Nuphy Reviews

Keyboard with issues

I bought an expensive keyboard and it s almost unusable I get double spaces connectivity issues and so on Searching online I see that s a pretty common issue with this product It looks like customers are paying to be beta testers of the company I m still waiting for a response from their CS team

Firmware doesn t work properly

Firmware doesn t work properly I have a NuPhy air 96 V2 and the build quality is top notch I really enjoy the ergonomics But bad firmware makes it unusable until now I didn t even know that it s possible for a keyboard to have bad firmware It constantly either skips or duplicates key presses I ve tried to update firmware to different versions available on their website but nothing worked Unfortunately the issue only started happening after some time so I could not return it anymore For a 200 keyboard this is in my opinion completely unacceptable

Poor customer service and refund policy in Australia

The keyboard itself is great but have issues to function normally as a keyboard for example the uderscore character can t be typed in windows OS and needs firmware update and the firmware is only available on Windows OS The return refund policy is poor basically you will lose 15 processing fee if you opened the package And the customer service is slow to reply I wondered how can anyone make it done within 7 days with the processing speed When I check online about the customer service I think I m not the only one who experience this

Bad Firmware drivers but even worse customer service

As others have stated driver and software issues to what would be a good quality keyboard Air96v2 While that is disappointing their customer service is on a whole other level of terrible Very slow responses email only responses taking days for a reply Had to ask 5 times for an RMA on defective keyboard Very very slow on issuing a credit back once the product is received I had to open a case with Paypal to try and get my money back The only thing they seem to be good at is excuses

Nuphy appears to be an unreliable company based on my experience with their support

Two months ago I ordered a Gem80 keyboard with keycaps Upon arrival I noticed that three of the keycaps had visible defects it s really frustrating for a 230 keyboard I promptly contacted their support team and they promised to send me three replacement keycaps or a new set A week later they provided a tracking number but the package hadn t actually been shipped After two weeks I followed up via email to remind them to ship the keycaps They apologized and asked me to wait a few more days One week later the situation hadn t changed This pattern continued over several weeks Each time I reached out they apologized and assured me that the shipment would be sent as soon as possible However they never followed through Each tracking update showed only that a label had been created but the package was never dispatched Even today the package still hasn t been shipped Contrary to what Nuphy tells me the package has not been sent they are lying to me Total 6 mails from me 6 lies from nuphyDue to this ongoing issue and the lack of resolution from Nuphy s support I am left with no choice but to open a credit card claim It s one of my worst customers service experience

Scam keyboard that cannot connect and

Scam keyboard that cannot connect and type bad

Crap product in my opinion

Crap product in my opinion Customer service is extremely dodgy They wanted me to trouble shoot the product on my own well above anything that I was comfortable with Wouldn t connect software issues etc etc Tried to return even buying directly from their website No dice 24 hours or more late response times Just over all bad service buy something reputable that actually has US based customer service

I bought a keyboard in this website

I bought a keyboard in this website and end up with multiple failures keycaps firmware etc which aren t resolved at all so far Poor customer care experience unfortunately end up like another cute expensive useless product from my side Due to having multiple bad experiences even request the return and refund of the product but they pretend dementia

Great products and service support

This keyboard is absolutely stunning It just feels so nice to type on The sound is pretty impressive too that is going to make you so excited to use it Moreover the NuPhy support team is really well organised and reactive I firstly got wrong passing my command and they cancelled it and refurb me immediately so I can make another one Then I asked the keyboard to be delivered before Christmas and they did It was shipped in France in 6-7 days from China Then I got wrong in my firmware update and they sent me the latest update as fast as they could a couple of hours maybe So you won t regret buying this keyboard who feels nice who looks nice and has a great support team Nuphy Air 60 V2 White Nufolio v3 Nostalgic Tan