Newmotion Reviews

Just Awful

Took 6 months for the home charging point to arrive the installers were then misogynists and didn t leave any instructions then the charge point never works and new motion or shell recharge don t answer the phone

Do not order a Newmotion charger

We ordered our new Volvo in August 2021 and started the conversation with newmotion soon after The car arrives tomorrow 7 April 2022 Finally managed to speak to newmotion this afternoon and been told to wait another SIX months for the charger This will have taken 13 months assuming it is even delivered then Still waiting on Volvo to reply

What a hopeless business

What a hopeless business I used my Shell Newmotion recharge card a few months ago to charge my Electric Car For some reason Shell did not take payment from the card that was set up on my account Shell then sent me a request to pay directly to an overseas bank account which sounded fishy - so I sent them an email as suggested in their demand The email was acknowledged with a promise to make contact in three days - which didn t happen A reminder came a month later - so I called them and waited 55 minutes before I could talk to anyone Just to be told they couldn t do anything online and I needed to pay by BACS So Shell make an error and are incapable of resolving their own issue I certainly won t use Shell again

Please don t use them

Please don t use them absolutely zero customer service I am now on my third faulty charger which was first installed in January 4 months later I still haven t been able to charge my car Absolutely shocking and Volvo don t seem bothered either

Shell Newmotion Shambolic experience

I took delivery of my new Volvo on the 30th April 2021 and the Volvo salesman said Newmotion would contact me within the next few days and arrange for my EV charger to be installed what a joke here I am over a year later still waiting with no idea what the hell is going on It took them until the October to confirm my order after months of feeding them answers to their technical questions I was then told that the installation would likely be March April time it is now nearly June and I am still none the wiser as to when I will have the charger installed or ever will I have emailed them but no reply I have phoned them but no one answers the phone what a shambolic company Shell Newmotion are they are useless and their communication skills are non existingRichard Cannon

Never dealt with a company with worst

Never dealt with a company with worst customer service First issue was receiving invoices for payments I ve already made for charger subscription It took a month to get an email response which said to just ignore the payment reminders I then proceed to receive a email saying I m going to default on the payments as they haven t been made I then have spend 20 minutes on hold to be told I need to email them I explain that the email states I need to pay within 3 days or I ll default and get told they can t do anything and I need to phone back the next day To add insult to injury my charger has been out of action for 6 weeks waiting for a replacement When it broke I was told they can only deal with the issue Monday to Friday 9-5 after spending 30 minutes on hold Phone again on Monday to be told I never should of been paying the subscription as it should of been included with the charger So not only do I not have a working charger I m also get threatened with defaulting on payments I ve made that I should of never made meanwhile finding it impossible to actually talk to anyone who can help Steer well clear

Un responsive and unprofessional

Questionnaire submitted in August 2021 I have been trying to get some any response from New Motion since March 17th All emails to date have gone unanswered the claimed 5 working day response time is a complete joke a bad one Phone calls usually just ring and go unanswered The last time I actually got somebody to answer the phone was April 20th I was informed they would investigate where I was in the que and get back to me Since then - NOTHING If they cannot be bothered to respond before the charge point is installed what hope have I that they would deal with any warranty issues Don t touch them with a bargepole

Wish I Could Give Zero Stars

Charger fitted as part of my lease deal eventually After loads and loads and loads of questions and pictures about my property I finally managed to get it fitted Installer didnt have a box to put the electrics inside the consumer cabinet I eventually went and bought something suitable at their request to aid installation Few weeks pass Fiinally get my smart meter appointment and they condemn my consumer cabinet due to the New Motion installation refusing to fit the smart meter Eventually get New Motion to correct the mistake Last straw charger has finally failed after repeatedly tripping the house electrics many mornings of coming out to an uncharged vehicle or not charging when plugging the car in from the beginning Coming up to two weeks of no home charging at all I use 45kw a day no real idea or strong communication of when its going to happen I am also led to believe that if I am fortunate enough to get the unit replaced I will no longer be able to control charging via the app Avoid Avoid Avoid

I have been waiting 10 months for

I have been waiting 10 months for charger supply and install Emailed several times with no response or resolution Scott Beveridge