Nuance Reviews

worst experience ever

worst experience ever I would rather self inflict pain and suffering than deal with these inept people again

Hold tight to your exe files

Apparently Nuance didn t get the memo about Google and Microsoft being almost up to Dragon s quality and decided that they d rather squeeze every last penny out of their customers I purchased a Dragon Professional Individual license a little over two years ago uninstalled it from my old computer and tried to install it on my new one I followed their website s indications and there was absolutely no mention that after two years the link you received upon purchasing a license is no longer valid so you should buy a new one - or at least that s what they think So hold on to your exe file when downloading Dragon for the first time I know I certainly won t be scammed into paying another 400

Perfect warning against danger of monopolies

Nuance are a great example of why markets need competition They are exploiting their virtual monopoly on accurate dictation software to abuse their customers Two years ago they turned off Dragon 13 As in if you reinstall it you can t activate it Anyone who has ever met a computer will know that you ll end up having to reboot it fairly frequently after it passes a certain and rather low age milestone so it s inevitable that you ll need to reinstall Dragon again at some point And when that happens you re screwed And just to be clear this isn t a case of they stopped supporting the program because OSs moved on They just decided to turn it off so that everyone had to buy new software They cover it up by claiming you get X number of activations per licence In other words they arbitrarily limit how many times you can activate the product even though there are already controls in place to stop you installing it on multiple computers So like a fool I bought the next one A couple of years ago the alternatives still didn t come close Guess what I went to re-download it today and discovered that I can t You can only download the installation files for two years after purchase It s buried in the terms and conditions somewhere apparently If they cared about their customers even a little bit they d have an automated email to remind them that the expiry date was due and help them to download it again and keep it in a safe place so they don t get caught out But that doesn t force people to repurchase software they ve already bought does it And they clearly don t care about their customers because when I responded to their email advising me I could no longer download the software with much of the criticism I ve written here another customer services agent responded by suggesting I purchase the software again It d be laughable if it wasn t that they re taking my money and giving little back in return So beware if you do business with Nuance know that they don t care about you in the slightest They re only interested in your money and they will do some incredibly unfair and underhanded things to get you to give them more of it I fear this may be a response to the fact that the competition is catching up Microsoft Word s dictation feature is now pretty good It lacks some of the ability to train specific words or add custom words but that is surely coming Yet rather than looking to cultivate a loyal user base who is happy to pay a premium for premium software Nuance seem to be increasingly relying on squeezing their customers dry to get as much from them as they can before they realise they can go elsewhere I have RSI but I d rather have burning pains in my forearms than give Nuance any more money No company should leave loyal customers who ve paid a lot of money for their services feeling like they ve been scammed I simply cannot trust them anymore

Fraudulently charged for renewal in

Fraudulently charged for renewal in April 2022 I tried to cancel it last year in January 2022 and it wasn t done There was no way to do it online they don t provide an email address so my only choice was to call their 800 number which has extremely limited hours Thought it would all be OK since I called to cancel and since the old credit card number had expired but their company automatically updated my expiration date without my authorization I wanted it cancelled immediately a year ago and requested but never received proof of acknowledgement of the request I m out 150 since I never authorized the renewal and never authorized Nuance or their company to change my credit card expiration date This is fraud and appears intentionally deceptive I have a recent Masters Degree so it shouldn t be THIS complicated and tricky to cancel an automatic subscription Due to this deception I was charged 150 last year for a service that was never used that s a whole other story of how it was impossible to use with my laptop despite meeting the system requirements slowed down my PC to unmanageable level since I work from home it interfered with my ability to do my job IT IS ALSO EXTREMELY DIFFICULT TO CANCEL THE SUBSCRIPTION ONLINE THE PHONE NUMBER HAS VERY LIMITED HOURS AND THEY DO NOT HAVE AN EMAIL ADDRESS

BEWARE OF LICENCE RESTRICTIONS

Be aware that the Nuance Naturally Speaking Licence Version 15 download is valid for only 2 years After that time my recent download request was refused I cannot say whether this restriction applies to other Nuance Software but it is worth checking before purchase

Shipment failure and no help from customer services

I ordered and paid for the Dragon Professional 16 download plus a microphone on 9 March 2023 I am still waiting for the microphone 64 days later and despite multiple attempts to communicate with Nuance it remains outstanding DHL has just told me this week that I need to pay a further 55 40 duty tax before it can be delivered The microphone cost 108 32 Nuance doesn t appear to be interested

BEWARE

BEWAREI have upgraded my laptop and wanted to transfer my Dragon software Here is the measure I got We re sorry our records show that your download file is no longer available because the Extended Download Service has expired This service allowed us to keep a backup copy of your digital file for a maximum of 2 year s after the date of purchase

ALERT PLEASE BEWARE

ALERT A class action lawsuit should ve been filed against this company or should be in the immediate works Breakdown 1 purchased the CD in 2015 worked well for a few years 2 purchased the online version worked well for a few months 3 purchased another CD in 2023 that will not accept the serial number that s clearly on the envelope Lastly the customer service is nonexistent

NUANCE AND DRAGON ARE SCAMMERS

BEWARE NUANCE ARE SCAMMERSWhen it works the Dragon software isn t bad However the distribution company Nuance engages in deceitful conduct to charge subscription fees for products never requested nor authorised and will never respond to communication Don t want RUN as fast as you can away from Dragon and Nuance