Newworld Reviews

Useless

Useless Twice this month the web stated product in stock - but IT WAS NOT and talking to staff it s not been in stock for months

If you don t have a receipt

If you don t have a receipt which I never take they will not exchange an item without a receipt - bought item night before and noticed at home it was the wrong item and without receipt they did not wanted to exchange the next morning - absolutely ridiculous - a few other people had complained about New World not wanting to exchange an item and I always thought this can t be true until I experienced it myself

Food fraud again

Pam s agria caked in mud advertised as brushed

Poor Master chiefs campaign by New World

More than three weeks ago I called New World complaint lane head office to request callback regarding to my complaint about the poor customer communications and service I had with local new world store about their Master chief s campaign this year 2023 However waited for two weeks no one calls from the leadership team and then I called their complaint lane again and second staff advise someone will call me back asap regarding to the matter and waited for another week still no calls even this time they emailed me my complaint reference email Now waited for more three weeks no calls and no products left in while wellington stores except the Kitchen Utensils The lesson I learnt here is New World does not care their customers and no need to buy their expensive products other brand supermarkets average are cheaper to collect the stickers for any of their marketing campaigns because when you try to claim the products they don t have them any way before the campaign expires date by saying limited stock very very limited stocks Not worth to spend extra money to try to collect their stickers in future but stay with normal shopping habits and shop with other supermarkets when have good deals

If you don t buy anything you get accused of shoplifting

Orewa new world I popped in they didn t have what I wanted I was stopped and had the exit blocked by Steve He said you didn t buy anything I want to look in your bag I said there is nothing in it you didn t have what I wanted He insisted continued to Block the exit until I opened my empty bag No apology from Steve no recognition he got it wrong Goodbye Steve I am no more one of your loyal honest customers You got it so wrong

Mosgiel New World

Mosgiel New World I shop early and am sick of like today one side of freezer cabinets totally empty and still being serviced Barely able to move in there for stackers All this should and used to be done before store opened There is going to be a accident in there one day with those long steel trolly s stackers use Had a few close calls and the day one hits me is the day I will bring in Work Safe They should not be able to open until store is fully serviced

No packing assistance for me as elderly

No packing assistance for me as elderly and handicapped Tub of mussels packed upside down No thought to how heavy they were making the bags for me to lift Lack of cheaper brands such as Pams

New World Levin

New World Levin the workers there have very bad customer service Especially the one s in the fish station area uselesss

New World Supermarket Kerikeri Bakery

We used to buy our fresh bread in New World Kerikeri supermarket but lately I noticed their bread doesnt taste as nice and is stale quickly so we shifted to buy our bread in Woolworths Kerikeri and their bread has really improved it tastes good