Based on authentic user experiences
Alan
6730 reviews
N/A
5 months ago
Absolutely disgusted with the customer
Absolutely disgusted with the customer service manager Marcele badly let down rude plays all the delay and hiding tactics when one is tying to communicate including a reply email stating she was out of the office until the 12 04 2021 but was not I had decided to formally complain to the company but was told by her that she was the complaints committee and it would be shut down immediately I will never use them again
Aron E
6730 reviews
N/A
5 months ago
Can t imagine a worse company
Absolutely awful service my case was passed to the company received a call on the day to state they would be my point of contact regarding my vehicle hire and repairs Stated I d receive a call the following day arranging a car hire and repairs I didn t receive anything for a week and chased up and to which I had no response chased up again a week after that to ask if there was anything happening Again no response at all I chased once more over 3 weeks after the only phone call with them and all I received was an email with a couple of lines hastily written to say they had dropped my case and to go back to the insurance provider Can t imagine a worse company and it saddens me that a company so terrible is getting work from large insurance providers Abysmal Jonathan Formby was my contact who ignored me and I believe the only reason he ever got back to me was because I cc d the general enquiries address When dealing with a stressful time incident I can t imagine a worse company to deal with Avoid at all costs
Sarah-Ann
6730 reviews
N/A
5 months ago
Do not use
Do not use - cancellation terms imposed are unfair and limits your legal rights under the Consumer Rights Act and the Consumer Contracts Regulations which allow a 14 day cooling off period particularly for purchases made over the phone or online for purchase hire However Nationwidehire terms state a lengthy notice period for cancellation overriding these rights and are not practicable in most instances particularly where you hire and receive the car on the same day I have consulted with Trading Standards who are aware and will be refuting any further imposed charges see previous customer reviews without a supporting evidence of their claims and b specifically referencing their terms My partner has a brain injury and is protected under the disability act I tried to call to enquire about these terms unfortunately the conversation became heated after the attitude I received when I reiterated the same above also as previous customer reviews Avoid at all costs
Debbi Humphreys
6730 reviews
N/A
5 months ago
Our driver forgot to pay the congestion
Our driver forgot to pay the congestion charge on hired van we were charged the penalty fee plus two admins fess one for 54 and one for 42 plus VAT Total 186 00
Mark Brodrick
6730 reviews
N/A
5 months ago
Someone hit my daughter s car and gave
Someone hit my daughter s car and gave false contact details Tracked down the insurer as Aeges Insurance Looked up their number for claims and got a number that I assumed was them but was actually Nationwide Hire It is a scam they put out on the internet to get new business Told they d deal with repairs and organise a hire car as a no fault claim I though it was Aeges telling me this Joe Rigby was the contact point Heard nothing for a number of days so phoned them Was on hold for 1 hour Told claim had been closed as car was too old and they wouldn t make a profit on it They didn t have the courtesy to advise me of this and left it up to me to call them Now I m back to square one and having to phone Aeges insurance on their legitimate number