Northwestterritory Reviews

terrible customer service DON T SHOP

UPDATE reported to Trading Standards and they are setting file against company in case someone wants to contact them too and get Northwest in trouble also charge back set up with my bank as advised by legal advisor in TS wish i checked on reviews here before my purchase checked just on website my boots letting water in so i ve emailed CS despite me providing order details video showing fault and images beforehand been asked to provide picture of the shoes so they know which one to send as replacement fair enough sent that over and never heard back chased but emailed them yesterday saying i don t want replacement but refund as taking too long i m stuck with boots which i can t use as they leak and no replacement already ordered from different company will take this up to Trading Standards if i don t hear from them by end of this week as complete joke company is promoted as UK one but i don t think so maybe i m wrong but based on CS or it s lack and english used in the email nope

This company sent me a pair of

This company sent me a pair of returns second hand boots The packing box was put together incorrectly and the boots were creased where they had previously been tried on Even worse than that one of the eyelets for the laces was ripped out I sent them straight back and was issued a refund but this does not give me back the disappointment or the time I had to waste to walk to an Evrie parcel pickup point

Bought some boots

Bought some boots Too big although ordered my usual size Returned them for exchange to smaller size All nice and easy Nearly 2 weeks after my tracking number said they were delivered I still hadn t received a replacement pair I phoned and was called back Then had an argument about my royal mail tracking number me saying it was delivered and them saying they didn t have it and that they checked for returns everyday They said they couldn t guarantee deliveries returns as they use a 3rd party royal mail to do those things They were at pains to inform me what a great company they are and how polite their customer service is Polite is nice competent would be a nice add-on They said they d check and assuming I was correct send replacement boots to next day I got a call a few hours later and miraculously my return arrived in their warehouse that afternoon They did send replacements Unfortunately they were the wrong style so they re going back again I m on a mission now to get what I ordered so help me To be continued

Bought a pair or walking shoes in March

Bought a pair or walking shoes in March 2024 the sole has come away from the upper sent them numerous emails NOT ONE SINGLE RESPONSE they say buy British help the economy what s the point when they totally ignore you September 2024 not even seen a winter clive

Terrible customer service

I received 2 pairs of walking boots arrived by Royal Mail tracking quick 1 pair of the boots was marked on the front so wanted to return and get a replacement emailed 5 times never replied Returned them by Royal Mail tracking and had to pay to send back They have received them and never emailed to confirm or sent a replacement or refunded Shocking company with shocking customer service

They lie about free returns

As most of the other reviews have said boots arrived okay but if you want to have security that you can return items with ease - AVOID Non existent customer service They claim they offer free returns and if you email them they ll send a returns label but I ve sent two emails over a week now and a Facebook message and its radio silence I m returning the boots as they re too clumpy the kind of thing a burly man might wear on a building site to protect their feet not suitable for a smaller framed woman to walk in which isn t really shown explained on the site frustratingly and now due to them being so clumpy it ll cost a lot to return them due to their unnecessary weight of them

Wish I could put zero stars

Wish I could put zero stars Customer service is none existent Ordered over a week ago next day delivery still haven t received them Emailed numerous times over the course of the last few days no reply at all Shocking way to run a business I d avoid wish I did EDIT I have now received boots used for work I m a dog walker They are just as bad as the customer service extremely uncomfortable soak through even in wet grass Cheap crap

Customer service does not reply

My boots broke after wearing them for one hour Firstly there was a hole j in n the back and then one of the steel buckle holding the lace broken I reached out 3 weeks ago with no response I followed up once and tried their contact form on their website I have not had any communication I m going to have to call them and give them a hard time which is exactly what I didn t want to do Initially I was happy with an exchange but after the radio silence I just want a full refund Oh I took the boots on a trip to climb a volcano so obviously it wasn t great that they broke on the way to the airport

I ordered a pair of boots

I ordered a pair of boots was supposed to be delivered between 30 November and 3rd December looked at the order and it was cancelled on the 30 th November it was only the 27th Contacted customer service no response no reason for cancellation not sure if it s a scam Cancellation date then changed to the 28 November but still no contact from them Received no refund or explanation