Northernrailway Reviews

Pete our train conductor was very

Pete our train conductor was very helpful in telling us about the faster train into Leeds although we decided to stay on our original train because of his humour and friendliness

Excellent Service

On Friday 28 April 2023 my sister and I took the 17 01 train from Manchester Airport to Crewe During this journey there was a slight delay The guard Haj don t know how to spell her name explained the reason for the delay and a rough estimation of the time of arrival in Crewe As we were leaving the train before Crewe and had no other connections to make I didn t really take much notice of what was said although this information may well have been very useful to others on the journey When she came to check our tickets she asked if we heard her announcement and asked if the delay would impair our journey in any way When we explained that we would leave the train before Crewe she said that we must let her know if we needed help with our suitcases and that she would be happy to help When we reached our station she immediately stopped her ticket inspecting and took our suitcases and backpacks from us and placed them on the platform All this was done with good grace This level of service is not unusual on Northern Rail Before Covid 19 struck I travelled more frequently and I would say that on eight out of ten journeys the guard has had to impart information deal with confused difficult passengers or help in a physical way It s all too easy to complain about cancellations and delays but this is not the fault of the staff KEEP THE GUARD ON THE TRAIN

I went to Leeds with a return ticket

I went to Leeds with a return ticket I finished early and had an emergency to return home The guy at the desk in Leeds station wrote a note for me so I could get an earlier train

Really helpful conductor called Dan on

Really helpful conductor called Dan on the York to Brid train Although we didn t ask he found us a seat as he saw we had baggage and was polite and friendly

Train manager ticket checker

The young lady train manager ticket checker on the 15 33 Friday 16 08 Preston to Windermere always smiling cheerful and helpful a credit to the company

Staff were very helpful when they

Staff were very helpful when they noticed my white cane as I am registered blind They assisted myself and my carer getting me on and off trains and were pleasant to talk to

Northern are doing their best

Northern are doing their best to recover services to the level users expect There are always situations outside their control as with all service providers that perhaps encourage users to be more critical than they normally would be A points failure or a broken down train has serious consequences not just in the area in which it occurs possibly over a much wider radius because most train journeys intersect around large conurbations like Manchester Preston Warrington Lancaster Blackburn etc and trains cross one another s paths Its always best to get all the facts before putting finger to phone or tablet to make a review Negative comments encourage more negative comments if they are written without giving serious thought to their long term effect

Credit where credit is due

Credit where credit is due We went to Brid from Howden on Tuesday The train was on time both ways with friendly conductors but apart from that we left a bag on the train when we got off at Brid and didn t realise until well after it had set off back We went to the station when we realised and the bag was in the ticket office Top marks

On the 8 08 Preston to Manchester

On the 8 08 Preston to Manchester 24 08 Well done to Shannon I think her name was who helped a young man He was in some distress and her sympathetic caring and gentle manner clearly settled him She even went away and came back with his journey all written out and explained it to him It was so lovely to see staff taking proper care of customers in this way Well done