Newsouthwindow Reviews

Horrible experience Avoid this company

I m not sure why there are so many good reviews of this company on other sites I fell prey to reading those reviews and have made one of the worst home improvement investments that I can think of by choosing them All I can assume is that the positive reviews are written by people that were told waiting 4-6 months for windows to be manufactured and custom fit to their home was a sign of superior quality So we paid 18 700 for our windows and 3 doors It took them 20 weeks 5 months to manufacture the windows and doors then they came to install them The installation went fairly smoothly so we were happy I think this is where most people stop and write their review of the company They were expecting 4-6 months to manufacture and install then the windows get installed and they are happy with the new look of their home 5 Stars right But wait what about that lifetime warranty the reason you actually paid that ridiculous amount of money for the windows and doors in the first place About 9 months after they were installed we had one window s glass spontaneously crack about 18 inches diagonally from one of the corners We also had another window s glass seperate completely from the vinyl casing Long story short it took them 18 months to replace defective windows that their own inspection determined were manufacturing issues If you go with this company be prepared to have to call them constantly and hound them to get things done as they will not communicate with you once they have your money Our warranty call was on January 31st 2020 and replacement windows were finally installed on July 26th 2021 To be fair they did come to install replacement windows on July 28 2020 6 months after warranty call but they manufactured them to the wrong specifications so they did not fit 3 inches too large Then it took them an entire year to remake the windows from that point In short this company will not follow up with you or hit any deadline they set with you Be prepared to have subpar manufactured windows and doors installed at a premium price and wait around for years to have them repaired via their lifetime warranty Do yourself a favor and get your windows or doors somewhere else

Avoid this company

Avoid this company I ordered a hurricane door from Chris Nice person New South Window called me the door had been ready and they just received the building permit The installers came and installed the door backwards Someone named Franklin came to help them reverse it and put the lock on There is a 1 2 in gap at the bottom The threshold plate is silver they installed a piece that was brown as a spacer Not sure this will get a permit They said they would be back out to make it right They did not show up and never called They rescheduled Not a lot of hope it is done professionally Big box sis my neighbors and is very good and not leaks I will not be using them for anything in the future

Bad installation worse customer service

Paid 50K for all my windows and doors The materials seem to be good Installation is EXTREMELY subpar I have pics to prove it They sent the same person over and over to solve the issues they themselves created Failed inspection due to wrong installation procedure non compliance with county code doors with handles scratched installed non-square not closing properly parts missing i e plugs to cover screws Broken seams stucco used improperly Came off at first pressure cleaning Crew showed up at least 4 times not counting scheduled inspection Last time I had to threaten with a lawsuit to have them come and fix inspection failing issues I do not recommend at all

Worst installers and product

Ordered in Feb got installed end of April scratched glass frame bent and tweaked gauges on frame They sent another team to fix Tried to just cover up large gaps in frame with caulk Company reordered Old taken out and new installed didn t pass inspection for several reasons Put new trim around 3 panel slider with 3 wood boards not the crown molding we had Sent same team out to fix Tried to paint damage to walls and trim They didn t put paint able caulk so I m now ripping it all out and having to do it myself 9 month project STAY AWAY FROM THIS COMPANY

Its so disappointing to have to write

Its so disappointing to have to write this review because we were so excited about choosing New South over all the other companies we met with but fel the need to warn people about how this company operates We met with our salesman Don very nice person and did a good job explaining to us why New South is a good choice but thats where the good experience ended Don told us the payment schedule was one third up front one third at time of installation and one third when everything was complete OK next step is the measurement s and at that time we were told NO one third up front and both other two thirds on the same day of installation BEFORE the inspection by the County BEFORE the permit is closed and BEFORE the installation is completed We told the person doing the measuring we were not comfortable with that and he said ok i made that note for you but call your sales rep Fine all of sudden the nice sales person is non responsive and when he finally does respond says I ll check with the manager so we start calling and emailing the office and finally a week later we get an email from the manger Fred who says thats the way its stated in the contract Now we are trying to cancel and get our deposit back since nothing is turning out to be what we were told AND they comapny has shown us when we do have an issue they don t repond and avoid dealing with the clients We should have gone with Pella hopefully this helps anyone else comparing companies for replacement windows that has the same choice to make Update after emailing the company to cancel our order i got a phone call from Fred the manager who told me the same thing as the email the contract says so it doesn t matter what the salesperson told you so i said no problem we just want to cancel and then he said Your way past yuor three days to cancel This would all be well and good except we told them at time we were signing the agreement we weren t comfortable and wanted to change the agreement and the measuring person added the note and assured us we could deal with it with our sales rep then nobody would respond to us until after the three days had passed This is Not an upfront company from our experience at all

Terrible uncaring company untrustworthy and unreliable

I had the sales guy come and give me a bid sounded great The measuring guy doesn t care about anything but himself Beware they say anything to get a sale He said measuring will be in next day or 2 call anytime if have any issues and install would be in 12 weeks I had a problem with the measuring guy never contacted me for 5 days AND a 12 week lead time is ridiculous I told my sales guy 3 times to cancel my order on 2nd day and I want to cancel Even though I canceled within the contractual 3-day requirement they charged my credit card anyway Now I get the not my job answer when I reached out to other employees in company to confirm my cancelation The company and 2 employees ignored me and next thing I know my account was charged Very frustrating company untrustworthy and unreliable Sales guys talk big game but they talk out of both sides of their mouths and don t care about customer satisfaction Poor communication and no one care about doing the right thing Stay away from them Awful stressful dealing with them Still fighting with them

Zero communication follow-up follow through

Signed contract 06 01 2024 That is the last of the good communication No follow-up or follow through We have been calling asking for install dates They lied to us about the permit saying they had applied for a permit but a phone call to the permitting office and verifying it in the portal showed no permit had been filed yet We have renters coming and need this project to be done They told us the first week of August I would have been fine with September but it is 10 30 2024 and we are still not done and no one will call me back

Buyer bewareI of New South window

I contracted with New South Window Solutions of Charleston to install 4 large panel slider doors They were installed on 9 2024 I paid the final bill on 9 23 24 after talking to Nikki and Greg the manager 500 Was subtracted from the bill since screens were cancelled and floor cleaning was subtracted Imagine my surprise when Whitney Jake called me back 6 weeks later demanding the 500 I paid the final bill on 9 23 24 with two representatives Why are 2 different representatives ignoring the agreement I don t trust New South Window Solutions of Charleston

Had my windows replaced 3 years ago

Had my windows replaced 3 years ago The installation process was a mess Great sales guy but zero follow through Now half of my windows dont function properly and there is zero help from New South Find a different contractor

Great Installation Team

Nice windows but the installers sent to my home were the best Nice efficient careful and clean