Noblehomes Reviews

On a seperate issue

On a seperate issue a pole was cut outside our house it held flags or something but the hollow hole wasn t sealed it s on my driveway and my son put his hand in the hole he s now cut himself nothing major very minor cut however that s not the point I ve emailed the company and waiting a response review subject to change based on response i MAY be wrong in terms of who actually cut the pole edit to original review i was right noble homes did it but not once have they apologised for what happened typical if the company really to elaborate more on other issues mound of soil in garden should have been decking as promised by sales rep worktop out of sync with kitchen they came to fix this once and made it worse i told them what needed doing to rectify issue but they ignored me shower knob fell off and fixed again made worse soil in back garden is only a few inch deep rest is crap left over from building ie bricks mortor glass wires I even found a street sign crack in all ceiling corners that they said they d come back and do after a couple of month once house settled guess what they didn t there s a theme here cement stuck to back of house walls wheres it s splattered and not cleaned exterior grouting incomplete and shoddy couple of bricks on drive came loose within weeks quality of front door is terrible bowed from day one and already struggling to lock on a night only moved in just over a year ago couple of kitchen cabinets not fit correctly cooker hood door grates and makes a noise when opened and closed told me this is normal I ve worked in kitchen for 9 years this is far from normal cupboards either side of oven get unnaturally hot when ovens on middle bathroom bath panel is cheap edged MDF cracked and swollen can t simply change it because it s just panels chopped down and siliconed in The bath itself creaks and pops really loud and silicone is coming away around bath edge been told by a plumber both of these are happening because the bath hasn t been secured properly inderneath laminate in same bathroom been cut incorrectly you can see the floor underneath on part of it The sales rep lied about the back garden released personal information to us about our new neighbours gave incorrect financial advise found out later that is a massive no no They shouldn t even give an opinion she told us how she didn t get along with the site manager at the last site I can see why extremely unprofessional

Terrible internal communication and after sales

Credit where credit is due - Noble do build lovely homes but their customer service once you re in the house is absolutely appalling Please see attached images for reference When choosing the extras for our home we decided not to have our rear garden turfed mainly due to the fee Noble wanted to carry this work out we were quoted over 600 and we knew we could do it afterwards for cheaper and to our taste Upon moving into the house we were greeted by a garden full of weeds first image which we didn t expect but wasn t too bothered about it due to landscaping the garden in the near future So a few weeks pass and I decide to tackle the weeds in preparation for the landscaping After spending hours getting rid of the weeds I am greeted with a big pile of cement which has been disposed of at some point during the building I presume second third image I expected the weeds but I did not expect to be removed concrete from the centre of my garden When moving closer to the house I noticed a large amount of cigarette ends and on one occasion I removed 44 ends out of a 10ft x 10ft patch of weeds see fourth image I m guessing it will have been the site workers who have disposed of these which I have no problem with but they should be cleared before we moved in When we asked the sales rep about she said there was a possibility it could have been our neighbours and not necessarily the site worker However at this point we didn t have neighbours Once all the weeds were clear it was evident that the garden was not level see fifth image I had raised concerns with Noble before this about the garden but they did not seem interested We had two separate companies out to quote us for levelling the garden - both said that the garden could never be perfectly level which when buying I new build property you should be able to expect to do this I raised my concerns with Noble again who advise that they would provide some more top soil for the property I advised that this would not remedy the issue and asked if they would pay for the gardening levelled 300 which we had been quoted Noble advised that they would not do this nor would they level it themselves and that the only thing they would do is provide top soil - again I advised them that this would not remedy the issue if not only make it worse as it would cause part of the fence to be covered and in turn cause it to rot over time So I then asked if it could be reconsidered to pay for it levelling and expressed that although it would not be perfect we would be happy with the result if they were to pay We was then told that the have exhausted all possible avenues as it had gone to the owner of the company and that there was nothing else they could do other than offer top soil It seems that it is the usual case of once they have your money they could not care about you and your experience with them If you want a house that looks like it has won Hiroshima s Garden of The Year 1945 then look no further - unless you want to pay 600 for turf We also had a terrible experience not only due to this but down to lack of internal communication the day before our handover date which resulted in myself visiting Noble s office to ensure that the work was carried out in a timely manner So in conclusion if you re looking to move in on the date you was assured you d move in without almost having aneurysm ensuring that this happens as well as having a garden which is classed as acceptable I would advise using someone else other than Noble Regards Jake

Avoid at all costs I wish we had seen the reviews before we purchased

Soon as they had our money they ignored us They have left tons of snagging when we tried to resolve they told us to get a solicitor Another buyer who is quite elderly was told the same and then the following day they would be getting a restraining order on her 60 year old didnt understand what she had done We ve been intimidated and had several sarcastic emails from staff especially the owner He is atrocious I do not recommend buying from them They are absolutely horrendous and the owner is more than happy to let you suffer once you ve paid Left us with rubble and uneven garden when told it would be level doors are warped and not secure The forgot to put the alarm sensors in I will ensure no one I know purchased from this disgraceful company

Not very Noble

I have now had a response from Noble Homes stating that they are no longer the freeholder and therefore not responsible for maintenance Whilst that may be the case I am checking with Moreland Estates I find it disappointing in the extreme that it took a posting on Trustpilot to elicit a response and a poor reflection on their aftercare and concern for the customers who bought their properties in good faith Would it have taken a lot for Chris Noble to have responded to me over two weeks ago given the seriousness of my complaint The following email was sent to Chris Noble MD The CEO of the Facilities Management Company and the The Head of Environmental Health Sheffield on the 20th July We have yet to receive the courtesy of an answer from Mr Noble This will be taken down when I consider Noble Homes have done the right thing and acknowledged that they have a responsibility for ensuring their legacy is upheld and not ignored or fobbed off on someone to whom they sold the freehold to Dear Mr NobleFive years ago my Mother purchased with cash a one bedroomed apartment from you which was to be her forever home after the stressful and emotional decision to leave her previous home of over 40 years the one she shared with my late Father My brother and I encouraged her to move home to the safe gated community outlined in your glossy promotional brochure and the reassurances provided at the time by your sales manager Now 81 my mother finds herself living under an inordinate amount of stress due to the physical and social deterioration of Cuthbert Cooper Place Her family is now very concerned for her health safety and well-being Looking now at the vision outlined in your promotional brochure for Cuthbert Cooper Place I would find the contents laughable if the current situation wasn t so serious I would go so far as to say it has turned out to be a breach of The Trade Descriptions Act The passage-ways and communal areas are litter-strewn and filthy The communal bins are not being emptied regularly and are often piled with old mattresses and other household waste The lift in my mother s block has not worked for months leaving an infirm resident on the top floor having to risk using the stairs The Facilities Management do not answer calls from residents Children who are clearly unsuited to this kind of community and type of property are running feral around the car park often late into the night Noise levels are unbearable and damage is being caused To make matters worse the children are often rude and disrespectful to residents The entrance gates have been broken for some time just recently repaired resulting in cars from non-residents being parked there with the attendant safety and security risk of unauthorised access to what was portrayed as a private gated community Social unrest requiring Police intervention is becoming commonplace For example an argument between residents recently broke out which went on for some time A number of people congregated and damage was caused to a property Last night a masked gang came into the community and smashed all the windows of an apartment which is indicative of a drug related vendetta Police later visited residents and letters have been sent with contact details to report any further incidents These circumstances are largely the result of your outsourcing policy with regard to Lettings and Facilities Management Good people have left the community to be replaced by some with questionable backgrounds and lifestyles presumably in order to fill the rental void Your Facilities Management Company based in London is presumably paid quite a monthly fee yet remain negligent in their contractual duty to maintain and keep safe Cuthbert Cooper Place It has proven almost impossible to contact anyone at the Facilities Management who is empowered to take action to address and rectify complaints In short I would contend that you have created a ghetto type situation here and I challenge you to make a site visit with me and take a moral view of this deplorable situation and assess whether its aligns with your Corporate Social Responsibility values I look forward to receiving a prompt and meaningful response prior to considering what should be our next course of actionYours faithfullySue Bowers

Shocking company don t care about customers

House itself is alright Poor tiling paintwork shocking shower not fitted properly leak from downstairs toilet spotlights in kitchen not put in properly carpet not fitted down Most of these issues have been rectified apart from paintwork and shower oh and our tiles aren t sealed anywhere in the bathroom to the floor However there customer service is ridiculously bad They tell you what they think you want to hear rather than the truth Our house should have been ready in December but ended up moving in in July After they had said It will definitely be March then May then June They talk garbage Also said if we paid for a double drive it wouldn t be a double and would only fit one car hence why we said no To then find out a week before we were due to move in that it would have been a full double drive however we were missold and miscommunicated with Noble do not care They wanted us to pay the initial price they had quoted for the double drive plus the price for excavation even though it was an error on there part They are a joke of company

YOU WILL NOT GET WHAT YOU ARE SOLD

Do NOT consider buy a property from this company we reserved a property based on the sale literature CGI images they had provided us with we raised numerous queries with them prior to this and upon finally receiving a reply after numerous chasers we went ahead and reserved to buy this property After making a few visits to the building site of what should have been our new house this was not as planned brickwork had changed the footings of the house have been built at least 3ft from pavement level to which we have not been informed of when confronted we were told not to worry the house will be flat to the pavement it s just how it may look whilst it s being built we raised this a few days later and after going back and forth and having to speak to the actual builder on-site regarding it they confirmed what we could see That the house will be that high from the ground that a slope would be built out front and would need to run all along side of the house in order for this to look gradual and not steep that the garden will not be flat that a fence has been planned to go around instead of a wall as per photos that when stood in the garden although it s a 6 ft fence at the pavement side in the garden it will only seem 2 3ft and we would be able to see in our garden and over the fence but to them that was ok because people looking from the pavement wouldn t be able to That there will be a telegraph pole in the actual garden even though before reservation they confirmed this is on the outside of the boundary so wouldn t be in the garden The photos of the house showed a kitchen island but the builder said this hasn t been planned for so won t be going in We were advised of a build date of Jan- March and then were told Dec then when they spoke to our Mortgage Company they said that it might even be after March We raised all of these issues with Noble and had to chase these up numerous times before we finally had a call and seemed to have come to a sort of settlement with regards to how things will be even though all of these was not what we was sold on Whilst this was ongoing they have changed the photos on the website which we noticed and raised with them and because we have queried that they have changed these behind our backs Mr Noble has since been in touch to advise that because we have got off on the wrong foot that he is now not willing to sell us the house and has cancelled our purchase Since the reserving of the property the remaining houses had gone up in price by 10k- 20k however they had to honour the lower price guessing now they ve dropped us they can put this up a lot higher now The service has been absolutely shocking and Noble should not be able to carry on as they are I just hope this review helps future buyers into not even bothering with this company We are now left with nowhere to live having sold ours on the basis of a Dec complete date and now have to live with family until we can find something else We have asked Noble for their complaints procedure and how we can take this further with no reply from them and we are currently on our 3rd chaser What a lovely Christmas this is going to be for us

AVOID THIS COMPANY

9th February 2021 - With response to your reply The only customers that moved in before Christmas were the ones that had been waiting for completion from July onwards when at that time we were assured our plot would be started next in that line of properties this didn t happen and your company were aware at all times we could have signed up at any point being in such a good position but could not get a legal completion date from yourselves Yet more stretching of the truth as we were told in January by the site manager that the reason ours wouldn t complete until May is there was a problem with the utility connections but yet your legal team said it was due to COVID but that didn t stop the rest of the site going up - only plot 13 - 16 Don t put the onus back on customers - this is just another unhelpful and unprofessional show of bad customer servicesAVOID THIS COMPANY DON T BELIEVE ANYTHING THEY TELL YOU NO COMMON DECENCY NO CUSTOMER RELATIONS ABSOLUTELY AVOID AT ALL COSTS - as any cost will be yours not theirsAs with other reviewees nothing is as it seems they don t actually tell you lies - they don t tell you anythingWe had been a customer from Feb 2020 hoping to move into our new home possibly mid summer but no definite dates which was fine as our purchasers were cash buyers and didn t need to sell so none of us were in a chain as we also were cash buyers At the first lockdown work did cease altogether - this was throughout the country so we were fine to just sit back and wait No correspondence from Noble Homes informing of anything but fair enough no one was at work so not at problem After the country opened up and we had been to the site and things were progressing slowly after contacting the sales team ourselves we were informed things may take a little longer and may now be October not a problem due to COVID this was expected from then on the completion date went from Sept - Oct to maybe Dec - Jan but in July we got instructions from the sales team out of the blue saying go to legal for exchange of contracts at the end of August to move in on completion in October We were overjoyed so were our buyers who then put their home on the market and we all made our plans to move in as instructed in October which came and went with no correspondence whatsoever from Noble Homes We were visiting the site weekly to check progress at that point and our plot was still a lump of concrete in the ground Several conversations from mid Oct to November not instigated by Nobles I had to contact them being told not to worry there wasn t any problems we would be in for Christmas Obviously not as not hearing anything then until i emailed on the 27th Dec asking for someone to contact me with any information as to what was happening To be told on the 8th January a year after we had originally began our journey with Noble Homes that it was now going to be May We have terminated our reservation with them and would advise anyone to avoid like the plague We and our buyers have endured significant financial implications because of their total lack of empathy communication or understanding and have had no acknowledgement of their total incompetence Don t make the same mistake as us even their legal team aren t open and honest which spoke volumes and assisted us in our final decision PLEASE BEWARE

Worst company I ve ever dealt with

Worst company I ve ever dealt with spent 280 000 and when they ve got your money your just a number Aftercare service is shocking Quality of build is shocking and they also do not comply with the deeds of covenant Keep away

Useless management

Bought a property from Noble homes which ended up been 4 months delayed On the 2nd day of living there I discovered a leak from the bathroom which was leaking through to the garage The site manager then lied to me 3 times about people turning up to fix it Instead of them turning up I had to go find tradesmen on the site myself On the 3rd occasion he had no idea it was agreed plumbers were to fix it that day then tried to sell me a story about some big industrial accident before then trying to change the subject to how he could smell burnt potatoes In the end the plumbers still havnt been and Iam stuck with a bathroom I dare not use This has been on-going for a week now and Noble Homes show no sign of taking this seriously or rectifying the issue