Neonhub Reviews

15 days without a response

Poor customer service and even poorer common sense I placed an order for a custom neon sign I gave the exact colour code of my brand and a graphic image of my logo They then showed me a mock-up and I approved They then showed me a PDF document with different colour codes asking - Are these colours ok this was days after my first approval I should have seen the warning signs I replied - The colour is scarlet did you see the colour code They believed F2 would be a match I then asked what colour they used in the mockup they claimed it was F2 What I received was nothing like the mockup The colour of my brand is RED Scarlet I received a bright pink neon sign After waiting a week going back and forth about it I expressed that I wanted to do was swap the sign and get the proper colour I didn t want a refund They weren t prepared to do that as any respectable business would So they told me to raise a formal complaint I did It s been 15 days and they haven t bothered to respond Now they will respond to this because it s public Summary - They provide custom-branded signs You would do everything in your power to make sure it matched Especially since shipping takes so long- There was no ownership taken I provided multiple screenshots and images to ensure the colour was correct Poor experience and my advice would be to buy local to you