Natwestmentor Reviews

POOR SERVICE

POOR SERVICE NO CUSTOMER CARE HIGH COST We we lead to believe this service would benefit our business and our staff relations and to aid our staff in learning useful skills and best practice 3 years on and I have had the same meeting twice spreed over a 2 year period since we signed up with no guidance and a severe lack of communication I would avoid at all costs as now we have left the service and are dealing with their complaints they are telling us how our direct line of communication who we chased monthly went above and beyond even though he thought his service was so poor that he put in the complaint for us as he felt like he had really dropped the ball on this one DON T WASTE YOUR TIME OR MONEY

AVOID AVOID AVOID As a new

AVOID AVOID AVOID As a new business we with limited resources we were sold on the idea of partnering with Natwest Mentor and opted for the higher level insured service They were hopeless un supportive unhelpful - spent our money unnecessarily and never accepted responsibility for anything The advice was never pragmatic or commercial they just did everything in their power to ensure that the paying customer would never be able to make a claim - which was always to the benefit of the employee not the employer - they cost us a small fortune I have never been so underwhelmed - and as for the complaints process - good luck with that I can not stress enough how much you should NOT use these guys

I expected far better

What a terrible company I ll feel very differently about seeing their monotonous adverts which are ubiquitous of course Nothing but repetitive inane questions I have all of the details that they could require but they waste time before getting back to me and cause serious delays to progress or my own ambition Taking an age to answer an enquiry or acknowledge anything whatsoever Slow slow progress and almost looking for a reason not to be helpful Really unhappy with service Not good at all

Always make you feel like crap as the

Always make you feel like crap That you are a useless employer even though you are paying Not very experienced staff

Sub human scum

Sub human scum Happy to make things up out of the blue about people they are rude they are surly they are impolite they are an absolute disgrace to the hr industry And as I thought when I did contact you you where not interested and you replied just to pay lip service

Very Poor service would stay well away

Very Poor service would stay well away from them they only interested in your money They do not return your calls this is before and during the pandemic I would recommend reading the T C very carefully as they have a few get out clauses for them self s which they do not mention

Amazing

We as a company having been using Mentor for years i started in 2021 and have had an exceptional 3 years with them Every single advisor case Manager is polite and patient I have learnt on the job so unaware of certain processes but they never made me feel stupid I would like to say a huge thanks to Karen- our account Manager and my biggest helper Couldn t fault her at all and always made herself available for a chat or some advice at a click of finger I would 100 recommend using Mentor for your HR services they are simply THE BEST

Excellent service

Happy with the service received from NATWEST Mentor - specifically Peter Nicholls who was happy to run through some last minute queries for our organisation efficiently and professionally Overall great service provided and we will continue to use as suitable

Natwest Mentor service

The Natwest Mentor service is something i really rely on in my job role My Employment Law advisor Karen Horton and my Health and Safety advisor Peter Nicholls are amazing Their wealth of knowledge helps me massively

Natwest Mentor is a safety net for SME

My organisation joined Natwest Mentor in 2016 As an SME without a dedicated HR professional on staff the service provided by Natwest Mentor is invaluable to our organisation The service is friendly and supportive and has helped with various challenges over the years The online training is excellent and auditable Our account manager checks in regularly and we have an active management plan which ensures we are up-to-date with changes in legislation Natwest Mentor is a great safety net for SMEs in particular and is excellent value for money