


Norwich Car Hire great value Norwich Car Hire Norwich Car Rental
Based on authentic user experiences
John Behm
6737 reviews
N/A
7 months ago
Taking care to gouge the hirer for every penny but plausibly within the bounds of coldly polite legality
Avoid if you can t afford the penalties they apply unilaterally I have just had the hire of a small car from Norwich Car Hire I had not used them before but the reviews I read suggested that they might be alright to do business with The process of hiring the car was long-winded but bearable - I did get the sense that the agent I dealt with considered me hooked once in his sweltering close little office because he felt safe enough with me there to take too many telephone calls offering new business while I was there in person putting hard cash in their coffers never to be seen by me again The vehicle was apparently all they had available to serve my requirements this during the second week of July during record high temperatures and what they had available was Very dark grey and soaked up all the heat A minor quibble since the vehicle did what I wanted getting me about as part of my needs in that moment My active dissatisfaction began this morning the morning after returning the vehicle to Norwich Car Hire The agent I transacted with and I had agreed that I would return the car on Sunday a day when their yard is not open he was careful to give me thorough instructions on parking street-side adjacent to their locked yard s gates on a quiet little cul-de-sac assuring me that Norwich Car Hire and it s neighbours across the lane a taxi firm open 24 7 apparently have a good reciprocal arrangement of looking out for eachother I did as instructed in the company of my son deposited the keys in the secure key return slot and my son and I walked home This morning I have received a text message from James at Norwich Car Hire with a photo attached informing me that because of the cosmetic damage done to the car s near-side front bumper which they blame me for they are withholding my 100 deposit In the first place I did absolutely positively NO damage to the vehicle In the second place the impact shown in the photo is entirely commensurate with the results of a vehicle such as a pickup truck with a tow bar mounted on the rear having reversed into the vehicle the indentation is as high as a truck s tow-hitch would be Short of someone having deliberately and forcefully beaten the car s bumper with a ball-peen hammer Norwich Car Hire and I are in agreement that the tow-hitch reversed into the car scenario is the only possible explanation - i e I personally did not do that damage to the car My father had two new-car dealerships and was constantly providing complementary cars to drivers who entrusted their vehicles to us for repair Such businesses have to have insurance that covers all eventualities such as no-fault damage to the company s stock I have no doubt that Norwich Car Hire have such insurance However they have determined that it is commercially expedient for them to retain 100 of my finite income I am a disabled person living on a carefully budgeted minimum income rather than claim against their own insurance In our subsequent telephone conversation James did express to me his professional experiential wisdom that the majority of damages done to vehicles are done by other drivers - i e again not the fault of the damaged car s driver And yet he and Norwich Car Hire are willing to penalise the victim Yeah thanks but no thanks
Toby
6737 reviews
N/A
7 months ago
The service and car were as expected
We hired a 9 seater Ford Torneo over Christmas Only 12 months old which was very clean and very comfortable Very good hire cost - the best price by far compared to other quotes Staff all very helpful with special mention to Lee other companies were not so helpful Excellent service all round Very highly recommend
Only Me
6737 reviews
N/A
7 months ago
Hired a 20 plate VW van for small house
Hired a 20 plate VW van for small house move Van was very clean and easy to drive Competitive price but as with other hire companies you can add on extra insurance which will put price up Easy to book online and received confirmation e-mail quickly Both pick-up and drop off were quick and easy Very pleased with service from Norwich Car Hire Would recommend and use again
Richard Castle
6737 reviews
N/A
7 months ago
Simple cheap and hassle free
Hassle free low price simple terms and friendly staff Will be using whenever I need to rent a car in Norwich
Rob Jessel
6737 reviews
N/A
7 months ago
Great service
Great service Hired a van yesterday Brand spanking new no problems at all with vehicle at any point in the long long drive Staff friendly helpful and communicative Would definitely hire again
all
6737 reviews
N/A
7 months ago
Great Service
Friendly helpful fast service with prompt replies Good prices and great value to add an extra driver too
david betts
6737 reviews
N/A
7 months ago
1st class service
I often have to hire a vehicle which in the past has always been done with one of the big national companies always with problems so when my lease company booked a van with Norwich car hire I wasn t expecting this hire to be any different How wrong was I the whole experience was excellent from phoning me the day before I took delivery the guy that dropped the van off at Martlesham he was great and the picking up of the van within a few hours once I had finished with it The van it s self only had a few miles on the clock and was perfectly clean
Jim Smith
6737 reviews
N/A
7 months ago
Very happy with using Norwich Car Hire
Very happy with using Norwich Car Hire - all the staff were very polite and friendly the Transit virtually brand new and the price was excellent The site itself is a little tight for parking it s true but everything else was excellent Overall a much better experience than using the chains I ve used before - I can t name them of course but at least one of them hurts me to even think about
Anon
6737 reviews
N/A
7 months ago
Great company
Lee Zak and the team are really understanding flexible and helpful They provided a solution where others cannot We will use you again for all our future needs Thank you from all of us at G G
Richard Rontree
6737 reviews
N/A
7 months ago
First class customer service
First class customer service Faultless communication from start to finish Car was brand new and ensured we had a very enjoyable time away Was unfortunate to have a breakdown on the return journey This was my over-reacting towards a warning light that appeared on the dashboard Nevertheless the Toyota breakdown service reassured us there was nothing wrong and happily had us back on our way Without a doubt one of the best car rental firms I ve used If you re looking for a small friendly car hire firm that look after their customers look no further than Norwich Car Hire