwide do including hiring staff that have unconsciously made me feel safe giving them my money Thank you all your services are greatly appreciated X

The staff at Lichfield were great

Greg at Lichfield Branch was very helpful He helped us make our FlexOne account today It only took 10 minutues to fill out the application form and there was no queue even though it is Saturday