


Based on authentic user experiences
Doyathink hesawus
6731 reviews
N/A
10 months ago
Useless
Useless Can t even do a Credit Search properly without getting names wrong
Billy Boots
6731 reviews
N/A
10 months ago
Dickensian
I have had a 90 day notice ISA account with Newbury for quite a number of years which I am in the process of transferring to another provider The transfer authority was sent to them by email You would think it would be straightforward Not so I then receive an amendment form even though there is nothing to amend So I telephone Newbury a very nice lady always answers the phone saying good morning reception You then go through a procedure of being transferred to someone who should be able to assist you Similarly the staff you get are always polite but as they are not able to deal with my problem I ask to speak to a manager An hour and a half later a manager contacts me I explain to her that there is nothing to amend and I simply want them to transfer the ISA She still wants me to complete the amendment form together with proof of identity I explain there is nothing to amend I just want the ISA transferring I explain that my signature is on the transfer authority which they have received and which will match their records They are still not happy I also explain that I had to complete another one of their forms a few weeks ago with all my details and signature on to enable me to access my details online They are still still not happy I explain that I am not prepared to complete another form and they will have to settle for my emailing them a copy of my driving licence Having done so I receive an automated reply to my email telling me that there will be up to a five day response Really Come on guys this is the 21st century I have ISAs with other providers and their websites and procedures are slick and up-to-date
Paul
6731 reviews
N/A
10 months ago
Unable to fund new account
Opened a new online account with Newbury BS and they have returned the funding to my nominated account twice even after sending me a secure message confirming the account was ready for a deposit Calls to the head office 0800 number are routinely internally forwarded to random branches where the staff have no clue what is going on and cannot provide answers or return calls This is extremely poor service and indicates Newbury BS cannot offer a proper Internet savings account service Ten days after applying the account is still effectively unavailable
TopCat
6731 reviews
N/A
10 months ago
Good Luck Dealing with this lot
Need to change my address Asked how to do that - notify us in secure message did that Newbury Building Soc did nothing Asked again O you need to send us a photo of your driving licence but you can t upload that through your account you need to email mail it to us Did that Now when I try and log on it says Account Already exists well of course it does Tried to change the password - won t do that Then asked for the memorable work - and failed to recognise that Now the fools have locked me out of my account Will be ringing on first day they are open for business If not sorted with close the account and take my money else where Life is to short to be dealing with this lot
Mr P
6731 reviews
N/A
10 months ago
Chaos reigns supreme
I S A rates Chaotic organisation when it comes to responding to B of E rate rises Furthermore online dysfunctional today N B S needs to grow up and compare itself with institutions such as the C B S
Malcolm Chester
6731 reviews
N/A
10 months ago
Hopeless outdated arrogant staff avoid
Applied for 2 online accounts Supposed to be online but aren t really as to open they have to be checked manually then checks done and then days later you sre told whether everything is OK I an account is online it should be online and not having to have manual checks This building society is still in the dark ages Have given up and gone elsewhere where online is online Webchat was totally useless and agent hopeless and arrogant Give them a wide birth
SS
6731 reviews
N/A
10 months ago
Another outdated financial organisation
Another outdated financial organisation with archaic methods and systems Opened a savings account online gave me the account details good to go Or not Paid money with a faster payment from my bank account to this new account Remember I had the new account details from the online application Only found out all was not good when this payment was returned to my bank after looking at my bank statement a few days later Called the Newbury to be told it still wasn t sorted or ready to accept payments in They ll get back to me when it s ready Could take several more days yet I m getting really fed up with these Mickey Mouse organisations that try to pretend they know what they re doing in the financial world
Charlie Baker
6731 reviews
N/A
10 months ago
time wasted on a mortgage
After my mortgage broker obtained my agreement in principle and we went to proceed Newbury decided that as there are already a number of properties on the development they have interests in there were too many properties and they no longer wanted to uphold the agreement Had to go elsewhere as if buying a house isn t stressful enough without the mortgage letting you down while you ve already instructed solicitors to proceed Thanks for nothing but wasting my time
Matthew Harker
6731 reviews
N/A
10 months ago
Wasted my time Beware
After an initial experience of a friendly and helpful service it all went down hill rapidly Firstly if you want to remortgage within the next three months this probably isn t for you because of their lead times But more importantly be prepared to spend hours sourcing reams of documents for them only to be told that you re not eligible for reasons that they could easily have asked you about at the start Wasted my time Couldn t explain their illogical decision making processes and with appalling redress AVOID
Charlotte
6731 reviews
N/A
10 months ago
Awful company
There are no words to describe how awful Newbury building society have been to myself and my partner We were using them to obtain a decision in principle and the first time it went through with no issues because of the rates going down we had to submit another decision in principle and this time they decided to decline us but no information was passed to our mortgage broker or myself or partner we were told they couldn t discuss it with anyone so we were kept in the dark with no reason as to why we were approved and then rejected