Newurtopia Reviews

my classy bike

I bought a bike last year in the autumn when it was still possible to enjoy cycling I m thrilled with it I am often asked by passers-by what kind of bike it is It is very stylish and manoeuvrable For me as a woman it is also very light The customer service made me a good offer I recommend it thank you

My experience with Urtopia

My experience with Urtopia particularly regarding my e-bike order has had its highs and lows Initially I encountered several challenges especially with customer service responsiveness I placed my order on June 20th 2023 and for a significant period reaching out to their team proved difficult The contact number provided was unresponsive forcing me to rely on emails which were not promptly answered By July 26th 2023 I still hadn t received my bike and my inquiries about the order status were left unanswered despite multiple attempts to get updates This led to considerable frustration and uncertainty about the fate of my purchase to the point where I contemplated canceling my order The lack of communication and delayed response compounded the issue especially after being initially informed the bike would arrive by the end of July only to be notified of delays later on albeit with a compensatory offer of a 100 credit which I accepted However the situation took a positive turn when Urtopia shipped my e-bike and applied a 100 discount off the original price as a gesture of goodwill Upon receiving and using the bike I was impressed by its quality and design The bike is lightweight and feels excellent to use meeting my expectations in terms of performance and build quality In retrospect while my journey with Urtopia started on a challenging note due to customer service and delivery delays the resolution of my issues and the quality of the product have significantly improved my perception of the company I appreciate Urtopia s efforts to rectify the situation and hope they will continue to enhance their customer service and communication to prevent similar experiences for other customers

Utopia S1 bike

I have the Utopia S1 bike and it is a dream to ride I ve had other electric bikes but this one is smooth and powerful I ve had a question about the size as it seemed to tall for me and customer service solved my problem by sending a shorter eat post Now it s the best ride I ve ever had And I ve been an avid road biker but getting older This allows me keep up with my club mates Currently riding the length of the C O Canal tow path in sections

Best support experience

I have had the best experience anytime I contacted support They were prompt professional and extremely helpful

More independence with my Carbon 1S

I was interested in the Urtopia bike from the first time I heard about it At the time though there were only options for taller people 5 7 and taller which I m not Eventually though they did offer a smaller frame and I ordered one right away My commute to the office is over 17 miles and I don t own a car I had been relying on colleagues who could give me a ride but that limits me to days they are going in and are available to make a detour to pick me up With my Urtopia Carbon 1S I can get there in about 55 minutes averaging close to 19 MPH This means I have more independence for getting to work and a fast way to get around when doing errands I have already pre-ordered the new Carbon 1 Pro

Great customer service and support

I have emailed with Annie several times since I purchased 2 bikes over a year ago Annie has helped me with questions as well as promptly assisting with a broken spoke We love our bikes and will be dedicated customers to Utopia due to their products and people like Annie

Ebike battery resolution

Great customer service I had an issue with the battery and they resolved it quickly and very professionally Customer Service is outstanding like their bikes

I purchased the Chord after owning the

I purchased the Chord after owning the Carbon 1 I was excited to receive the new model It s been great bike so far I only wish I afford the Carbon pro