Novoauto Reviews

I wouldn t reccomend

Myself and my husband visited Novo Auto on 19th September and test drove a 2019 Land Rover Discovery My husband drove it about 100 yards and it stalled cut out it s an automatic we drove around 1 mile down the road where we swapped I proceeded to start my drive and as we pulled out the car completely lost power i couldn t do anything On a country road this was quite scary We managed to get the vehicle going and drove back We advised Adis of this and also said it wasnt safe for test drives We decided to place a deposit on the basis this would be investigated We completed the relevant documents and agreed for a delivery date of 27th September 21st September i asked for the pictures of the car and also the warranty prices which we were advised would be sent over to us on 19th September We had no reply So I emailed again on 24th September again no reply My husband called Adis to check if my emails had been received and we were then told the car wouldn t be without us Friday as it needed a new start stop sensor Had we not called we wouldn t have known this We had at this point already sold our previous car and with 3 children this was going to cause difficulty We were then told it would be delivered the following Friday 30th September i emailed for an update as we had heard nothing we were just told he would chase the supplier Again I expressed the need for the vehicle because our children had to miss things because of not having a car 2nd October my husband called again to try and get an update The part had still not arrived and we were then told it needed a new turbo Adis arranged for us to use a courtesy which he dropped of 3rd October again we had to chase confirmation of this It was dropped off on 2nd October in the evening Adis then promised us we would have the car mid week the following week We then came to realise the courtesy car we had been given had one snapped seat belt so again we couldn t all use the one vehicle 8th October i emailed Adis as we hadn t not had the update we had been promised He confirmed we were all good for Friday We asked for a rough time but had no response I emailed again on 10th October for a rough time as we had plans again no response Friday morning comes and still no contact between the above emails my husband had also been calling 3 hours before the car was due to be dropped off my husband called for an update to be told that the car wasn t ready We had a gut feeling this would happen so started searching again for another vehicle Adis advised we would have it the following week After the amount of times we had been messed around and the poor communication we decided to pull out as we couldn t be without a car any longer The courtesy car was left on our drive for a week and today we have finally received our refund which was promised to us when the courtesy car was dropped off if he couldn t get us the car as promised for the 3rd time I wouldn t personally reccomend this garage and I would definitely point this out a place not to go

Looks like I m not the only person Adis ignores

Adis broke the back seat rails of my newly bought car from them the day I went to pick the car up This was November 2023 He has ignored all my emails and will not answer the phone to me anymore I am furious Broke my car and then hiding from every point of contact Disgusting behavior Been waiting so long that trust pilot wouldn t let me go back that far to the date he damaged my car

Words simply will never be enough

Words simply will never be enough Sincerely from the pits of my depression i wouldn t wish my worst enemy to even encounter this company

Great experience

Great experience great communication

A great buying experience

A great buying experience Nothing was too much trouble and very pleased with our purchase Everything that was discussed and agreed on the deposit stage has been addressed Thank you

Excellent service and customer service

Excellent service and customer service part exchange my car for another car and absolutely love it thak you so much Asif you were spot on and helping me though for getting my new car really I really recommend Novo auto to anyone they are excellent and not pushy to sell a car to you Once again thank you so much Asif and novo auto

My wife and I travelled over a hundred

My wife and I travelled over a hundred miles to buy our Car from Novo Auto just from Reading reviews I m so glad we did from meeting James on the forecourt it s was a pleasure no pressure the guy couldnt have been more helpful we felt he was honest informative he could have been more helpful I feel it has impressed me the way it has as let s face it certainly from my experience its not very often you find a car sales outlet with the likes of James he s a real credit to the company and I wouldn t hesitate to go back a purchase from there next time despite the distance Thankyou so much James and the car is fantastic Suzy and Tony Cronin