Based on authentic user experiences
Kristin
6732 reviews
N/A
5 months ago
They stole my money
I returned an item using their prepaid label handed it to the fedex guy and week later followed up to ask about when I d get my refund Having given them time to receive and process the return The support was horrible and said there was nothing they can do and refused to offer any help They didn t try to find out what happened or contact fedex I did everything I was supposed to sent the item back using their label and instructions and they couldn t care less It seems like they are giving people fake labels so they can get off never having to take returns Such a scam I will never purchase from them again
Hula
6732 reviews
N/A
5 months ago
Bad experience won t come again
Bad experience won t come again I ordered two bra and they charged 25 USD shipping fee so I thought it should be ship from the US to Canada But they shipped from China it s been two weeks I still wait for it They have no customer service at all Bad experience and expensive products Not worth it
leem
6732 reviews
N/A
5 months ago
Disappointed that Neiwai would not
Disappointed that Neiwai would not replace a defective bra When reaching out to their customer service was told their bra should last only 6-9 months Even with gentle usage and care all bras will lose their shape over time as the elastic fibers in band and straps begins to deteriorate It s generally recommended that a bra should last anywhere between 6-9 months This is no where found on their website I was not informed that s the case when i spent 50 on a bra
NS
6732 reviews
N/A
5 months ago
Be careful when trying on a bra
Be careful when trying on a bra I tried one and immediately returned it as it was not a good fit They wrote me back saying it showed signs of wear and refused my return
JJ
6732 reviews
N/A
5 months ago
Great fit and materials
My first purchase came from two different warehouses and was very seamless The fabrics on my items are so comfy - smooth and buttery
Alyssa
6732 reviews
N/A
5 months ago
So wonderful
These are so comfortable but with the support of a regular bra I m so picky but love these I recommend them to friends now The packaging is also super cute
Carey Dunfey
6732 reviews
N/A
5 months ago
Excellent quality and service
I have ordered two bras one this year and one last year from Neiwai and I am never going back to underwire bras Both arrived on time in new condition I now only alternate between the two of them The older one is still in good shape after over a year of constant use Was really happy they released a fixed cup version although I still do like the older version Could not recommend them enough
Spida C
6732 reviews
N/A
5 months ago
Most comfortable bras I own
Most comfortable bras I own Part of my order shipped quickly but the rest of it took about two weeks But overall pleased with the fit and comfort and highly recommend
Chloe Huang
6732 reviews
N/A
5 months ago
Awesome customer experience
Awesome customer experience My package did not arrive Neiwai speedily arranged refund and alleviated much stress Thank u Neiwai
Marguerite Sun
6732 reviews
N/A
5 months ago
Best Bras ever
Ever since I bought my first NEIWAI Barely Zero bra I never went back to any other brands I am 5 5 32B the one size bra fits me perfectly Saw other ppl with 32D also having good experiences I have been wearing NEIWAI for 4 years now and def will wear it for another 10 20 years