NESO - Beach Tents Furniture and more for your Next Sunny Adventure Neso
Based on authentic user experiences
SMB
6737 reviews
N/A
7 months ago
BEWARE HIGH SHIPPING COSTS AND TAX
I am in the UK and as such got directed to the US Neso site The product itself is good Neso Grande however the shipping costs and import duty are not clear and when you click to buy it automatically takes payment Apple pay without confirming shipping costs These are 50 to the UK Follow this with a 62 import tax bill from FedEx makes a 112 just to post the Neso sun shade which was only 137 to buy I know the small print on import duty is buried in the T C on the website but the whole approach from Neso on their website is pretty disingenuous in my opinion and this should be transparent to consumers - would you pay 112 shipping I am posting on the off chance that it helps someone else before they make the same unknowing mistake I did Poor show Neso for what is otherwise a good product
Lauren DiCioccio
6737 reviews
N/A
7 months ago
Beware of purchase
I purchased a Neso in the summer We attempted to put it up for 30 mins on the NJ beach with windy conditions which is typical weather at the NJ beach After many failed attempts we had to pack it away Disappointed with the product I asked for a return Unfortunately I would have to pay shipping and a 20 percent restocking fee They suggested I purchase more products to fix the problem which would then leave me in a bigger financial hole if it didn t work I also found out that if I bought it off of Amazon then I could return it for free with no restocking fee - which made me very disappointed with the customer service because the tent did not work and I would lose money for an issue with the product After communicating with customer service they said they would speak to someone higher up but said they normally don t budge He did budge and drop it to restocking of 10 but it wasn t worth the return with the shipping I was able to sell the tent on FB marketplace for better value Overall I was disappointed with the product and even more disappointed with how hard it was to return it and get my full refund back If you are to purchase make sure you do it through Amazon Beware that the product doesn t work well in the wind and better off with a cool cabana
Christopher Wilkinson
6737 reviews
N/A
7 months ago
In windy conditions
In windy conditions this is an absolute failure I paid extra to put this in my bag to go to St Croix along with a shibumi shade because I had a group of eight We hike down to Jack Isaac s Bay which was a 30 minute hike and try to set it up in every way possible for 45 minutes even looking at their recommendations never could get it set up the wind would not hold it no matter how heavy I made those bags but guess what the shibumi set up perfectly and no problems but unfortunately not all eight people could fit under it so I wasted time money and effort on a trip for this product I highly recommend do not buy don t waste your money
Ane GU
6737 reviews
N/A
7 months ago
Perfect
Great quality very durable