Nourishd Reviews

This is the first review i have ever

This is the first review i have ever done on any website ever I felt that strongly about the terrible experience i have had with this company that i needed to warn others Genuinely the worst possible customer service i have ever experienced in my life They sent me the wrong food twice I changed my order before the cut off time and they sent a totally different order and then told me i didn t do it in time even though there is a clear receipt showing the time And they refuse to refund And then after cancelling they still sent me another box of food and charged me again All food i cannot eat based on dietary restrictions

Food is mediocre

Food is mediocre customer service is terrible sent over 5 emails for a receipt still no response

Ignored Delivery Details Weekly

I ve been ordering Nourish d weekly since March 2023 and as a Coeliac the meals are nutritious and the menu offers good variety The downside of this company is their delivery drivers I have had over 1 3 of my orders dumped outside my apartment building dumped in the incorrect spot in my apartment building even though I give very clear written instructions each week on how to enter the building and where to leave the box I ve been told each time by customer service that they will talk to the delivery drivers however this service has continued for 14 months now with little to no change from the delivery drivers behaviour They have even been dishonest about the instructions I ve given stating that they don t work so I ve sent a video of the code being entered into the key pad and the 4 steps they are meant to take the leave the food box underneath a set of black letterboxes On 2 April 2024 with 5 hours of rain overnight my food box was dumped outside my apartment building in the pouring rain and when I went to collect it around 6am the food was rancid smelling and totally inedible Whilst I was refunded for the amount I was advised by Katie from Nourish d on 3 April 2024 that I completely understand how you must be feeling and we are so sorry I have let our CEO know and will be speaking to her later today and she will personally come back to you It is now 25 April 2024 and the CEO has made no contact with me about their horrendous delivery drivers I ve been dealing with now for 14 months

Diabolical

Diabolical Disgusting flavoursSlimy not fresh Tiny portionsRidiculously overpriced

Worst customer service I have ever

Worst customer service I have ever encountered Meals aren t good enough to make me stay when there are SO many other options available My box was just not delivered one week and I was only offered a 30 dollar credit No one tried to help me and problem solve I tried to do that for them Insanity In this back and fourth with quite literally the stupidest customer service staff ever I was told Reliability is essential when it comes to meal delivery and if we re not meeting your expectations we completely understand if we re not the right fit for you You can cancel your subscription anytime by following the steps here Cancel Subscription They literally admitted that they were unreliable and I should just cancel So I did They don t care about their customers or customer retention They re not worth it

Left in dogs yard not as directed at almost midnight

Im really saddened to ask this but the food was delivered too late at night left not where asked but in front yard area where dog is I woke at 1 30am due to my baby crying to discover the meals were delivered 2 hrs ago not between -6pm as advised and I went out to check and my meals were all over the lawn The experience of staying awake til 11 30pm constantly refreshing wondering where my meals where to then experience this is a nightmare

Really disappointing experience with

Really disappointing experience with Nourish d I received a generic text message saying you will not be receiving your Nourish d order today Please contact your provider for further assistance That was the only communication no explanation no apology I had a newborn at home and my husband was away so I was relying on this delivery to make life easier Instead I was left scrambling The meals never arrived and with no phone number to call only an online enquiry form with a 24 48 hour response time the whole process was incredibly frustrating When they replied they initially only offered Would you prefer a refund or a credit to your account I had to specifically ask for compensation and what I got was a 15 credit offer which didn t even cover the 22 I had to spend on an urgent Woolworths order In the end I opted for them to refund my money but the inconvenience and lack of support were incredibly disappointing That kind of token gesture doesn t cut it No accountability no urgency and no real customer care I won t be using Nourish d again

What an amazing service and food is delicious

What an amazing service We order every week and absolutely love the food and the nutritional value We have been keen to eat healthy low carb and gluten free meals and Nourishd has been perfect We will continue to order every week

I love the meals from Nourish d

I love the meals from Nourish d It s so easy to order meals catering to our dietary requirements and it s great value for money I m so busy and having Nourish d meals takes away the stress of meal planning and worrying about getting good nutrition into my week I highly recommend trying the Nourish d meals my current favourite is the chicken pesto penne Delicious