Netsuite Reviews

A fortune wasted with no result

After a year and a small fortune spent on implementation we had to cancel the project The whole thing was ridiculous Sales staff sell you the world and make promises that cannot be kept Implementation team is from across the world and do not understand local legal requirements Even the maths didn t add up at one point Woeful and avoid Looking at all these reviews they don t seem to care Now they don t even have the decency to reply to our requests to cancel this failure of a project

What a waste of money- Netsuite

What a waste of money Charging 12K per annum for 3 licence and its basic software Moreover a lot of things are wrongly set up and causing issues I raised query 6 months ago over an additional licence and they locked me out for not payinfg 212 invoice while taking 4k per quater you cant get hold of anyone either do not waste your money on it

Worst and cheapest system ever

Worst and cheapest system ever UX in this day and age is actually embarrassing Never use Netsuite And if you re working for a company that uses Netsuite I highly recommend re-evaluating your life choices You deserve better than this filth

Worst cloud ERP system

This is super slow system It went down for 6 hours in May 2023 AP Sydney data center and there was no outreach from NetSuite letting customers know until we followed up with a ticket The implementation was painful most NetSuite partners are incompetent at best and at one year anniverssary surprise upliftment charges were added to the bill Once you are migrated to NetSuite they will make sure to keep raising your fees

Beware

Beware Netsuite is a good concept ran by a terrible company It is a nightmare for small businesses and borderline fraud The implementation services are the worst I have ever encountered Totally incompetent and always a caveat and looking for ways to charge more money The prices never stop going up and that is their business model Get you in for big discounts and then charge you outrageous prices to continue the services putting your company in a bind The prices of our licenses to continue to expand have gone up more than 60 in one year due to not providing the same discounts as the contract even though the rep stated the price for licenses is locked in the contract They didn t even finish an implementation on an add on package that we purchased from them and the issue was due to their mistake and delay but their answer was sorry and they kept the money and we have to find another company to implement it I would not recommend this software to any company If you do choose to use it you better use a 3rd party to implement it and get all possible licenses up front but you are still going to have to renew and pay the outrageous future prices once they have you in

Best POS software system in the world

Best POS software system in the world that can t achieve a simple customer address search Yes one of the most basic tasks of customer database NetSuite can t perform LOL

We agreed to install NetSuite 3 months

We agreed to install NetSuite 3 months ago After 6 conference calls we were informed we need to purchase yet more software for our application Seems at NetSuite barcoding inventory is a very high hurdle technology wise We re going back to excel which has more inventory functionality and limit our exposure to NetSuite When we asked about cancelling our contract we were informed that we will be sent to legal By the same sales guy who beg us to sign to hit his incentive

Personal experience A Nightmare Experience NetSuite Implementation Review

As an company our experience with NetSuite implementation has been nothing short of a nightmare From start to halfway through our three-year deal the incompetence and lack of understanding exhibited by the consultants have left us deeply regretting our decision to opt for this platform Firstly it s evident that the consultants assigned to us have never truly run operations before Their lack of practical knowledge and inability to adapt the platform to our specific processes has been shocking If you re expecting NetSuite to seamlessly integrate with your operations think again It s a far cry from the reality Comparing NetSuite to a 50 Xero account platform would be an insult to Xero At least with Xero you get what you pay for NetSuite on the other hand seems solely interested in extracting money from its customers without delivering on its promises The support touted as premium is practically non-existent Even with the supposedly top-tier support package we ve struggled to get any meaningful assistance It s infuriating to think that we re paying a premium for a service that doesn t even bother to provide basic support Halfway through our three-year contract we re already exploring options to ditch this trash of a platform The inefficiency lack of support and overall disappointment have made it abundantly clear that NetSuite is not worth the trouble Save yourself the headache and steer clear of NetSuite if you value your sanity and operational efficiency I mean you are better going back to pen and paper As least you won t have to deal with this nonsense