Norwichcarhire Reviews

Taking care to gouge the hirer for every penny but plausibly within the bounds of coldly polite legality

Avoid if you can t afford the penalties they apply unilaterally I have just had the hire of a small car from Norwich Car Hire I had not used them before but the reviews I read suggested that they might be alright to do business with The process of hiring the car was long-winded but bearable - I did get the sense that the agent I dealt with considered me hooked once in his sweltering close little office because he felt safe enough with me there to take too many telephone calls offering new business while I was there in person putting hard cash in their coffers never to be seen by me again The vehicle was apparently all they had available to serve my requirements this during the second week of July during record high temperatures and what they had available was Very dark grey and soaked up all the heat A minor quibble since the vehicle did what I wanted getting me about as part of my needs in that moment My active dissatisfaction began this morning the morning after returning the vehicle to Norwich Car Hire The agent I transacted with and I had agreed that I would return the car on Sunday a day when their yard is not open he was careful to give me thorough instructions on parking street-side adjacent to their locked yard s gates on a quiet little cul-de-sac assuring me that Norwich Car Hire and it s neighbours across the lane a taxi firm open 24 7 apparently have a good reciprocal arrangement of looking out for eachother I did as instructed in the company of my son deposited the keys in the secure key return slot and my son and I walked home This morning I have received a text message from James at Norwich Car Hire with a photo attached informing me that because of the cosmetic damage done to the car s near-side front bumper which they blame me for they are withholding my 100 deposit In the first place I did absolutely positively NO damage to the vehicle In the second place the impact shown in the photo is entirely commensurate with the results of a vehicle such as a pickup truck with a tow bar mounted on the rear having reversed into the vehicle the indentation is as high as a truck s tow-hitch would be Short of someone having deliberately and forcefully beaten the car s bumper with a ball-peen hammer Norwich Car Hire and I are in agreement that the tow-hitch reversed into the car scenario is the only possible explanation - i e I personally did not do that damage to the car My father had two new-car dealerships and was constantly providing complementary cars to drivers who entrusted their vehicles to us for repair Such businesses have to have insurance that covers all eventualities such as no-fault damage to the company s stock I have no doubt that Norwich Car Hire have such insurance However they have determined that it is commercially expedient for them to retain 100 of my finite income I am a disabled person living on a carefully budgeted minimum income rather than claim against their own insurance In our subsequent telephone conversation James did express to me his professional experiential wisdom that the majority of damages done to vehicles are done by other drivers - i e again not the fault of the damaged car s driver And yet he and Norwich Car Hire are willing to penalise the victim Yeah thanks but no thanks