


Based on authentic user experiences
Nic
6727 reviews
N/A
10 months ago
Ordered over 3 weeks ago
Ordered over 3 weeks ago still nothing arrived Emailed three times first 2 emails they replied but seemed to be an automated response and 3rd email no reply at all Please don t waste your money
Nichole Bugeja
6727 reviews
N/A
10 months ago
Don t walk RUN
Don t walk RUN from this company They are 100 a scam I have been going back and forth with Kayla for three weeks now First tried to cancel the order before it shipped and was told it was too late but not to worry because I could request a refund once I receive the items Well I don t have to say how that is going The product specifically states 30-day money back guarantee full refund no questions asked It even states they will provide a shipping label to send it back Not at all the case Like other reviewers they offered me a 15 refund I declined Then they offered me a 40 refund Declined again When I made it crystal clear I wanted the return policy stated on their website honored they told me they recently updated their return policy and I would have to pay to mail it back to CHINA Meanwhile the website still shows the same exact return policy that was in effect when the order was placed STAY AWAY Edited to reply to their response there is no confusion Your return policy is clear as day and your company simply will not honor it I went back and forth for several days and now stopped getting responses if you want to make it right simply give me my refund If you want the product back I m more than happy to send it back with the return label your return policy states it will give me I am not paying to ship it to China I stand by my review
Jordana Hartwell
6727 reviews
N/A
10 months ago
Received mine late nothing like the picture advertised
Received mine late as they delivered to number 11 instead of number 41 my address Payed for fully tracked and insured shipping tracked from what seemed like the other side of the world only then being unable to tell me where it was delivered Arrived nothing like the picture advertised thin peice of metal tube with the chain put through it again nothing like the picture One of the two is full of scratches I am waiting for the 30days to be up to request a refund looking at recent reviews I guess I need some good luck to get my refund DONT WASTE YOUR TIME AND MONEY
billsfanfam
6727 reviews
N/A
10 months ago
Does not do a thing for me
Does not do a thing for me Waste of 40 I could make something like this myself No satisfaction using it and I would return them but I don t have original packing
Jane
6727 reviews
N/A
10 months ago
Absolute rip off
Absolute rip off Praying on those desperate to quit smoking by selling what are basically metal straws which do not mimic the sensation of smoking at all They refused to cancel before it was shipped and then offered me 15 refund instead of the full price and said I had to pay for the return myself Disgusting
Mustafa
6727 reviews
N/A
10 months ago
Ordered 2 at noluva co I was charged
Ordered 2 at noluva co I was charged Never received a confirmation or any receipt
Julie
6727 reviews
N/A
10 months ago
Ordered this product didn t receive
Ordered this product didn t receive have sent numerous emails only to get the same reply we will get someone to look into this still nothing I would definitely not recommend this company as they are not what they make out to be
CMNF
6727 reviews
N/A
10 months ago
Zero Stars Stay away from this company
I certainly wish I d read the reviews before buying through Noluva The product eventually arrived but was overdue and had to be chased Noluva advertise across numerous social media platforms that a how to quit smoking in 14 days e-book would be provided with your order This was the reason that I chose them over one of their many competitors however the links that were sent to me didn t work Since raising this with them nearly a month ago they have been far from helpful and I still don t have a copy of the e-book From reading the other reviews the cynic in me feels that this e-book doesn t even exist as after 6 emails to Noluva of which only 4 have been responded to and yes before you come back to me Noluva - I have checked my spam they still have not been able to share this Sadly I am now also past the period of being able to get a refund Reading their responses to the reviews below shows what kind of a company they are They accuse honest customers who have received a poor service like I have of being saboteurs from one of their competitors I expect that I will get accused of the same despite emailing Noluva s support team copying the shop noluva email address several times to no avail If I could give zero stars I would have as my cravings need to smoke have increased by dealing with Noluva
Anish Shah
6727 reviews
N/A
10 months ago
Further to my previous review
Further to my previous review they always respond by saying you must have bought it from a scam site I have a reply from the official site so how is it that the official site replies to a scam purchase Have photos to prove it was Noluva I made the purchase from Stay away from these guys cause they ARE the scam site Noluva process my refund as you advertise
CMNF
6727 reviews
N/A
10 months ago
FAKE Positive Reviews Update on my review below
Update on my review below Having received seen Noluva s prompt response to my review I was optimistic that I would finally get a copy of the e-book As per their message I contacted Noluva with all of my details including order number within just over an hour of them posting their comment to my review - I did this both via email and also directly via their website Safe to say that I have heard nothing back so I am giving up any hope of ever receiving this so called e-book I have also re-read all of the reviews and noticed something quite interesting All of the positive reviews 5 and 3 of which dropped within an hour of each other on 2nd 3rd Dec 24 follow the same structure They have all come from 1st time reviewers on Trustpilot they are all overly gushing and all of these reviewers have automatically been invited to provide feedback by Noluva directly Feeling a little put out by the fact that I was not invited by Noluva to provide feedback I checked every correspondence that they have sent me Not once has there ever been a link or invite to review them there is also nothing on their website which would direct you to leave a review here Could the company which accuses actual customers of posting fake reviews be the ones doing just that hmmm one does have to wonder