Nurserystore Reviews

This company are out scamming people

This company are out scamming people they have even changed there name from online4babys This is a new Trustpilot There is another with the worst reviews Report them get them shut down door good

Good afternoon

Oh I do apologise I m not surprised as the name is very similar Really hope the situation can be sorted for you Apologise again Thank you

Refusing refund for faulty product

I bought a faulty stroller and they are plainly refusing to give me a refund They sent me to chase the manufacturer- Joie - who is refusing to admit fault The breaks from the stroller are blocking the wheels and their solution is to buy lubricant for the wheels The backrest is not going flat but in higher position making it a safety hazard for my baby The hood pops back down I sent them pictures and videos with the faults The store says it s manufacture s issue however the UK law it s clearly saying the refund needs to be dealth with by the store I will complain to Ombudsman about both the store former Online4baby and the manufacturer - Joie Do not but their crappy products because if it s faulty you might get stuck with a very expensive crap

Really really bad experience with them

Really really bad experience with this company that half way through our experience with them changed their name from Online 4 Baby to Nursery Store It is the same company with the same shocking customer service and the same reluctance to give a refund even after picking up the products that we returned after they sent us the wrong products Extremely dissatisfied Steer well clear of this company Very disappointed and we re still waiting for a fair refund for case 308039 which has been going on for weeks now

i bought 2 puggle car seats in october

i bought 2 puggle car seats in october 2023 yesterday i was turning the seat and noticed the arm on one of them is loose i contacted the nursery today and they told me nothing can be done as it only has 12 months warranty i would have expected an important item like a car seat that is supposed to fit from birth to 12 years would last longer than 14 months they would not even offer a repair if i paid

DO NOT USE

I placed an order for a baby crib on 29th December with guaranteed next day delivery Subsequently received an email stating the delivery will now be in February Baby is here and no crib I have contacted The Nursery Store via FB email and their online chat Zero response I am devastated This is really sensitive for everyone placing orders for new babies arrival and no care taken or given at all I hope you understand how much distress you are causing - but you probably don t care about that either

Disgraceful company

Disgraceful company Ordered a babies car seat but allegedly an error occurred and two were ordered Tried to cancel one seat but allegedly they d both were dispatched Emailed the company for a return No response tried again but this time jn Complaint form Long story short eventually the seat was returned expected a refund Nothing Emailed another complaint again no acknowledgement or response whatsoever Eventually I had to open a dispute with my bank to get my money back I would never use or recommend this company Give it a Very wide Birth

Exactly as described

Great products