Nordea Reviews

Customer service at Nordea no Fiction of fact

STAY AWAY FROM THIS BANK WORST OF THE WORST ALMOST 2 MONTHS WITHOUT BRIK CODE ONE MONTH WITHOUT BANK CARD I DIDN T GET PAID 2 MONTHS BECAUSE OF THEM AND STILL DOESN T WORK PEOPLE BRAIN DEAD I SEEN STUPID PEOPLE IN MY LIFE TIME BUT THOSE FROM NORWAY ARE ON THE FIRST PLACE

Choose another bank

Well I live in Denmark but still am a customer in Nordea no from I lived in Norway I tried to call their postulated customer support to have a problem solved That was impossible When the waiting time was said to be 38 minutes nothing happened after an hour When I tried to press 1 to make them call me back when it was my turn also nothing happened Because I have to have my problem solved I have now written them an oldfashhioned paper letter My plan C is to send them a Runic Stone if the letter doesn t work either Probably they are so undermanned that nobody will notice its arrival either Plan D will be to visit them personally and make a happening of it

been waiting on chat support for over 2

Stay away from this bank especially if looking for a housing loan Gave very poor advice and ended up costing me thousands more than I agreed to after only a couple of months Complained and was assured I would be reimbursed within 2 days A month later they wiggled their way out and never settled the matter Will be switching banks asap They also regularly shut down cards and accounts for entire weekends to carry out maintenance so you have to plan in advance how you will do without like some bank from the 1950s Never experienced anything like it with any other bank elsewhere

Pants on fire

been waiting on chat support for over 2 hours also they log you out if you are inactive for more than 5 mins worst customer service ever

Completely unacceptable customer

Head of Responsible Investment in Nordea gets caught seemingly lying in the media attempting to drag down another company then suddenly decides to go mute when he gets caught When this is a person with Head of Responsible in his Nordea role I am starting to question my status as a customer with the bank

They don t even deserve that one star

Completely unacceptable customer service 2 times I ve been to a branch office clearly meant for dozens of employees to find a locked door and only 1 agent working Appointments are a minimum of a week out to do virtually anything I won t be using this account I d rather keep cash in a mattress

Worst bank ever

They don t even deserve that one star Their customer service phone number give you a a time like you call will be answered in 5 mins and you might if you re lucky someone might answer the phone 80 minutes later Way more than an hour They have been told about this many times and it s like they don t give a damn And it s regarding money that they are holding on to for no reason - gaining my interest and if they do this to a couple of thousand customers a day it adds up to them just making more money This is terrible service cant even call it service If this i what they think is good then they don t deserve the customers I ve come back to edit this review just to tell you I m still holding at 92 minutes - unreal

Worst bank ever

Worst customer service ever Nothing can be solved online or via mobile app or direct email and you need to contact them via phone for everything Their lines are never answered and you can expect to wait at least 2 hours on the phone with no option to be called back even when your call just ends Also they offer their own Nordea ID which is not really anything secure or even trusted by them because to even sign documents with them you need Bank ID So if you need Bank ID do not bother banking with them as they are useless and your life will be hell without Bank ID Seriously the worst banking experience I have ever had