Based on authentic user experiences
Valerio Gay
6734 reviews
N/A
9 months ago
Poor service
Poor service no Covid-19 countermeasures and terrible assistance
6734 reviews
N/A
9 months ago
Wouldn t recommend
I signed up for Neoness online while I was living in Paris and so believed I would be able to cancel the membership online too This is for some reason not possible If you want to pause or cancel your membership you have to prove why you are cancelling it with a doctors note or proof of plane tickets For a gym not a workplace I believe this is bizarre To sign up you have to provide your passport or another form of ID This is also bizarre They continue to take fees from you even after cancelling At the gyms there isn t much by way of sanitation - when I have been to gyms in the UK there are disinfectant sprays and tissues to wipe down equipment after use There isn t any here and you will get on equipment damp with someone else s sweat Additionally there always seemed to be issues with the electronic screens at the gym s entrance I took a friend with me a few times as it is free to do so which is probably the only positive thing I can say about the gym and you can only add your friend to your session by using the screen This never worked - your friend has to receive an email confirmation and the confirmation never came through until about an hour later when you were already leaving - and you have to spend ages waiting for the person behind the counter to pay attention to you and even then they make it seem like a much more difficult situation than it is They make cancelling very difficult as the information is very much buried within the lengthy contract and on their website it says you have to go in-person to cancel I was unable to go in-person and contacted online about this to which I received no response until I received a letter demanding I paid extra cancellation fees I believe that this difficulty surrounding cancellation is very deliberate in its intention to take advantage of their customers and I would therefore not recommend even if it were the last gym in Paris Go elsewhere
Olimpiaaaa
6734 reviews
N/A
9 months ago
Very poor client service
Very poor client service They frequently mislead their customers - you will get different information at the gym desk and from their website customer service
Juan D A
6734 reviews
N/A
9 months ago
Very dissatisfied
200 for only 2 days of gym on lockdown period It s pure beaurocracy to take advantage of people who doesn t speak french
Niyama Jones
6734 reviews
N/A
9 months ago
Everyone here is absolutely right
Everyone here is absolutely right This gym is a ripoff I closed my account in September 2020 and they started deducting my back account this month I wrote to them to ask why are they charging my account when I closed my account They told me they only see that I inquired about to close my account and they will need proof This is ridicules They need to better train their team I made a special trip to the gym to close my account only to be told I have to do online I do what I am told and as year later you charge account for a membership I never used fully used
Stef
6734 reviews
N/A
9 months ago
Neomess drives out thousands of group class customers
Neoness suddenly put an end to its extremely popular group classes and kept advertising as if the change was for the better what a mess Neoness
Thainara
6734 reviews
N/A
9 months ago
De l arnaque
De l arnaque on change le contrat sans avenant impossible de r signer on vire les coachs pour faire du profit
Debmallya Chanda
6734 reviews
N/A
9 months ago
Completely rip off gym
Completely rip off gym I subscribed to their service in september 2019 for 12 months with engagement contract in Paris They kept charging my account event after the contract is over I have contacted them several time they kept saying its automatic renewal etc How on earth you can have automatic renewal for a 12 month contract In their website in the FAQ section they say termination will take effect immediately after the commitment period I had to leave France to India due to family emergency during the covid period Its neither possible for me to visit their clubs physically nor send letters to them Also any communication about this automatic renewal is not clearly communicated to the customer by the people at the reception desk nor clearly mentioned in their website where they show the different packages It is deliberately hidden and to make sure to extract more money from the customer As I closed my bank account they could not charge me for those outside contract payments hence they have shown it as default and using private agency to extract money Such a scam
Anna Lambrix
6734 reviews
N/A
9 months ago
Horrible chain of clubs
Horrible chain of clubs Alas one of the most affordable ones in Paris - but lockrooms are bad no AC stuffy stinky you have to pay extra for the shower ridiculous During the covid when they were closed but still charged us - I was asking non stop for reimbursement since my subscription ran out just when we got out of the lockdown No dice Greedy organization with little notion about what customer service is about Then they prolonged my subscription by 2 more months but disabled my online class reservation and I could not go to the group classes the ONLY reason why I go to the gym and put me in the situation where I can t use their service I never wanted to renew my subscription with them and I would prefer to be reimbursed They are so bad the classes are usually packed it is super stuffy in most of their gyms lockrooms -better not even enter those And on top of that they robbed me of 2 months worth membership without offering decent replacement Never never again
JamesG
6734 reviews
N/A
9 months ago
I echo the bad cancellation experience
I echo the bad cancellation experience of other reviewers They write in one of the replies here Termination of subscription can be done very easily on the terminals available at the reception of each club Well that is exactly what the manager of the Marseilles club did right in front of us and even said we may be refunded Then later we received a letter from a debt collection agency for the 4 months period from the end of the year we had already paid in advance to the date when the club closed due to lockdown Whilst I sympathise with their cash shortfall due to the stupid lockdown they obviously reverse cancellations done at the terminal in the hope nobody notices and then make you jump through hoops to cancel later If the club hadn t closed no doubt the bill would have been bigger Disgusting