Based on authentic user experiences
AJ
6741 reviews
N/A
7 months ago
This Was a Surprise It Took 30 Years for Me to Find a Spa That I Walked Out Of
The person who checked us in was surprisingly rude and dismissive When we entered my daughter checked the reservation and the greeter invited us to hang up our coats and said nothing else to welcome us or tell us where to go I asked if I could use bathroom downstairs and she said yes so we headed downstairs Then she yelled at us that we could not go down I am not a child I am a 60 year old woman and was very surprised at the tone of her voice -- especially after I had just asked about going downstairs So we came back upstairs and then she exasperatedly directed us to sit in the waiting area For context I have visited traditional Hammams and Korean Spas in other cities and they have separate days and or spaces for different sexes This place does not separate by gender and requires bathing suits Ok but it wasn t clear when we reserved Then the front desk person came into the waiting area and explained we could not use facilities because we did not have bathing suits but could have a brief massage We agreed accepting that it was a misunderstanding in communication What was not a misunderstanding was then she called downstairs and I heard her explain to her colleagues we would be massage only but they probably don t understand what I am saying Since I am an American native English speaker I will not try to guess why she thought we did not understand her but I have visited spas in Korea NY Finland Paris and Canyon Ranch in the US I will say I know a bit about spas and about customer service I am not sure why her energy was so negative why she felt she needed to raise her voice to speak with me or why she felt she had no need to welcome us or orient us as is normally done in better spas Instead of taking us into a preparation area or offering us a robe she took us to a space to wait for the masseuse When he came to collect us he was visibly confused because we were not properly robed as the front desk person sat us in the spa area in our street cloths Given the change in plans and dimunition of the experience I asked him about costs and he was not able to answer due to his English He appropriately asked a colleague to come and help and we were able to get our answers questioned While the staff downstairs were very helpful and friendly based on our bad experience with the greeter I decided it was time to leave In addition as a foreign visitor who frequently comes to Copenhagen when I asked the greeter about the spa clothing policies telling me this is how it is done in Denmark is a condescending response and shows a profound lack of understanding of different spa traditions incuding Danish public baths and other Nordic saunas like the Finns Futhermore if this place is presenting itself as an Asian inspired spa then it is not unreasonable to think there may be seaparate spaces for men and women as is done in Korean and other Asian traditions In any case we offered no pushback on the bathing suit policy -- but in that brief exchange the greeter managed to be exceptionally rude and condescending in her few responses To be clear the staff downstairs seemd appropriate and friendly however our brief contact with the greeter led me to leave which is something I have never had to do in all of the spas I ve visited The good news is in relaying my experience to friends later that evening they shared a recommendation for a genuine Hammam in Copenhagen called Samadhi Spa which does separate by gender I have not visited them yet but it was recommended as an authentic Hammam like the ones I ve visited in Paris with excellent customer service including food tea and champagne offered with your services with a smile They are who I will visit on my next trip to Copenhagen
Tina Fabrin Busch Stephansen
6741 reviews
N/A
7 months ago
Disappointed
Nice surroundings and atmosphere However I was so disappointed with the treatment - I had booked a Temple Massage for me and my friend The foot treatment was poor but the massage was almost not there I don t know My friend got a good massage but the therapist was also well trained and had a background from some kind of body therapy - I in the other hand couldn t even feel the massage Why ask the clients to fill out a form with instructions if they are not being followed Well I think I have given N imat lots of changes - and every time I end up disappointed so this was my last visit Luckily there are lots of similar places to get good massage today Too much money spend on a poor massage
Lisa
6741 reviews
N/A
7 months ago
Disappointing
The ambiance is very cozy with beautiful decoration and details It was a birthday gift and we were having massage at 17 and wanted to spend an hour in the spa prior to the treatment The spa area used to be included in the treatments but we were informed it was changed There is no information about this change on the website We were told that it s now called rituals and we could chose between 5 rituals all of them quite expensive We decided to take saunagus and hamman as extras but they were not available due to the time of the day Also this information is not mentioned anywhere when making the appointment We then went to the backyard where we could have something to drink and wait for our massages The backyard and hotel in general is very cozy We were picked up by the therapists at 17 and it was around 17 15 before we were undressed and ready for the massage The massage finished at 17 45So the 50 minutes massage we booked took 30 minutes After the massage everything was very rushed because they were closing at 18 and we had to get dressed without privacy because they had to clean the room Not even a glass of water was offeredI m sorry to have given a gift to my friend as a birthday present that did not turn out what I expected
Katrine Pondal
6741 reviews
N/A
7 months ago
I have used Ni mat spa as a go-to spa
I have used Ni mat spa as a go-to spa This has now stopped due to that the maintenance of the place is poor I have for the past 3 times there seen mould in the dressing rooms It just has prevented me to continue at the spa The reception has improved and I always feel extremely welcome The massage therapists are for the most part professional and very kind Thank you for your reply to my review the mold is in the showers and it should be visible for you to see
Laura
6741 reviews
N/A
7 months ago
Very simple spa
If only I would have to review massage I would give it 5 stars since massage was a proper good massage - and she knew what she was doing however whole experience was not that great besides amazing and friendly staff The spa zone is very simple two saunas and jacuzi The steam sauna does not have any water installed so basically all the people are sitting on the same wet rocks without an opportunity to wash them or on their towels While saunas were hot and good it was a bit boring to wait for the treatment in such a small location Massage room was very simple did not give an impression of relaxing atmosphere Instead of pouring warm oil on the body - the oil was constantly pumped out of the bottle There were not heating lamps and massage bed was not heated either During massage bowls were washed and cleaned up In my opinion it would be smarter to sit quietly and let the customer relax - and do all the practical staff afterwords Probably they book massages very tightly together or that was an impression I did not get an opportunity to choose the oil prior massage and when I came to massage - I had to pick one up from a list not sure if some one can relate to smell on the list There is only one lady in reception - she is just too busy to manage all Besides that - they have changed my massager without informing me which was fast fixed when I asked them about it In my opinion it is obvious to inform a customer - if you change his appointment I have tried many great Spas and this one unfortunately has a way to go
Diana
6741 reviews
N/A
7 months ago
My go to place to have mommy time out
I have been in Ni mat City once and had a great experience The staff is very friendly and helpful to go through my first spa experience I also had a gift certificate valid for 1 year but was unable to use it on time due to my injuries They kindly extended the period for a few months extra so I could get my spa experience once I recover The price for value is great I d recommend
Galina L
6741 reviews
N/A
7 months ago
Excellent experience at Ni mat Spa
My go to place to have mommy time out Always professional great spa and massages also for pregnant Highly recommended I have bought alot of goftcards for birthsdays and other celebrations as well
Karen Holmenlund
6741 reviews
N/A
7 months ago
Fantastic atmosphere and massage
Excellent experience at Ni mat Spa Clarion I love this SPA it s my favorite SPA in Copenhagen They have highly skilled masseuse and with my back issues I walk out as good as new every time after my 1 h massage I love the atmosphere their salt water pool is so nice to swim in I m relaxed and refreshed after every visit Thank you to Ni mat Spa Clarion colleagues
Diana
6741 reviews
N/A
7 months ago
Favorite Spa
Favorite Spa high service level and always satisfied
Sevim Tlnfoerby
6741 reviews
N/A
7 months ago
Nimat spa it is a super nice spa and
Nimat spa it is a super nice spa and atmospher is iso cozy I likeked vey much Olso personnel are very sweet Spa and hammam it is very nice experience relaxing massage hammam and hamam it is so great I love it I think it should be tried and strongly recommended