Nordmanndirect Reviews

Scam

Scam phoned up about delivery time and emailed and no response and no tree

Scam Christmas tree company

Scam Christmas tree companyAgain same as other user reviews Ordered a tree for delivery on 11 December for Dec 16 delivery On day of delivery I received an SMS text regarding delivery update Originally my delivery was slated for 6 30- 8 00 P M I waited the entire evening The circuit tracker via sms kept getting pushed back on the time I called and called and left messages and emails No response its 18 December and still no tree no response and answer on the call Voicemail on number provided was full Unless I hear tonight I am contacting my bank to report fraudulent charges and will order another tree from another company f they have any A disgrace and waste of time Nordmanndirect warrant no stars Do NOT order from this company

Biggest scam ever

Biggest scam ever Paid 68 for a Christmas tree No correspondence no messages nothing Tried emailing several times Had to order a tree from somewhere else and now waiting for my bank to deal with my claim to have my money back It s fraud

Rewriting my review Nordmann as it was deleted

Rewriting my review as TrustPilot removed it claiming my authenticity as a user could not be verified I paid for the tree end of November 2023 and expected delivery date for 8 December It was a no-show non-delivery of goods and clearly intentionally deceptive Tried to reach company but voicemail was full I then brought this to my bank s attention Claimed for fraud and was reimbursed as it was non-delivery of goods This company has now tried to entice others by sending an email to me and probably others it scammed regarding locking down next year s orders by offering 50 off Do NOT buy

SCAM DON T USE THE NORDMANN

SCAM DO NOT USE THIS COMPANY Tree arrived 5 days later than the expected delivery date I wasted my days working from home waiting for the tree to arrive as everyday I was told I could expect it the following day Living in Newham I couldn t afford for them to leave a 68 tree on the street outside my flat Dans voicemail was constantly full which can only mean I wasn t the only one chasing my tree and not getting answers When I did get through the staff were rude incompetent and ignorant The one woman basically put the phone down on me I have sent various emails and texts over the past few weeks with my complaint and I am yet to receive a reply I m not entirely sure how they think you run a company but it s certainly not like this

Arrived late missed pickup

Arrived late they have no plan to honor pickup for disposal It appears to be a single person using third party services for everything Had my bank reverse the payment

Shocking customer service

Shocking customer service paid for tree in November for delivery 8th Dec When tree was late tried to contact by phone and e-mail but impossible tree eventually turned up 9pm on 9th Tree was shorter than the one advertised and also damaged Complained to Dan who assured me of an immediate part refund Have called left voicemails sent e-mails and several text messages but more than 4 weeks later still no refund

No wooden blocks and would not stand straight

We ordered two trees They arrived as scheduled but with no pre-delivery notice The trees were delivered without the wood block stand and we could not get these trees to stand straight We have ordered Christmas trees online for a number of years and have drilled holes in the base ourselves with no difficulty but these trees were impossible If the base had been supplied then this problem should not have arisen These trees were the worst that we have ever had and were unusable We went to our local garden centre and bought another two trees to replace the trees which were suppled We have demanded a refund but have had no response

Scam No delivery No refund

Like others I had a shockingly bad experience with Nordmann My tree was never delivered I was assured of a refund by both Lauren and Dan I chased via email and text messages many times over 6 weeks and still nothing Left trying to recover the money from my credit card company A total scam company