Coffee & Espresso capsules and machines | Nespresso
Based on authentic user experiences
mblaisy
6733 reviews
N/A
9 months ago
The Nespresso straw that broke the
The Nespresso straw that broke the camel s back I WILL NEVER DRINK NESPRESSO AGAIN IN MY LIFEYesterday after having my wallet stolen my 29 Nespresso subscription failed This morning I received an absolutely scandalous email from Nespresso threatening me with additional penalties and treating me like a delinquent who has committed pickpocketing instead of bothering to contact me in a respectful manner even though I have been a loyal customer over the past 15 years I took advantage of the opportunity given to me to call them to terminate my contract and not only for this unacceptable email but also because the quality of Nespresso coffees has deteriorated abnormally over the past 2 years Meanwhile following the purchase of a coffee machine 3 years ago they continue to charge me 32 every month even though the machine was paid for after a year Another dubious method of forcing customers hands Basically Nespresso a multinational that has been destroying the environment for 30 years allows itself to borrow money for FREE from its consumers who owe them nothing And instead of thanking them they indulge into sending them lying and insulting pre-written emails There it s the straw of Nespresso that breaks the camel s back I promised myself that I would NEVER DRINK NESPRESSO AGAIN IN MY LIFE
Karolina Fibich
6733 reviews
N/A
9 months ago
Scandalous
I wanted to buy the machine some pods Unfortunately my cards and even PayPal was getting rejected Desperately trying to finalize the payment I set up some more accounts and tried different cards on them hoping that will solve the problem Finally I called the customer service where I was able to order everything on the call but again - all payments rejected and no one knows why The agent told me to call again the next day what I did - I have spent 1 5h on the phone in total waiting for them to figure out the situation just to get an information that I am BLOCKED because I have too many accounts I said - yes I do I was trying to pay the day before feel free to delete them leave one and let me pay for God s sake In the consequence they have blocked ALL my accounts including the one from 7 years ago that was connected to me only with the same shipping address I just wanted to PAY I cannot even emphasise how disappointed I am I have never been treated this way by any customer service Scandalous
Alejandro Perez
6733 reviews
N/A
9 months ago
Nespresso in Bali
Nespresso in Bali The worst service that you can expect Do not order nothing here They will take your money and deliver in weeks We asked for some coffee capsules and took more than 2 weeks The reason they don t care the customer Until they dont have more orders in the same area they wont send anything to you Even I paid an extra cost for delivery 2-3 days they scammed me This place should be closed
John Fletcher
6733 reviews
N/A
9 months ago
Just plain poor customer service
I used to be able to order online without problems but it is now impossible to order this way Credit Card rejected or I have placed order incorrectly or other stupid problems so if they don t want my business that s fine as I am not driving miles yo go to a boutique
Stephanie Andrews
6733 reviews
N/A
9 months ago
Coffee pots and customer service are horrible
I love the coffee but man these coffee pots are sh t They break down constantly and are temperamental and then you contact customer service and they either don t know how to help you or you can barely hear them For as pricey as they are you d think both their products and their customer service would be a whole lot better
Denise Grande
6733 reviews
N/A
9 months ago
Nespresso Worst customer Service
I recently purchased a Nespresso machine for my daughter and son-in-law for Christmas After I purchased I went on nespresso com to order Pods Syrup Descaling Kit and 2 Cups The shipment was missing the descaling kit 10 and when my daughter got home and tried the machine I had ordered the wrong pods I had no order number just a confirmation email and online there was no where to do returns so I called the number in the email The women was so condescending she couldn t understand how I could order the wrong pods told me I should register the machine and then the site will let me know if the pods are wrong the machine was a gift for someone else why would I register She refunded the 3 sleeves of pods 24 no tax included and told me to just keep the Pods because they don t take coffee back Additionally no refunds on accessories I wanted to return the 2 tumblers no refund on the descaling kit I didn t receive I guess she thought I was lying The interesting point is that I wanted to exchange for correct Pods and would have spent more than I was returning however I never got to mention this with her attitude I was thinking of getting one of these machines however Keurig is for me I guess I am just not hip enough This company is so cool only for the moment they don t need business