Nbg Reviews

Disaster

More than 10 years using the services of this bank One word describes it SAD Telephone support waiting times 30 up to 1 30 hrs depending on which department you want to contact Security Had several transactions with the same amount of money and recipient repeatedly blocked each time trying to contact the responsible department for several days before getting the transaction approved While being asked if they can somehow whitelist the given transactions the answer was that the process is automated and no solution can be given Credit Debit cards Among 5 different providers the only bank whose cards are malfunctioning in my possession Costumer care In order to change my billing address I had to do the procedure two times because of some unknown reason the didn t had the documents that a physically delivered to them Over the span of 10 years 0 of my issues were solved in satisfactory way The only thing they are fast and persistent with is trying to get your money if you owe them

Worst bank ever with ancient systems

My card was blocked and no explanation provided Just a phone number which never answers waiting too long Visited bank physically but they could not help I was there in the bank and they could not unblock my card saying that it s only possible by calling the same number I tried to explain that I was calling this number and no one is answering then bank employee sent an email with my phone number asking them to call me Of course they didn t called me Then I contacted via different channels and they all doesn t know and doesn t want to help One old lady advised to call me this number in the middle of the night because in day time they might be too busy I was shocked how old fashioned this bank is Things like that are solved online in all normal banks in Europe In many banks nowadays one doesn t even need to visit bank to open account However for NBG to open account one needs a lot of paperwork and to sign a surprisingly big heap of papers It seems that no one knows anything in this bank Tried to ask what are the rates of virtual card for a bank employee when visited it and she could not answer me exactly In physical bank employees mostly are rude and have no idea what they are doing Visited 4 different banks through 2 years and it seems that most employees there work the first day This bank is a shame of Greece

I applied for the express loan at

I applied for the express loan at Panormou branch one week ago on Friday By Monday you will get the answer we can arrange an appointment on Tuesday I chose Wednesday for sure Nobody called me on Monday so I did to be informed that the specific employee was attending a seminar She called on Tuesday to tell me that there is no answer yet and she said that she had told me that I might have an answer on Friday and she hadn t mentioned Monday LIE the appointment ended 10 minutes before the bank closing we couldn t have any answer I made several calls the phone center tells me that only Panormou branch can see where my apply is while at Panormou branch they tell me that I have to call the phone center Here I am one week later waiting for the expr cough turtle cough loan which is available within 2 days A small amount of money that my parents could have lent me without any profit but I didn t want them to worry about me

close the chat on me before he help me

Nation bank of greece is european bank but u can t see european quality most of the time u can t see professional employee u call them or chat with them they just close the phone or chat on u they must weak up serve like european

To be honest it might be better called

To be honest it might be better called NBTT National Bank of Toy Town And this opinion after 17 years of banking with them I am glad that we kept an account in the U K

2023 and i am required to visit a

2023 and i am required to visit a branch to change the phone number if i cant access my ebanking account typical backwards greek dinosaurs No wonder they cant get rid of their debt

It is a real disaster

It is a real disaster I got a new debit card but to get the PIN number you have to have a telefon call in which you have to respond 7 or 8 question phone number account number afimi number etc All these answers must match exactly with the one you have told in the bank may be 10 years before You have to give your adress but one must know that there is no street adress and no number One the letter of the bank they have written my name WITH my father name - wich does not belong to my official name at all and nowhere If one of the answer does not match the system does not tell you what and where is the problem You have to start from the beginning If you ignore what administrative nightmare is try it We tried 4 times in two differents sessions In vain Then I tried to register in the i-banking system ten times I got the message Un unexpected error occured but never you will know what and where the error is and what you can do to correct it Then I decided to send them a message via the mail adress written in the leaflet contact centeratnbg gr Useless That adress is closed Nightmare

Not a Bank but a pain in the a se

Calling Ethniki s Bank helpline 2104848484 I had to wait for an hour and a half to finally reach out to someone who could guide me with an online payment issue with my card A few people picked up the phone and then forwarded it to someone else During this time the line dropped twice on their end I was calling using my home landline so it wasn t me Eventually at roughly 5 00 pm I managed to get through to identity verification At that point the agent put me on hold and - probably - left the office for the evening as they never came back to me It s literally impossible for anyone to get help from Ethniki s agents over the phone It s an absolute shame for a Bank that claims to be the biggest in Greece Their quality of service is simply unacceptable and disastrous

30 years customer

30 years customer My father was for another 30 and is still Apart from ripping us off with ridiculous rates on the credit card and on a mortgage for a lousy apartment this bank has done zero for us I am upper middle class there were times when I had a respectable 6 digit debit with them None offered us a good investment product none respected us when we visited their branch just arrogance incompetence and indifference It is a shame and I wish they go out of business Greek debt is rising and I am not the one rising it I am free of debt and also paid for your recapitalization with my taxes although you are an anonymous company I demand a good blowjob when I visit your branch