Newbury Reviews

Unable to fund new account

Opened a new online account with Newbury BS and they have returned the funding to my nominated account twice even after sending me a secure message confirming the account was ready for a deposit Calls to the head office 0800 number are routinely internally forwarded to random branches where the staff have no clue what is going on and cannot provide answers or return calls This is extremely poor service and indicates Newbury BS cannot offer a proper Internet savings account service Ten days after applying the account is still effectively unavailable

Good Luck Dealing with this lot

Need to change my address Asked how to do that - notify us in secure message did that Newbury Building Soc did nothing Asked again O you need to send us a photo of your driving licence but you can t upload that through your account you need to email mail it to us Did that Now when I try and log on it says Account Already exists well of course it does Tried to change the password - won t do that Then asked for the memorable work - and failed to recognise that Now the fools have locked me out of my account Will be ringing on first day they are open for business If not sorted with close the account and take my money else where Life is to short to be dealing with this lot

Chaos reigns supreme

I S A rates Chaotic organisation when it comes to responding to B of E rate rises Furthermore online dysfunctional today N B S needs to grow up and compare itself with institutions such as the C B S

Hopeless outdated arrogant staff avoid

Applied for 2 online accounts Supposed to be online but aren t really as to open they have to be checked manually then checks done and then days later you sre told whether everything is OK I an account is online it should be online and not having to have manual checks This building society is still in the dark ages Have given up and gone elsewhere where online is online Webchat was totally useless and agent hopeless and arrogant Give them a wide birth

Another outdated financial organisation

Another outdated financial organisation with archaic methods and systems Opened a savings account online gave me the account details good to go Or not Paid money with a faster payment from my bank account to this new account Remember I had the new account details from the online application Only found out all was not good when this payment was returned to my bank after looking at my bank statement a few days later Called the Newbury to be told it still wasn t sorted or ready to accept payments in They ll get back to me when it s ready Could take several more days yet I m getting really fed up with these Mickey Mouse organisations that try to pretend they know what they re doing in the financial world

time wasted on a mortgage

After my mortgage broker obtained my agreement in principle and we went to proceed Newbury decided that as there are already a number of properties on the development they have interests in there were too many properties and they no longer wanted to uphold the agreement Had to go elsewhere as if buying a house isn t stressful enough without the mortgage letting you down while you ve already instructed solicitors to proceed Thanks for nothing but wasting my time

Wasted my time Beware

After an initial experience of a friendly and helpful service it all went down hill rapidly Firstly if you want to remortgage within the next three months this probably isn t for you because of their lead times But more importantly be prepared to spend hours sourcing reams of documents for them only to be told that you re not eligible for reasons that they could easily have asked you about at the start Wasted my time Couldn t explain their illogical decision making processes and with appalling redress AVOID

Awful company

There are no words to describe how awful Newbury building society have been to myself and my partner We were using them to obtain a decision in principle and the first time it went through with no issues because of the rates going down we had to submit another decision in principle and this time they decided to decline us but no information was passed to our mortgage broker or myself or partner we were told they couldn t discuss it with anyone so we were kept in the dark with no reason as to why we were approved and then rejected