


Nature, Beauty and Heritage for Everyone | National Trust for Scotland
Based on authentic user experiences
Catherine L
6737 reviews
N/A
8 months ago
Not worth the money even in the sales
I recently purchased a grey leather crossover ladies handbag from National Trust Scotland I was particularly taken by the colourful contrast between the grey of the bag and the rich tan colour of the strap Well the bag arrived today all crumpled in a thin cardboard envelope I know it is a leather bag but it stinks unpleasantly of leather to the highest heaven I might as well have a cow walking by my side The colours are nowhere near as vivid as on the photograph and the striking tan strap is an uninteresting light brown The adjustable part of the strap is permanently curled through poor packaging There is not a single pocket in the bag in which to put keys or smaller items so I guess you just have to drop everything in the bag willy-nilly There is a front pocket but as it is secured by a single stud I would not trust car keys etc in there I have only two consolations 1 I did not pay the full 65 for this sad thin little bag that dangles on me mid-thigh even on shortest setting I am 5ft 4 Even at nearly half price it feels like a rip-off 2 As unlikely as I am to ever use this bag I should be able to locate it by smell alone if I ever lose it May I suggest that NT Scotland launch a companion fragrance for this bag Just call it Eau de Vache So glad I didn t buy this as a present for someone
Asa Carter
6737 reviews
N/A
8 months ago
Rip off
Heard an advert on the radio for NTS Went to visit Culzean castle at the weekend Presented my student card and was asked to pay the student rate but later found I had been charged the full rate Went to the restaurant and had a smoked cheese and ham sandwich and chips for 8 Turned out to be a child s size potion sandwich with stale hard bread cheap tasteless cheese and tasteless wafer thin cheap ham Also if you buy chips with the sandwich they only give you a half portion Emailed a complaint to NTS and they didn t even bother to reply Would have been better to get a supermarket meal deal and go to a free country park and save myself 40
Stuart
6737 reviews
N/A
8 months ago
Still waiting for membership cards and
Still waiting for membership cards and no reply to email asking what has happened Customer service nil Such a pity great idea but run by incompetents will not rejoin next year
Sheila W
6737 reviews
N/A
8 months ago
Took my money but no membership card
After 3 months of waiting my temporary membership card will expire in 4 days and I have not received permanent card I have sent 3 emails to NTS with no reply Don t even have a membership number Customer service seems to be non existent Will not be renewing
Jo
6737 reviews
N/A
8 months ago
Every year I have problems renewing my
Every year I have problems renewing my membership Without fail By the time it gets sorted I ve lost at least a month of membership This will be my last year of buying this membership it s a lot more hassle than it s worth
Bill
6737 reviews
N/A
8 months ago
no interest in their membership
Called to change my membership and was on hold for 45 mins listening to how important my call was to them clearly not at all Used online to complain several weeks ago still no response clearly customer care is not even on their priority list
Trev
6737 reviews
N/A
8 months ago
Internal server error
Have been having loads of emails asking me to resubscribe to their emails which I already have done When I log into my account I go to my profile and click on the subscribe to emails button and select save Then all I get is the spinning chaser ex egg timer symbol When I exit and log back in I still don t appear to be subscribed to emails Eventually I get the dreaded internal server error Also I tried to make a complaint on line but with the same result as above It is pointless sending reminders if their servers are not capable of updating user profiles
Gwynneth Wild
6737 reviews
N/A
8 months ago
What a poor experience
Received renewal papers no pre-paid envelope included as it said didn t say how much I had to pay looked on line found it eventually Tried to pay on line had all my details but wouldn t accept password even after I put in a new one Then got on phone kept telling me I could talk to someone soon then said my call was important to them None of this was true Eventually someone answered It had taken 18 minutes to renew One woman answered the phone then to pay I was put through to someone else and I struggled to understand her English What a nightmare is it worth the trouble
DR Mullin
6737 reviews
N/A
8 months ago
Robert Burns heritage centre and cafe
Robert Burns heritage centre and cafe in Alloway is unfortunately spoiled by very poor service in the cafe Poorly trained staff big queues disorganised not knowing where to queue and closing early for food because too busy I was told After waiting for 10 min I had to call someone to ask about the service only to be told food provision closed early It needs a manager to organise the whole cafe service and to train the staff properly
greenman
6737 reviews
N/A
8 months ago
Culross palace fife scotland
Culross palace went back after seeing a big sign saying it was free from Wednesday till Saturday to visit only to find the sign was indented for members only its going to cost 35 for 2 children and 2 adults what disappointing rip of local national heritage site we are local to this area as well