Nrggym Reviews

NRG Sheffield Spital Hill

NRG Sheffield Spital Hill WOMEN ONLY AREA Urgent Complaint Regarding Male Cleaners and Respect Of Privacy I am writing to express my serious concerns regarding the lack of privacy and respect at the Sheffield NRG gym on Spital Hill specifically related to the male cleaner entering the women-only areas unannounced This issue has been raised with the management multiple times yet no effective action has been taken to resolve it On May 20 2024 at approximately 6 30 PM a male cleaner entered the women s cubicle and changing rooms without prior notice As Muslim women who observe strict guidelines about covering up this intrusion was extremely distressing and unacceptable Despite confronting the cleaner his response was rude and aggressive dismissing our legitimate concerns and suggesting that we were playing a racist card by complaining When the gym first opened it was made clear that there would be women-only sessions to accommodate our religious needs However we have observed male personal trainers and cleaners entering the women-only areas frequently often during peak times This contradicts the initial assurances and fails to respect our privacy and religious practices We have raised this issue with the manager on several occasions and have even suggested implementing a complaint box to address such concerns Unfortunately these suggestions have been ignored and the situation remains unresolved We pay for a service that is supposed to provide a respectful and dignified environment It is crucial that the gym management takes immediate action to ensure that male staff do not enter women-only areas unannounced and that our religious needs are taken into serious consideration I urge you to address this matter urgently and implement appropriate measures to prevent any recurrence Failure to do so will leave us with no choice but to escalate the issue to higher authorities and consider alternative gyms that respect our privacy Thank you for your prompt attention to this matter

Don t waste your time or money

Don t be fooled by the low price of NRG Gym in Stretford Manchester While they have excellent equipment - almost all of it brand new - this is not a gym for serious powerlifters or martial artists of any kind Powerlifters will find their chromed-steel bars challenging for squats as they lack central knurling This isn t a great place for Olympic lifting either in terms of layout and size of the platforms And that is before we get to the problems with their kickboxing offerings This is the only gym nearby that has a decent selection of heavy bags It s a pity that the management has no clue what to do with them Their studio has lots of heavy bags but for some very odd reason the management still has not figured out how to partition that studio so that classes which do not take up the full space can operate without kicking people out of the area I have raised this several times with the management of the gym They have been utterly unresponsive On top of this they keep randomly changing class schedules around so you have to check schedules constantly before you go there as to whether you can even use the heavy bags Simply put YOU have to adjust to THEIR schedule not the other way around If you want a cheaper gym there is The Gym Group nearby If you are willing to pay a little bit extra for a gym that is just about as big and don t care about heavy bags or saunas go to PureGym at Exchange Quay Either one will actually respect your feedback and listen to you when you have an issue I signed up to this gym SOLELY because of their heavy bags I intensely regret that decision because this gym insists on locking up the studio for classes and throws out everyone using the bags during that time The first time this happened to me it was due to a scheduled class - and that class schedule later changed The second time it was because of an unscheduled class that someone just keyed in for no particular rhyme or reason I complained both times to the manager on duty and both times I was assured that my complaint would be taken on board They never responded or even bothered to acknowledge the issue Don t waste your time and money on these people They don t bother listening to their customers Go to PureGym instead - the equipment might be older but at least they actually pay attention to issues and do their best to maintain a high quality offering

NRG women only - Male cleaner Hi this is a big complaint that I am

Hi this is a big complaint that I am wanting to make regarding two members of NRG staff Cheryl Mark Moor Firstly I would like to start off by commenting on the disrespect and the lack of consideration when it comes to customer complaints especially female gym members The amount of times that us female members have complained regarding the male workers that have had no respect and come into the female only zone without giving females the time to hide cover up Specifically Mark Moor the cleaner who has done this multiple times and has disrespected shouted at females - his attitude is not professional at all A female member wanted to get her belongings from the changing rooms but he responded with No one is effing going to thechanging room that he is locking the door Is this the staff that you re hiring He gives no warning while coming up - how is this a female only zone when females are not given time to hide be warned when Mark Moor come so whenever with no sufficient warning Utterly disgusting This is not it it is disgusting and horrible how women feel uncomfortable and unsafe when it is clearly a FEMALE ONLY ZONE We have contacted management several times yet they are blaming us members for being problematic when nothing from our side is being considered which is disgusting as women should feel safe when in the female zone and able to workout in peace without be conscious all the time We have continuously have had to leave the gym because of this disrespect from the cleaner and the main manager Cheryl is not doing anything about this issue which is why we are leaving a public review and will be notifying the CEO What are we paying for When the service is crap and along with the manager Cheryl Mark Moor showing a lack of consideration towards their female customers We re not heard and we are not respected either It s disgusting how females have to beg for respect as countless times we have told staff that it is okay for male cleaners to come in and do their bit but to KNOCK AND WAIT until everything and everyone has said it s CLEAR to enter You don t knock and walk in whats the point of knocking I have been to Pure Gym the old one where NRG was located and in the female only zone this has NEVER been a problem as the male members of staff had respect hut this is utterly horrible with regards to the NRG male cleaner Sort this out Thank you to those that have been supportive and understanding throughout this whole situation Andy Usman we appreciate your kind words and actually understanding us being calm patient with us

NRG Sheffield - BE CAREFUL MALE CLEANER AND STAFF

Went in to sort out some issues and complaints regarding NRG cleaner but the staff are just like no other - Completely rude and inconsiderate not listening to any safety concerns regarding their customers - where the male cleaner comes in to the female changing rooms without notice Absolutely do not recommend this gym at all especially for women You can t complain because they don t take anything seriously or they ll just ban your gym membership account which they have done to several girls What kind of gym is this Never experienced anything like this pure gym that was located before the staff were so polite took care of their members The staff at NRG in particular Cheryl Jaz Bangra are the most rudest and most argumentative staff that will just continuously raise their voice without hearing out what their members have to say These two need to be replaced with better management that hear their customers members concerns We came to raise an issue because we felt uncomfortable and we felt as though they would appreciate this feedback and sort things out but it s like they can t take any critical feedback deal with things bang out of order We were accused as to being aggressive towards the male cleaner which is FALSE The CCTV footage shows us women questioning the cleaner as to why he is locking the changing room doors after repeating effing hell no one is coming in THAT ABUSE from YOUR cleaner is AGGRESSIVE not once has management asked us the actual situation instead they dismissed many members account just because we asked a cleaner a simple question which looked like we were apparently abusing him This gym is like no other definitely do not recommend and I know that many sisters have cancelled their membership due to the lack of disrespect from management Andy Usman have been very supportive This gym really needs to be sorted out by the CEO Shafique Ahmed you need to look into this further with the CCTV footage Your staff are terrible banning members accounts without explaining hearing their customers out this is not the way to deal with things Never experienced this and this is supposed to be a gym where people come to get their mind off things and work out in peace Disgusting

F ing scamers trying to scam me out

F ing scamers trying to scam me out of 100 for going there only for 1 month the suna is sh t it is not even working and smell like an old fanny f ing scammers sending me emails and text messages trying to make me pay 100 for one month the membership is only 10 so idk how it got to 100 do not go they will scam you f ing scamers

Money making scam near impossible to cancel

Horrible experience with NRG it was branded as a shiny new modern gym replacing the PureGym with all new equipment infrared saunas and the like The gym itself is decent albeit very commercial and basic many of the bars aren t industry standard especially for powerlifting and the plates are ridiculously big as if for CrossFit however there is no crossfit area What really lets NRG down is the shocking customer service the customer portal which isn t user-friendly at ALL and makes it near impossible to cancel your membership We were reeled in with an introductory founder s membership with a reduced fee of 10 99 for the first month however upon emailing the customer service team to cancel my membership I was blatantly ignored for weeks until after I got charged 20 When i disputed this I was met with T Cs jargon about how I was contracted to pay 2 month s membership which I wasn t made aware of at the time of signing up My partner was also charged a further TWO times after receiving his cancellation confirmation email in January and was met with rude and unprofessional customer service Would not recommend dodgy experience overall and the whole thing just seems scammy

I am a former member of the gravesend

I am a former member of the gravesend gym however due to me only attended once I cancelled the direct debit as a way to cancel membership which is as most reputable 24 hour gyms do I received a text message seeking payment which had an email address so emailed for clarification I received a reply from a Deborah who works for the company who manages their subscription fees called Harland I explained that I had received a text inwhich she advised me about a 30 day notice needed before cancellation and that the date of my email sent would be the start of my notice to quit cancel I emailed Deborah in reply and asked to clarify what the final payment would be as in is it the months membership fee of 18 99 I never received a reply back Checked my emails 4am the next morning and the 18 99 has now jumped to 43 99 including a late fee and administration charge from an automated service But Deborah hadn t replied to the email I sent NRG gyms membership management isn t clear even when you go into the app there is no option that you can select for cancelling that could even forward you to the correct procedure STAY CLEAR- an absolutely MONEY MAKING SCAM They don t reply to emails yet throw extra charges on This is the only gym brand I ve come across that manages their cancellations through an horrendous not advertised process It s an absolute money making scheme for their collector service and it s not worth it Pure Gyms and The gym are far better in equipment quality customer service and processes

I haven ben there for over a year and

I haven ben there for over a year and was hoping for a change but it s never happened It s dirty equipment is broken toilet areas smell The pts keep cancelling classes it s just the worst gym I have ever been to

Awful gym

Awful gym NRG in Walsall is probably the worst gym I ve ever been to Very dirty and not well kept alot of equipment is old or broken never any staff around I have only been a member a month and can t wait to cancel ASAP