Nextgentel Reviews

Save yourself the headaches and chose another internet service provider They are infamous in the industry to be the worst and their reputation precedes them Our entire building just changed to NextGenTel fiber and initially thought wow this is going to be great Boy was I mistaken Terrible service from day one Supposed to have 1000 Mbs up and down when in actuality it s more like 100 Mbs and below When calling customer support literally waited nearly 2 hours to get to a live agent On a separate occasion used the callback feature which only took 7 hours to actually get the callback After several back and forths the only resolution is that I need to purchase an additional mesh network to maintain some semblance of decent and stable internet connection Much to my chagrin we actually managed to downgrade from Get which I didn t think was possible This company is so far from having its business together

Dritt firma ingen support for de som kommer hjem fra jobb etter kl 15 30

Hello is there anyone here on this page who has been unfairly treated by Nextgentel for wrong invoices and wrong informations Anyone on this page looking for a good internet provider Think twice before you choose this company if you don t want to be frustrated It s just a simple advice The problem about them is that I think they lack expertise or proper technology in order to be able to provide honest and proper services to their customers I will be writing more reviews later after paying for the wrong charges on the invoice I last received I tried to defend my case about the wrong invoices but I think they are determined that I pay for the charges They said they owe me for March and April 2021 which infant I did not use their services for this period therefore it was deducted from money they were suppose to credit in my account Is this cheating or what

When entered to the agreement with this company I was not being told about certain internet installation fees The company boasts of covering all installation fees on the advertisment with a set price But when contacted with installation company they give a completely different and very high installation price

Disgusting company nothing works and as a costumer you will feel hated by them

Miss leading information from salesman Promises things that doesn t exist Kundeservise talks like robots and do not listen to information given Promises you can leave anytime and suddenly if you want to leave to have to pay 4990nok

horible in every way speed stability customer suport they will do anuthing just to make you switch and force you 1 year contract

We changed from our landline connection at 20 Down 1 up to Nextgentels 4g package of 50 50 We were sold on this because they claim its the fast and stable internet of the future apparently It is horrific when peak time comes we don t even get 1-2 mb up and 2 down If you are a gamer you can forget about playing first person shooters as the latency is again horrific even though they say its good for gaming with fornite their example we went from a ping of around 40 on most games to over 120 The real kicker is as soon as you change to 4g from a landline connection there is no going back so you are stuck with the shitest connect possible for us as well the signal gets lost 3-4 times a day We have been customers of Nextgentel for many years and been relatively happy with the service until now They are still selling 50 50 4g packages in my area which means for ever new person joining the internet gets that little bit worse for everyone else Very very disappointed in Nextgentels handling of our situation and too often they blamed Telia for having a poor service whom by the way they are reselling 4g from UPDATE 15 1 22 Still no internet Improvements they have told us this is the best they can do so we are left with 1mb down and we are paying for 20mb down with covid our daughter is struggling to to use it for home schooling as well Come peak time artound 9pm our internet will be on and off all night Big Thank you Nextgentel for the worst internet service I have ever had in 40 years You should be ashamed of yourself charging people for this crap

I was persuaded to try NextGenTel s internet service via Telenor s fiber line by a nice enough salesman who showed up in my garden earlier this year After trying it out we found the quality inferior to the cabled solution we already had Were unable to conduct Teams meetings from the home office as we kept being shut off The solution offered was for us to buy more equipment at our own cost to improve WiFi in the house which was never an issue with the previous solution It cost me more than 5 000 NOK to get out of the deal Customer service was slow including chat function Couldn t get through on the phone at all Their dialogue option where your should be able to start a case did not work Never NextGenTel again

Terrible Expensive Lots of add-on costs NO SERVICE HELP AT ALL Impossible to get through or speak to ANYONE Salesperson came KNOCKING ON OUR DOOR on 3 different occasions - LIKE A FILTHY STALKER PROMISED THE WORLD AND DISAPPEARED Liars and cheats IMPOSSIBLE to get help from or to talk to anyone ONCE THEY HAVE YOU 12 MONTH BINDING CONTRACT Stick with Telenor DO NOT GO NEAR RIKS TV