Newandusedboat Reviews

Great service

Hi purchased a new wide beam June 2021 few teething issues which is understandable however found all 3 guys in the office helpfull polite and listened to any concern raised Any issues dealt with would recommend should anyone be interested in purchasing a boat I continually use the assistance of the office and they are always there to help

Very helpful in finding the right boat for us

i have bought two boats from New and Used and sold one of them I bought a new widebam in 2015 which was a good experience There were a few snags but they were sorted including one urgent on on Christmas Day I sold it in 2020 and replaced it with a narrowbeam The market was very active but they took note of our very specific requirements and found us the perfect boat which have been enjoying now for 5 months WE have got to know the staff over the past 5 years and have always found them very helpful and friendly

Narrowboat Purchase

We are thrilled to have purchased our first narrowboat through New Used Mercia We received an exceptionally efficient and considerate service Ian Glyn and Darren absorbed the complexities of our purchase without transferring stress to us as clients even to the extent of moving us novices safely on to our berth Full marks and thanks

Excellent experience at every step from

Excellent experience at every step from choosing the boat specifications watching it be built step by step online arriving the big arrival and launch then moving onboard and making sure everything was right We chose a super high-spec boat including incinerator toilet lithium batteries and other little special tweaks and the team at N U met every requirement The whole crew were great and even when we damaged the tiller in a lock Aqualine made a new one and shipped it over Beautiful boat fabulous quality Can t go wrong

Another Successful Sale

I can t praise New and Used highly enough The entire team were very helpful In particular Ian through whom I negotiated the purchase of my beautiful narrowboat Whilst Ian s duty was to secure the highest price for the vendors he helped a novice like me through the acquisition process Should I come to sell in the future I will certainly instruct New and Used Thanks John

An excellent service provided by Ian

An excellent service provided by Ian Das and Glyn If your looking to buy a boat vist these guys couldn t be more helpful are boat purchase was smooth from start to finish always great to see these guys for a chat Please try to see past the negative comments I ve had many boats and this is by far the best service I have ever received all good boys keep up the good work Gardner 3lw tug boat lover

Rapid service to our serious boat plumbing leak

Cannot praise enough the rapid and professional service I received by Ian Mark of the warranty team We had a serious water leak on our boiler system which meant we had no heating during a cold spell of weather We contacted Ian Hilsdon the Warranty Manager who immediately dispatched a member of his maintenance team to attend Within a few hours we were glad to see the arrival of Mark who located the source of the water problem and fixed it very quickly and with little disruption to us A very big thank you to them both for their prompt and very professional service Brian Jackie Hart

We can state that New and Used Boats

We can state that New and Used Boats were quite simply excellent Super support from beginning to end of a complex transaction that resulted in our ownership of our fab Narrowboat Special mention to Ian who made himself readily available to deal with our many queries and held our hands with aplomb Would fully recommend their services without reservation CheersHuw and Ally

Friendly and helpful staff

Friendly and helpful staff Dealt with all enquiries promptly