


Based on authentic user experiences
Te Kuini Sproull
6730 reviews
N/A
8 months ago
I conducted our weekly shopping last
I conducted our weekly shopping last night As I approach check out I heard a staff member call out for the the shop manager He came over to me and ask to look through my bag Shocked and surprised I consented from that moment he began reading his voice openly discrimating against me in constantly I know people like you your a theft Numerous times this was infront of 8 other staff he belittle me and wouldn t allow me to explain or show the reciepts I had from contain that verified payment of the neterials in my bags I couldn t believe what was happening and left the store as the videos he d denied me to see showed nothing but me shopping for food I lived a supermarket so distraught and so humiliated that my husband waiting for me quickly came to my aid I couldn t believe what I just happened Not only was the night manager discriminating he was racist he started to discriminate against my Maori culture and saying I know people like you he was unaware that my husband and I are highly respected people and our community to see a person of managerial role demonstrate in front of his staff unprofessional practise he was intimidating me to the point where he was ripping my bags tipping them upside down and shouting it mean Other staff had a agreed that his behaviour was a bit extreme The main issue was a 3 cheese have fell into the bag of the goods and services I brought at countdown he didn t want to see the receipt and advise me that I was banned for two years Unaware to his knowledge I suffer with medical diagnosis of mental health he had treated me so bad that I have not left the house since and he has trickled me into a sense of darkness why did he use stereotype terms to discriminate against me and not give me the freedom of speech why did he not want to see my receipts He took my husband upstairs my husband saw the cameras and they revealed me putting the cheese and some syrimi selling my other shopping bag by mistake with full intention to pay for it I am going to make a formal complaint And exposed this racist unprofessional store manager who by the way doesn t know the impact of his behaviour has left me feeling depleted defeated and not able to shop at my favourite store how can you world condone such behaviour at a managerial level He told me his surname was Rush and that he told me to if off to f off numerous times because I tried to give her my receipt I am still upset Emma light to see this man see beheld 4 has behaviour and responsibility taken in disciplinary matters That s in no way to treat anybody anytime where we need to come together and be more kinder to vulnerable people like myself in our community I will not rest until this man has been held accountable I have emailed my experience to breakfast good morning in the hope that my experience can be published in demonstrating that racism is still everywhere and where is the community must stop this
Truth is justice
6730 reviews
N/A
8 months ago
Useless
Useless Twice this month the web stated product in stock - but IT WAS NOT and talking to staff it s not been in stock for months
Jaqualine Middlemiss
6730 reviews
N/A
8 months ago
If you don t have a receipt
If you don t have a receipt which I never take they will not exchange an item without a receipt - bought item night before and noticed at home it was the wrong item and without receipt they did not wanted to exchange the next morning - absolutely ridiculous - a few other people had complained about New World not wanting to exchange an item and I always thought this can t be true until I experienced it myself
Tim Bentley
6730 reviews
N/A
8 months ago
Food fraud again
Pam s agria caked in mud advertised as brushed
Tracey Lu
6730 reviews
N/A
8 months ago
Poor Master chiefs campaign by New World
More than three weeks ago I called New World complaint lane head office to request callback regarding to my complaint about the poor customer communications and service I had with local new world store about their Master chief s campaign this year 2023 However waited for two weeks no one calls from the leadership team and then I called their complaint lane again and second staff advise someone will call me back asap regarding to the matter and waited for another week still no calls even this time they emailed me my complaint reference email Now waited for more three weeks no calls and no products left in while wellington stores except the Kitchen Utensils The lesson I learnt here is New World does not care their customers and no need to buy their expensive products other brand supermarkets average are cheaper to collect the stickers for any of their marketing campaigns because when you try to claim the products they don t have them any way before the campaign expires date by saying limited stock very very limited stocks Not worth to spend extra money to try to collect their stickers in future but stay with normal shopping habits and shop with other supermarkets when have good deals
Consumer
6730 reviews
N/A
8 months ago
If you don t buy anything you get accused of shoplifting
Orewa new world I popped in they didn t have what I wanted I was stopped and had the exit blocked by Steve He said you didn t buy anything I want to look in your bag I said there is nothing in it you didn t have what I wanted He insisted continued to Block the exit until I opened my empty bag No apology from Steve no recognition he got it wrong Goodbye Steve I am no more one of your loyal honest customers You got it so wrong
George Gibson
6730 reviews
N/A
8 months ago
Mosgiel New World
Mosgiel New World I shop early and am sick of like today one side of freezer cabinets totally empty and still being serviced Barely able to move in there for stackers All this should and used to be done before store opened There is going to be a accident in there one day with those long steel trolly s stackers use Had a few close calls and the day one hits me is the day I will bring in Work Safe They should not be able to open until store is fully serviced
Linda Booth
6730 reviews
N/A
8 months ago
No packing assistance for me as elderly
No packing assistance for me as elderly and handicapped Tub of mussels packed upside down No thought to how heavy they were making the bags for me to lift Lack of cheaper brands such as Pams
YOLO TOKO
6730 reviews
N/A
8 months ago
New World Levin
New World Levin the workers there have very bad customer service Especially the one s in the fish station area uselesss
Salve Aplic Bermas
6730 reviews
N/A
8 months ago
New World Supermarket Kerikeri Bakery
We used to buy our fresh bread in New World Kerikeri supermarket but lately I noticed their bread doesnt taste as nice and is stale quickly so we shifted to buy our bread in Woolworths Kerikeri and their bread has really improved it tastes good