Nts Reviews

Rip off

Heard an advert on the radio for NTS Went to visit Culzean castle at the weekend Presented my student card and was asked to pay the student rate but later found I had been charged the full rate Went to the restaurant and had a smoked cheese and ham sandwich and chips for 8 Turned out to be a child s size potion sandwich with stale hard bread cheap tasteless cheese and tasteless wafer thin cheap ham Also if you buy chips with the sandwich they only give you a half portion Emailed a complaint to NTS and they didn t even bother to reply Would have been better to get a supermarket meal deal and go to a free country park and save myself 40

Still waiting for membership cards and

Still waiting for membership cards and no reply to email asking what has happened Customer service nil Such a pity great idea but run by incompetents will not rejoin next year

Took my money but no membership card

After 3 months of waiting my temporary membership card will expire in 4 days and I have not received permanent card I have sent 3 emails to NTS with no reply Don t even have a membership number Customer service seems to be non existent Will not be renewing

Every year I have problems renewing my

Every year I have problems renewing my membership Without fail By the time it gets sorted I ve lost at least a month of membership This will be my last year of buying this membership it s a lot more hassle than it s worth

no interest in their membership

Called to change my membership and was on hold for 45 mins listening to how important my call was to them clearly not at all Used online to complain several weeks ago still no response clearly customer care is not even on their priority list

Internal server error

Have been having loads of emails asking me to resubscribe to their emails which I already have done When I log into my account I go to my profile and click on the subscribe to emails button and select save Then all I get is the spinning chaser ex egg timer symbol When I exit and log back in I still don t appear to be subscribed to emails Eventually I get the dreaded internal server error Also I tried to make a complaint on line but with the same result as above It is pointless sending reminders if their servers are not capable of updating user profiles

What a poor experience

Received renewal papers no pre-paid envelope included as it said didn t say how much I had to pay looked on line found it eventually Tried to pay on line had all my details but wouldn t accept password even after I put in a new one Then got on phone kept telling me I could talk to someone soon then said my call was important to them None of this was true Eventually someone answered It had taken 18 minutes to renew One woman answered the phone then to pay I was put through to someone else and I struggled to understand her English What a nightmare is it worth the trouble

Robert Burns heritage centre and cafe

Robert Burns heritage centre and cafe in Alloway is unfortunately spoiled by very poor service in the cafe Poorly trained staff big queues disorganised not knowing where to queue and closing early for food because too busy I was told After waiting for 10 min I had to call someone to ask about the service only to be told food provision closed early It needs a manager to organise the whole cafe service and to train the staff properly

Culross palace fife scotland

Culross palace went back after seeing a big sign saying it was free from Wednesday till Saturday to visit only to find the sign was indented for members only its going to cost 35 for 2 children and 2 adults what disappointing rip of local national heritage site we are local to this area as well