Now-health Reviews

10 stars for Ms Agnes

10 stars for Ms Agnes We are Dubai based family visited Switzerland for holiday when an unexpected thing happened My 10 year old son had a massive swelling in his face due to tooth issue Thank God for Ms Agnes who helped us all the way from finding the nearest hospital to us fixing required things to facilitate direct billing outside UAE 1 day approval of our claims for some clinics do not accept direct billing and all of these were done heartfully We cannot thank her enough Working with Thank you big time again Ms Agnes

Agnes has been a great help

Agnes has been a great help She is extremely efficient thorough in her line of work and cares for the customer on the end of the line Thank you Agnes and team Now Health

Great customer service during frustrating process

We have been NOW health customers for three years and we were very satisfied overall specially with the online app and the ease of claiming with it Very recently though we had frustrating difficulty in receiving the repayment of claims The corresponding bank returned payments without reason and we couldn t get more info about it Although it was a slow and puzzling situation it was a big relief to have Ahmed E G from customer services directly helping and corresponding with us all the way He was always swift in his responses and extremely professional but friendly at the same time So big thank you to Ahmed

From frustration to gratitude

I have been with my insurance provider for 3 years and overall I ve had a positive experience Last year my husband underwent a procedure and we had no issues with the claims process However when I recently underwent surgery they initially denied my claim Fortunately I contested the decision and received excellent support from Sharon UK in customer service She was very helpful in reversing the denial and I am very pleased with the support I received from her While the initial denial was disappointing the excellent customer service from Sharon saved the day and leaves me feeling satisfied with the overall experience

Ratna siswoyo has been an angel at NHI

Ratna siswoyo has been an angel at NHI since day 1 with me Your clinicL team s speed of work process is really LONG and no compassion for emergency situation NHI must really be more understanding and helpful for emergency situation If it had not beem for ratna siswoyo NHI would have been really bad So please promote Ratna Siswoyo and always remember how important ratna is for indonesian market

Excellent customer service

Excellent customer service Polite and friendly representative Thank you Would be nice to be able to check claim status on the app

Superb service

I recently had some serious health issues and Now Health were absolutely fantastic from start to finish They dealt with my claim in a professional prompt and sensitive manner big shout out to Sharon on their customer services team Could not recommend their services enough for anyone who needs health insurance - I ll certainly be telling my friends and family to take out a policy with them

Excelent service

Excelent service fast response fast claim process