Nsm-seating Reviews

What a horror to deal with

What a horror to deal with If I could give negative stars I would We have been there Roanoke VA for repairs They hosed that up completely Stripped screws to the footrest and just left it The rest gave way suddenly because of it They cannot seem to figure out why the chair is totally off balance and just sort of give a huh that s interesting response We spoke with the sales rep we had worked with last time and he gave us his card and said call when you are closer to time to get a new chair We did Rob didn t call us back Just seems to ignore our calls We called the office Were told we will have him call you Nothing Called AGAIN Now we get that we have to have an order before anyone will even speak with us Considering a power chair but have serious concerns about whether it will fit in our home and need to speak with someone PRIOR to having the doctor specify a power chair I called the main number and got the run around there too Simply wanted to know what happens if a power chair is ordered and there isn t one that will work No one will answer that simple question Don t want to get stuck with an order that locks us into a power chair if it won t work for our situation There is no customer care No true consideration for the patient s needs and concerns All I want to know are answers to some basic and general fit questions Not asking them to start a new order nor advise on what would be qualified for Simply will this be able to fit in our house Will this be able to turn around in the bathroom Will someone who cannot keep their legs bent fit on what is available Ridiculous that I get jerked around with this

Avoid like the plague

I know there is a slim chance anyone SheperdCenter will read this but please please please avoid using National at all costs My story Insurance approved everything for me in a timely maner National sat on the request for 8 months before deliverying the chair to my new National Seating branch National Atlanta never provided information for who the chair belonged to Finally I tracked it down but it was into the next calendar year and National wanted another 6 000 00 for the chair and smart drive I could not pay this so I never got my chair I paid my deductable the year before insurance took this they paid National for the chair and drive National keeps the money and the chair drive I spoke many times with their manager Lauren Murray with no resolution They change managers several times during my case and just closed my case file each time without contacting me So I d have to start from scratch explaining everything to a new person Likely she doesn t work there anymore either Terrible humans that are just after profit with no regard for their clients Terrible company 2 years later where is my chair

They NEVER return phone calls and rarely answer the phone

It has been one year since placing a work order for my 97 now 98 year old mother for a power wheelchair It shouldn t take this long I started calling to try to find out about it They rarely answer their phone When I finally get through they have to take a message I have left messages with the main number the manager s number and even the corporate office After months and months and months no one EVER returns my call It s really unbelievable NSM is the only DME company in her area that is in her health insurance network so we have to use them Shockingly bad way to run a company

Zero customer service

I got a 35 000 power chair from National Seating Mobility for a family member who is profoundly disabled All the promises up front had me very relieved and excited that he would regain some mobility and independence again I quickly learned that this is the worst company I have ever dealt with They never and I mean NEVER answer the phone The only one who did was the sales rep and he stopped answering after the chair was delivered Forget about repairs or upkeep to the chair because they will NOT BE DONE I can t get them to answer the phone a text or an email After literally months of trying I finally got them to respond and fix the chair It came back worse than when it went in Now his chair is virtually unusable and they aren t answering the phone When I physically went into the office I found only one person on site and he said I had to call them and set up a repair What on earth does he think I ve been doing for the last month He refused to do a thing And still no one is calling me back answering the phone or replying to texts or emails I highly suggest people go anywhere else to get their power chairs because this national company acts like a two-bit flea circus Edited to add that this is for the Austin TX location However the national company is just as bad When I was unable to get the Austin location to respond I contacted corporate and related the problems Nothing was done I got a very sorry shouldn t happen but they have done nothing to resolve the problem So we are left with a 35 000 paper weight Edited 2 16 24 to update I finally got them to respond I contacted the manufacturer of my brother s power wheelchair which is Quantum I simply Googled their number and asked for customer service and it worked I was put through to a woman in customer service who was very angry that this is what National Seating Mobility put people through She assured me that I would get a response from them and 45 minutes later I did She called me back the next day to make sure they had called me Hopefully this means we will get the chair fixed The Quantum customer service lady assured me it was under warranty and would be no charge We ll see what National S M ironic name huh does

WORST COMPANY EVER

I really wish I did not have to post this but I am beyond exasperated I will confirm that my experience is exactly what others have written No one answer the phone or returns messages FOR WEEKS I have even called the headquarters in Tennessee with exactly the same results NOTHING The employees in Fort Myers Florida seem very nice if when you can actually be in touch with them I had been bed ridden for 3 months from a pressure sore while waiting for a custom made wheelchair cushion I inquired about it weekly I finally called the manufacturer RIDE DESIGNS in Colorado and learned it had been shipped received and signed for in Fort Myers Florida 4 weeks earlier I asked about it every week while laying in bed 24 7 and when I finally received it it was wrong and they picked it up the next day 3 weeks ago and in spite of my daily phone calls unanswered and messages left I have yet to even learn of my wheelchair cushion Without a doubt the WORST company I have ever dealt with - and they get paid by insurance in my case so I cannot go to another vendor for a product as my insurance has already paid for a product I have yet to receive

RUDENESS IS UNKIND

Well I have called in three different times and unfortunately I have spoken twice with THIS incredibly RUDE lady name NICOLE I overlooked her unkindly tone and phone behavior from the first time I have phoned in to get my application started Earlier this morning when I had called them Kelly answered and said that they have not received any prescriptions from my doctor yet and provided me with the same fax number that NICOLE had texted me the first time So after I have confirmed with my doctor completed successfully faxed the prescription in I have decided to give them another call to confirm This time I got NICOLE once again I explained my call and she put me hold by saying let me check She promptly returned and started telling me that my doctor did not provide them with any medical diagnosis for the last 6 months visit I tried to explain to her that my visit with my doctor has nothing to do with my being in a wheelchair bound due to my diagnosis of having polio since age 3 NICOLE started to tell me that my must give the therapist my medical history in order for them to get my demographic going I told her that I have a 30 years long list of my medical history that I don t think her company needs to know about and that I will not have my doctor to provide them she quickly interrupted while I was talking so I cut in and requested to please mind her tone with me because I don t appreciate her yelling at me over the phone NICOLE quickly stated that she wasn t yelling and that it was her regular voice and then she said you know what forget this I don t need this I m hanging up and she hung up on me I wrote back to my doctor and told her of my experiences with National Seating and Mobility Apparently they are making great money and they do not need any new clienteles I hope the president of the company has been viewing or reviewing all of the Customer Services reviews And if they did and they continue to allow such rudeness customer service to represent their long time running company I refuse to have any business with this company

National seating and mobility is the

National seating and mobility is the worst company I have ever dealt with They don t even deserve one star It s so true they don t answer phone calls and don t ever leave a voice mail message Your call will not be returned They have been working on my husband s chair for at least 7 or 8 months The technicians keep ordering the same wrong parts Over and over again It s been established 3 times the chair doesn t need a battery and joystick Yet they come with a battery and joystick I never seen anything like this And they have horrible customer service who tried to tell me that my husband should use his manual wheelchair My husband had a stroke and can t use his right side Yet the rep thinks a 6 5 400 hundred pound man should use a manual chair everyday Honestly I don t think they know what s wrong with the chair and they don t care

RUN STAY AWAY

RUN STAY AWAY THESE PEOPLE COULD CARELESS ABOUT YOU I HAVE WAITED 8MONTHS TO GET A POWER CHAIR REPAIR AND THEY GAVE EVERY EXCUSE IMAGINABLE FIRST THEY SAID THEY GAVE WRONG CODES NEXT THEY DIDNT HAVE ENOUGH MECHANICS NEXT IT WAS MY DR S FAULT FOR NOT SENDING IN THE PAPERWORK I PROVED THAT A TOTAL LIE THEN IT WAS NOT APPROVED BY MY INSURANCE YET EVEN THOUGH I HAD THE APPROVAL PAPERWORK FOR MONTHS NEXT THEY BLAMED IT ON THE WRONG CODES BEING ENTERED AGAIN THEN A WOMAN FLAT OUT LIED TO ME TELLING ME SHE HAD NO DIRECT EXTENSION ANYMORE SO SHE WOULDNT HAVE TO DEAL WITH ME CALLING ABOUT MY REPAIR ANYMORE I TOLD HER I LOST HER EXTENSION AND ASKED FOR IT AGAIN I ACTUALLY HAD IT IN MY DRAW AND AFTER WE HUNG UP I CALLED AND IT WAS HER EXTENSION LIARS AND THEIR REPAIRS SUCKED ONCE before this repair request THEY CAME OUT AND FIXED MY WHEEL CASTERS A WEEK LATER THEY WERE BROKE AGAIN THE LAST TIME I CALLED I HAD MADE SURE I HAD A UNITED HEATH AGENT ON THE LINE WITH ME BEFORE I CALLED AND WAS LIED TO ABOUT IT BEING APPROVED AGAIN AT THE POINT I TOLD THE UNITED HEALTH AGENT WHAT I BEEN DEALING WITH AND SHE INFORMED THE NATIONAL SEATING AGENT THAT WAS FALSE INFORMATION SO I FIRED THEM AND FOUND A MUCH BETTER COMPANY AGAIN RUN FROM THIS JOKE OF A SCAM COMPANY THAT LIES TO ITS CUSTOMERS AND COULDN T FIX A BENT SPOON PROPERLY NEVERMIND A POWERCHAIR MINUS 1 MILLION STAR RATING