Nokwol Reviews

DO NOT ORDER FROM NOKWOL

DO NOT ORDER FROM NOKWOLI ordered a pair of chunky trainers on the 14th of April and they came the next day Brilliant I thought they were unfortunately slightly too small and I needed to size up half a size so I searched their website and found they had a simple and quick exchange policy however it has been anything but They do not provide a returns label to you just have to repackage and pay for your return yourself you must then email them a tracking number and then they ask you to check back with them in a few days to make sure they got it They then pretend to not have received it so I was forced to send them evidence of proof of delivery and have been contacting them ever since with no contact back from them They have not refunded and have not sent me the exchange and have stopped replying Terrible customer service and will soon be making a claim Do not waste your time

Awful quality

Awful quality Same customer service experience My shoes was broken in two months the faux leather has cheap quality there also was many defects

Don t bother with this terrible shop

Don t bother with this terrible shop The sizing is completely wrong - they claim to adhere to EU sizes but the centimetres don t match to any of my other EU sized shoes When I asked about this their customer service gave me a completely different sizing chart to their website then the next person I spoke to said to disregard it I ordered what I thought was best - EU39 25 8cm as my normal shoes are 25 5cm EU40 but their shoes were definitely NOT the correct CM AND their refund policy is strict 14 days only EXCEPT no one replies to their email It honestly takes me 3 working days to get a one sentence response Absolute trash

Terrible company

Wish I d read the reviews before wasting my money I d give zero stars if I could Bought a pair of shoes off their website a week ago still haven t arrived even though it says 1-3 working days Didn t even get a confirmation email after purchase which should ve sent alarm bells ringing Their business practice is a disgrace and I don t know how this company hasn t been shut down yet Sent multiple emails asking what s going on and had no responses Their customer service is absolutely non existent Do not buy from this appalling company

Could not send me the right pair of

Could not send me the right pair of shoes I ordered Bullish in black 3x total and all three times they sent Manifest I contacted them about it and their customer service is non existent so I got my bank to do chargebacks It is insane This company should not exist

DO NOT BUY SHOES FROM THEM

DO NOT BUY SHOES FROM THEM It s a SCAM They charge money and I never received any Snickers from them I asked them to give me my money back and I never received any money

Sizing is not correct terrible customer service

Sizing is not correct I ordered a pair of sneakers they fitted really small so I ve been trying to make a return but the won t answer my emails now I m afraid of sending them back and loosing my money very bad customer service

Shoes were faulty and broke down after

Shoes were faulty and broke down after using a couple of times to walk around Contacted costumer service and it was absolutely terrible asked me for many picture which I sent and proved all of their points and ultimately asked for me to cut off the shoes tongue completely destroy them and send them a picture in order for them to send me a new pair People need to know how bad this brand is and of course didn t cooperate with this absurd request when there are people in the world that don t even have shoes to begin with Lost my money already so please trust me and don t lose yours They were good looking shoes too bad