Nh-hotels Reviews

Awful Hotel Management

Terrible hotel and staff Stayed in NH Dortmund for Christmas 2022 for 7 nights First room lights didn t work and terrible rattling from the air con and the fridge Moved to another room at an additional cost of 10 euros a night can you believe it Walked in to the second room with two empty water bottles in show and no tea or coffee No water coming out of the shower curtains hanging off the rails Two single duvets for a kingsize bed remote for tv didn t work so replaced four times Only one English speaking channel for a 7 night stay Terrible coffee which was always cold Never a manager on site I ve since emailed 11 times in the last five weeks and have been promised a refund and contact from the manager To date nothing Come on M Boegermann get your priorities in the right order and speak to your paying customers and stop ignoring us

Just HORRIBLE

The rooms are just plain bad The service and management of the facility is far worse I hate to say this about any place but this hotel is complete garbage You couldn t pay me enough for me to stay there again The hotel is EXTREMELY loud and you can hear people talking working as all the rooms are on top of each other and have paper thin walls The whole hotel is continuously under construction At 8 30am work in the hotel starts and you can hear it throughout every room as we were moved to another room which was even worse I woke up with employees sawing metal couldn t believe the lack of common sense so early in the morning Then they clean our room and left us with no soap in the morning after going to the bathroom They have a complete disregard for their guests and the front desk could not care less They called our room at 2 30 am to ask for my girlfriend s passport No common sense to wait and don t understand why the hotel needs passport info after we paid as this was never communicated beforehand The front desk was extremely rude and wouldn t recommend this place to my worst enemy It clear with all the construction in front and around the building that the hotel should be closed for renovations The rooms were missing soap holders as the rooms seem to be incomplete They moved us to another room after 2 1 2 HOURS of waiting after they kept saying the room would be ready every 10 minutes for 2 1 2 hours I never complain or write anything bad about anyone or thing but save your trip and don t stay at this place

Dishonored Reservation Despite a Guarantee and Confirmation

Despite a confirmed and guaranteed reservation at the Mexico City T2 Airport Hotel and having checked in on line I was told I had no reservation and they had no rooms They did not even want to assist me in finding a hotel Don t trust your confirmed reservation Further don t expect a reply if you write them asking for an explanation or apology I am not making this up I would never stay at one of their hotels

In my whole life of travelling 71

In my whole life of travelling 71 years old I never before stayed in a hotel that had no food or drink Only what is in the mini bar said the guy on reception who seemed to be embarrassed to work at Nh I would be NH Had to go out to buy my own food and drink Bar shut restaurant shut wellness shut everything shut no staff And room stinks too I prepaid for 6 nights so I am am now stuck with this situation I am here right now room 226 at Nh Timisoara if somebody wants to discuss this with me I am not a complainer at hotels normally but this is so bad Oh To be fair there is a small self service breakfast available early morning but we need to get sleep then DJ with huge stack of speakers had been making unbelievable noise outside our window last three nights OK this is an update Mon 13th June We leave tomorrow Staff were all good people and did their best for us but this is a large hotel seriously lacking luxuries and and even basic amenities We are disappointed and dissatisfied We feel that Nh hotels took our money under false pretences The beautiful jacuzzi pictured on the website does not exist

NH Wein City - DISASTER

Checked into the NH Wein City and it is easily the worst NH hotel that I have stayed in No visibility of the hotel from the street Hotel approach is through an alley Luggage has to be carried up and down on stairs on the way No Wifi availability in the room unbelievable in a 4 star hotel in this day and age Two fire alarm activation within an requiring entire hotel evacuation DISASTER AVOID Gold member of NH Loyalty program have stayed in 4 separate NH hotels in last 2 weeks without getting acknowledged or respected

EASTERN SLOPE SLOP INN

This was our first vacation in seven years Im sixty two on a fixed income so my wife and I booked a friendly pet in for three nights We paid just under 800 00 dollars and arrived In doing so the front desk attendant was unfriendly and asked if we wanted to use our credit card for the 150 00 dollar charge I explained the bill was paid in full and first learned that we were being charged for having two small dogs an additional 150 00 dollars Then we were asked and had to produce vaccination documents another fact never told to us I had to call home and have the documents emailed to the Inn Then we are given keys to our room which is one mile off site Arriving I can best describe this facility as a cheap highway motel that should be charging by the hour The gras was uncut the site had the original unheated outdoor pool that had a dirty gas grill chained to the pool fence The outside chairs were either rusty or dirty positioned on the grass which was a hill along with a wooden picnic table The parking lot had holes that needed to be paved and the ice machine was accessed by a hole that was cut into a wall at the end of the building near the Main Street You had to walked across the parking lot to get ice no water or soda machines The room much smaller than the main building had such a small bathroom that the bathroom door would strike the sink when opened Arriving late we sent the night and went touring there next day arriving back at 7pm Returning to our room we realized that our room had not been serviced or fresh towels provided When calling the front desk management told me that turndown service is not provided and fresh towels are available if we choose to drive the main building to get them Interesting enough they had the gall to leave an envelope in our room to provide a gratuity for room service they don t provide can you imagine Conclusion we checked out the next morning at 6am a day earlier Eastern Inn Slope Slop charged us 300 00 a night for the horror explained above Off site guest are not afforded the same amenities no room service a cheap small highway motel accommodations no room service no fresh towels a parking lot walk for ice awful outside resources including dirty or rusty chairs uncut grass and a dated unheated pool Nothing compared to the main building including restaurants access to main street bigger rooms inside ice machines and soda machines heated indoor pool and sauna plus many other positive options This company ripped us off for over 800 00 dollars and provided nothing The only truth is that you will be sent to hell at their off site location if you have pest for family unless there service dogs and charged every dime they can bleed from your wallet Management explained that dogs bring allergies to gust explaining the off site for pets but service dogs are not restricted from the main building they apparently do not cause allergies for guest just your dog does Prior to leaving the area my wife and I did check several other resorts and verified that Eastern Inn Slope policies do not exist in other inns and resorts and provide a much better respectful experience for less money All this company did is ruin a first vacation for my wife and I in over seven years did not care what we had to say and took a sixty two year person for every dime they could providing nothing but disappointment and aggravation SHAME ON YOU EASTERN INN SLOPE N CONWAY NHMichael Linda Houle

Awful service ever

We booked NH Hotel Madrid Paseo del Prado for 2 nights for 2 people with breakfast we had a paid voucher from the tour operator for these services in our hands but the hotel did not want to check us in on our check-in date on Sunday when no one is working and suggested calling the tour operator since the hotel supposedly I only had information about a reservation for 1 person The receptionist Andrea Urda was impolite and raised her voice at us not offering options to resolve the situation and refusing to check in such service and communication are unacceptable for a 5 hotel As a result we were checked into a hotel before which they took a deposit of 100 and forgot to provide a receipt only after a reminder they promised to sort it out but after a day they gave us a note from the hotel reception which indicated that the problem had not been solved and we needed more pay for breakfast at the hotel once Neither the hotel manager nor the tour operator could solve the problem

Hotel room is difficult for wheelchair

Hotel room is difficult for wheelchair accommodation Requested upgrade Hotel couldn t accommodate Booked 6 nights Gave 48 hours notification to shorten stay to 4 nights Hotel only will refund one night Very difficult to go to another destination for one day Check out time 3pm check out 11AM Disappointed with Hotel Hotel manager never spoke to me Passes information onto staff

Worst service ever

Stayed with a group at NH Alexanderplatz in Berlin While booking the hotel communicated a wrong up price for using a single room Once arrived the hotel tripled the price and told us if we disagree we could look for another hotel Of course as a group this is hardly realistic Also they were rude and condescending exactly not an attitude you would expect from a four-star hotel Never again NH Highly recommend to AVOID NH ALEXANDERPLATZ in Berlin