Netspotapp Reviews

Quick polite and correct reply

Quick polite and correct reply Thank you very much

Excellent support service

Excellent support response from their Team Fast and effective on the resolution Trustworthy company

Perfect Survey Software for my MSP

I recently had the opportunity to use NetSpot for conducting wireless surveys for my clients Given that wireless surveys are not a daily task for us finding a cost-effective solution was crucial NetSpot not only met our affordability criteria but also exceeded our expectations in terms of functionality and support Initially I encountered a minor hiccup the predictive software did not include all the Access Points APs necessary for our projects Understanding the importance of comprehensive data for accurate surveys I reached out to NetSpot s customer support team hoping for a solution but prepared for a workaround To my astonishment the response from the support team was nothing short of exceptional Within 24 hours of my inquiry the missing APs were added to the software This rapid and effective resolution showcased NetSpot s dedication to customer satisfaction and their commitment to providing a product that truly meets the needs of their users Based on this experience I can confidently say that the support team s efficiency and NetSpot s overall performance have left a lasting impression on me For organizations that handle medium-sized wireless deployments I highly recommend NetSpot Its combination of affordability functionality and exceptional support makes it a standout choice in the crowded market of survey software

Garbage

Netspot version 2 16 841 0 has a button to start a new survey in an existing project but version 3 2 3 2 0 538 DOES NOT so now I have multiple scans for the same floor but they re not apart of the same project This is very frustrating as I use this tool pretty regularly why they took the button away is beyond me Absolutely no customer service whatsoever I can guarantee you Chris will not call you back I purchased the enterprise version and paid for the app so I can use my iPad but guess what the app does not support the enterprise version as there is no option to input your license What a waste of money Do what you want I ll be taking my business elsewhere

Shoddy programming and predatory licensing

Predatory licensing application constantly nagging to extract more money out of you and making backup and export as difficult as possible make this software a massive waste of money and time More specifically storing project files in application data folder instead of user s documents means that any computer reset refresh format will nuke the files even if user s other documents are synced backed up to a cloud account When submitting feedback and asking for a refund their support responded that this is exactly how they want the application to work and awful user experience is not grounds for a refund in which they re of course technically correct Avoid

Great product

We recently purchased a Pro license of Netspot to help identify user complaints about interference and were pleased with the functionality of the product ease of use ease of purchasing and quick response on a support question

We love Netspot it s a fantastic app

We love Netspot it s a fantastic app and their support has always been top notch Svitlana does a great job

Great software

Netspotapp is very simple to use and is very well designed we love it for both surveys and planning -