Nectarsleep Reviews

I would not give even 1 star if there

I would not give even 1 star if there is 0 Nectar is not being responsible for the missing package No signature required for 800 mattress can you imagine They asked me to wait and now it s three weeks and still haven t heard from them They don t think i need mattress to sleep Called and asked them to submit a ticket for Fedex to come back and pick up the package since the package was delivered a day before I had someone to be there to receive They said no and told me to leave the package like that overnight The package went missing that night I was worrying while packing and driving from New York to the south They are very irresponsible company could not resolve the problem and left me alone I am very disappointed

Poor quality mattress for the money

I had to have my nectar mattress replaced the first time in less than 12 months The mattress kept having sinking issues in the mattress I received a new mattress with the guarantee that this one would be firmer and it would hold up Of course after 12 months the sinkholes started again I sleep on my side and stomach and this has caused issues with my posture since you sink I just wanted customers to be aware I am not a heavy woman and I sleep alone This is two times that the same mattress that I spent well over 1500 on is defective I have to get another mattress now just to be able to sleep comfortably and not wake up in pain

Poor quality

Poor quality bed delivered for 200 and after 5 days did not fully expand and layers of foam pushing out of the side of mattress cover and cover with corners not filled Nectar after photos and acknowledgement that mattress was defective would not refund 200 delivery fee Many phone calls 45 minutes on hold Pick something else - this isn t IT

I ve tried to order the premier copper

I ve tried to order the premier copper bed twice now Both times it was over 20 days no updates and no bed I ve cancelled twice Terrible customer service

Do NOT believe the 365 day warranty

Do NOT believe the 365 day warranty they do not honor anything The mattress was horrible I tried to call and return the mattress and they wont talk to me i purchased the mattress and slept terrible I called to initiate return and they refused sayin to give it more time Funny all of the reviews online are handpicked Buyer beware

Purchased a california king mattress

Purchased a california king mattress was ok for the first year rotated and used a waterproof mattress cover as i was advised by nectar the second year a slope began in the center of the bed almost to being collapsed on the edge when you sat down As I began the process of dealing with customer support i get the feeling you get when you shopped at shadys used cars for your first car in high school you know how you felt really dumb that you believed what the company offered To sum it up i bought a mattress from another company and dumped the nectar I never expect much after the sale with any company and nectar is par for the course to add insult to injury it was stated my size may be the problem you judge that one for yourself i am 6 5 and weigh 198lb

Overpriced and overhyped

I had purchased a 300 memory foam mattress at Costco several years ago It s very comfortable but I ve been waking up hot lately so I decided to look for a cooling mattress I purchased the Nectar which came out to over 800 - I figured if it cost more than my old mattress it should be great I slept on it for four nights and two mornings I woke up with back pain which never happens The Nectar is thin and never expanded all the way to the edges The pillows are too small for the cases so they slip around all night It s only slightly cooler than my old mattress despite the Nectar having advanced cooling stuff I m trying to return it now

Horrible product

Horrible product horrible customer service Bedfram broke after 1 year of usage and warranty keeps getting pushed by customer service Do not buy a Nectar mattress there are better options

Awful experience

Awful experience Rip Off Do not buy their bundle because it is the worst quality I ve ever seen I tried to return it but they said since it was opened they won t return it As if someone can find out if it s disgusting quality from the box They are a horrible company and scammers Do Not Buy from them

Mediocre Mattress Horrible Customer Service

This is by far the least Customer Friendly company I ve ever worked with I purchased their premium mattress because it has 3-cooling layers and my partner sleeps hot These did not cool us any more than my 8yr old Helix mattress so we scheduled a return and bought their cheaper mattress The cheaper mattress was as hard as a rock after 3 days so I cancelled the other return and started one for the cheaper mattress Nectar would not take back the cheaper mattress back and didn t say why just that I had to keep it for longer I really didn t want to store their construction supplies brick so I opened a chargeback on my card Nectar provided citibank with an obscure page on their site not included in the legal terms of service that says I have to keep the mattress for 30-days and closed the dispute Now Nectar still has yet to refund my money almost a month after they have picked up the mattress