Northcarrentals Reviews

Appalling

Appalling From the moment we arrived at the airport waiting for the apparent shuttle which eventually arrived after calling and it was actually a private vehicle with them man who ran the hire office We had printed the vouchers as requested online to find we still had to complete a lengthy form filling process where upon we were then asked to pay 2 500 nzd as a security deposit and we were told it would just be a hold on our card Rather than this being a hold on my credit card it was debited from my account This was not mentioned online PRIOR to booking and it is shocking as major hire car companies do not charge anywhere near that amount The fact they debited the money from my account rather than as a hold could have had dire consequences on my personal financial planning for my trip The 2 500 is noted in the documentation they send you by email AFTER you have booked and it is hidden in the booking docs The vehicle we had hired was a Nissan note or equivalent low and behold the hiring manager appeared with a beat up prius when we pointed out that this was a sedan not a small economy hatchback he then appeared with a Toyota aqua This car was dirty and dented Key takeaway is always check for reviews Do not book with this company The saving is not worth the shoddy customer service stress and anxiety Never again

Avoid

We were picked up from the airport and taken to the untidy and dirty office to someone who struggled to find the correct car key We then had 2500 put a deposit on our credit that we did not expect The car was old and scratched and had no USB connectivity it rattled when we drove it away we drove back and cut our losses by cancelling The whole outfit is unprofessional and felt off Pay the extra and go with one of the bigger car hire companies We will research hire cars in future

Shocking scammers

Shocking scammers Avoid this company We need them removed from NZ Booked and cancelled within timeframe I even asked if they would give me a credit instead of refund me and they said they would do that but no credit note arrived no replies to my emails Just take my money and ignore me And now NorthCar Rentals reply saying I have rented with them multiple times when I have not Also false claims about cancelling late I have the emails and I can do the maths North Car Rentals I read your terms and conditions and I met them but you will still not give me my refund or a credit and you will not even reply to my emails I will take this to the commerce commission next as there are loads of great rental operators in NZ and we do not need you

Complete scammer

Complete scammer The car we booked did not exist when we arrived Then they tried to rent us another car for a totally different price No go

Avoid

It isn t a scam in my experience however I ordered a Toyota prius and I got a Toyota Prius that was very old had dents over the whole car was obviously imported from Japan and didn t have anything in English and worst of all the tires were completely balled down to the point that the wires of the wheel were exposed The tire that was completely balled went flat after a week and tried to organise to get it fixed however owners didn t help to get it fixed Bit dodgy

They gave us a different car than we ordered

They gave us a different car we ordered a Toyota prius and they gave us a Toyota aqua instead and they charged us for the larger car and then offered not to compensate since they gave us a smaller one Disgusting service don t rent from them Beware also they have hidden fees and deposit of 2500

Last minute cancellation left us High and dry

We d booked via Discovery cars for 10 days car hire in North Island New Zealand but the day before we were due to collect the car we got an email telling us they had no cars for us Despite having g booked this 10 weeks earlier Left us high and dry

fraudulent company

North Car Rental is an absolutely fraudulent company I booked and fully paid for a car months in advance but when I arrived slightly late they refused to provide the vehicle citing false cancellation policies They also lied claiming I hadn t paid and that I arrived two hours late both of which I can prove are untrue They refused to offer any solution refund my payment or provide the contractual terms This is a clear case of fraud Avoid this company at all costs