Nuaire Reviews

Cold

I give this one star because the heater is completely ineffective cold air is blowing down into the hall but it does a good job in lowering the humidity but we have to turn up the heating to compensate in hindsight we should of bought the cheaper unheated model as the heater is so useless we have it permanently turned off

Absolutely awful

A totally inadequate piece of equipment Absolutely awful The hole in my landing ceiling lets constant draft in This in turn is costing me more in heating bills as all the warmth is going up into the loft space via the vent hole Condensation still appears on some windows in very cold weather Why would anyone want to heat their home for it all to end up in the loft space Sadly this was installed before we moved in Eventually we will get it removed and repair the landing ceiling

My PIV started making funny noises so i

My PIV started making funny noises so i emailed them they replied asking for a video which i sent to them but they never bothered to reply again disappointing after service

Really bad service

Really bad service Both motors have gone in our unit which is under parts warrenty Nuaire are unable to assist in ANY way because their internal systems are down have been down for 5 weeks with no timeframe for these to be back up and running 4-6 week lead time on confirmation of when motors can be delivered Absolute joke avoid at all costs They do not put the customer first and do keep pawning you off with excuses Bad organisation with terrible processes that do not protect the customer

I am paying the price because my developer chose Nuaire

It is difficult to tell what is worse the Nuaire products or their customer service It has been more than 30 days and we have paid hundreds of pounds on callout charges since we raised a complaint to Nuaire about the faulty fan unit and at this pace I do not have a solution in sight for another 30 days - We contacted Nuaire because of supply fan fault issue on the unit- Paid engineer for callout charges to come and inspect the unit- Took Nuaire a week to share details of address to sent the fans back to- Took Nuaire 2 weeks to send the new fans back- One of the two new fans sent had a manufacturing issue and is coming apart The engineer mentioned this fan cannot be installed and needs to be sent back- We paid callout charge for engineer to come and install new fans which haven t been installed yetCannot imagine how can they send new fans without testing Such apathetic attitude and unprofessional service is totally unjustified I will send a message to Countryside developer of my property requesting them to consider other more professional company going forward My wife is pregnant and she has been pleading them to send a new working fan ideally would expect them to reimburse for the callout charges as well Don t know what is more frustrating having to pay for installation of non-functioning fans or lack of response for days

Very bad customer service

Very bad customer service I had something missing which were cable ties They made such a big issue over something small I feel customer service needs to be their focus point Appalling

Design Flaw Jeopardizes Durability and Repair Costs

The MRXBOXAB-ECO2 unit though initially promising falls short due to a critical design flaw that severely impacts its durability and repair costs A month after the warranty expired one of the fans malfunctioned To repair this I had to replace the fan motor at a cost that nearly equaled half of the unit s price The most frustrating aspect of this design flaw is the placement of the PCB board directly beneath the wet heat exchanger making it prone to water exposure Subsequently the PCB board got wet and started tripping the fuse box rendering the unit inoperable It s baffling to consider why such sensitive electronics are poorly protected and located in such a vulnerable spot

Terrible customer service sales

Terrible customer service sales Extremely rude unhelpful staff Condesending to me yet all I wanted was information on which system I should buy Has put me off buying from this company altogether as I really don t want to pay towards his wages Such a shame if the rest of the staff are decent

I have to agree with others

I have to agree with others Customer service is very poor Had a simple question and got hung up on Terrible