


Based on authentic user experiences
S Roma
6732 reviews
N/A
5 months ago
Northern Power s Customer Service is Not World Class
Northern Power installs solar panels and after signing a contract in August to install them I found out I had some critical structural repairs to do to my home before proceeding I wrote to Northern Power and asked to cancel the contract within two days of signing it which was well within the 10 day grace period to cancel with no penalty While the contract with Northern Power was for the solar panels and installation the loan to pay for the project was provided by Financeit It s been over three months since I asked to cancel and I m still being billed by Financeit for services I never received In Sept I contacted Northern Power asking why I d received an email from Financeit saying my first installment was due and was assured the cancelation had been sent for processing but I kept getting notices that I owed money Since October Northern Power has stopped responding to my emails and calls asking them to straighten this out Financeit is the only one who has taken my calls but they keep giving me the run around In Sept the man I spoke to told me there was a note on my file to cancel it and when I called another time I was told they haven t received the cancelation notice from Northern Power and can do nothing until that s received I don t understand why these two companies can t be bothered to pick up the phone and talk to each other to expedite the cancellation They keep finger pointing at each other and doing absolutely nothing My credit rating is in jeopardy and my requests to Northen Power to ensure Financeit has everything they require to process the cancelation are going unanswered Neither of them cares On their website Northern Power claims to be dedicated to providing world class service but the service I ve received is sub par They are in breech of contract to bill me for a service I never received and have caused more work for everyone by ignoring my request to resolve this issue If a company can t do something as simple as process a cancelation and completely disregards a client s request for help it clearly shows they do not care about their customers at all They would rather ignore you and leave it to the client to fight to get it resolved If I do decide to proceed with getting solar panels installed in the future I won t be using them based on this experience
Camille Keating
6732 reviews
N/A
5 months ago
NO honesty integrity or care for customer service
This company does not care about the experience of their customers There is Zero Integrity or honesty and no accountability From day one of meeting the sales rep Jason Burke we had nothing but promises that were broken repeatedly Jason misrepresented himself as a partner when customer service later indicated his role was sales rep only He misrepresented what could be included in the finance it loan home improvement loans with the solar panel while smoothly and convincingly assuring us all was being handled In the end once the installation was completed Northern PWR did not care what promises were made by the Sales Rep We have been told that is now between us and the Rep Do not enter into a contract with this company If you are considering think again A company that knowingly allows their reps to lie to seal a deal and hide behind the customer not ensuring the promises are in the details of the contract is criminal in my opinion While that is for sure true to make sure everything is in the contract I trusted and believed what I was being told and had in writing in text messages I submitted text proof of said promises and the manager Serenity was cold and unphased and told me that the promises made were now between us and the sales rep Before you enter an agreement or sign any documents with this company make sure everything that is discussed is in the contract Doesn t matter if you have it in text or email Avoid Northern PWR at all costs previously known as Fluent Power
Nighat Jahan
6732 reviews
N/A
5 months ago
Northern Power proceed to phase 2 even though we asked them to cancel the conract the next day we sign in the project
Hey I saw a Facebook ad for solar panels in Alberta and filled out an online form to check my eligibility I received a call promptly and a sales representative visited the next day We signed a contract on February 6 2025 but sent a cancellation letter on February 7 2025 We called sales representative Tavia Dalrymple to inform her of the cancellation and also sent the cancellation letter via email and text message We forwarded this same letter to Northern Power Support and the Bodhi online project progress site I also sent the cancellation letter to Financiet They responded that the merchant could request to cancel the Line of Credit contract However I have not received any confirmation of cancellation from Northern Power Bodhi or Tavia Today February 10th I received a progress report from Bodhi stating that our project has moved to Phase 2 and has been approved by an engineer I messaged Bodhi to inform them that this should not have progressed as we had requested cancellation We are not obligated to pay for this I also messaged Financiet to inform them that the contract has not been canceled and that they should not approve the loan for this company There are reviews on Facebook and other websites stating that this company is fraudulent I am concerned about why they are allowed to advertise on Facebook and continue operating their website Why is Financiet approving their Line of Credit They should be banned online to prevent other Albertans from falling victim to their practices
Adebayo Ayorinde
6732 reviews
N/A
5 months ago
Northern power is Fraudulent and has a shitty customer service
Northern power is more like a organization who does not uphold their side of the agreement and i have been a victim recently Since December 20 2024 when they claimed their solar installation is complete The installation has not worked for one day I have reported them to the consumer protection agency here in alberta and pls we all should do same I will also take it futher by writing a petition to all relevant government agencies notify them about all these unprofessional ways of fleecing people of their hard earned money by northern power and will also seek redress in a court if need be I will not be scammed of my money
Bill
6732 reviews
N/A
5 months ago
Same story since November 2023
Company is completely unresponsive to requests Waited months to get all the work completed and have been waiting months to get the final paperwork to submit to Greener Homes We ll look into it and get back to you shortly is their normal response Gave 1 star because I couldn t give them any lower
Laura Kim
6732 reviews
N/A
5 months ago
Stay away
I signed up and have been paying since October 2024 now March 15 2025 but their work is still incomplete Communication is impossible they don t have a physical address and canceling the contract is not an option At this point my only choice is to take legal action This is so stressful
Derek Simenac
6732 reviews
N/A
5 months ago
They completely misrepresented the
They completely misrepresented the solar system they sold me It s been running for over a month and produces half of what is was designed to produce and when you try to contact them you are lucky to get short vague replies if they answer you at all I ve installed my own 10kw system in the past that drastically outperforms the more expensive and larger system t hat they installed I paid 62 000 for a system I could have installed for half the price
Glenn
6732 reviews
N/A
5 months ago
Got solar panels installed by this
Got solar panels installed by this company They knocked outer power right off the bat by drilling through our main line Then they finally fix that They busted a hole in our living room wall and cut holes in our ceiling in the basement Said they d be back in a couple days to fix it Over 3 weeks we leave messages They don t reply back and they make excuses why they don t come out and fix it Don t use this company if you can avoid them stay away their service is junk I got pictures all the damage
Debi
6732 reviews
N/A
5 months ago
Quick Timeline
This company has the fastest timeline for getting solar installed that I have seen Definitely would recommend them