Nwl Reviews

This company cares

This company cares I have had trouble paying all the time they were here to help I have received a payment break no problem until January It is right what they say they are here to help

One of the Best

Would just like to thank Northumbria Water for their excellent services Recently I had to speak to NW the advisors couldn t have been any more helpful Extremely efficient and knowledgeable Not only that I was provided with THE best customer service ever Keep up the excellent work I m actually proud to be a customer of NW Thank you so much

I have today reported a leak which is

I have today reported a leak which is outside my elderly neighbours property I cannot fault the service I have received The lady I spoke to was so helpful polite and friendly I have also received a few calls keeping me up to date with the call out I am so impressed with the professionalism Well done Northumbrian Water

Middlesbrough crew great I can t

Middlesbrough crew great I can t fault them phone service very good understanding friendly and explains things clearly sewer men all ways turn up within 4 hours and get on with the job with a smile on their face I have called them out 4 times to a clog each time sorted it Because its to happen a few times the nice men that called last time said they would request and a camera investigation The following morning I got a phone a call for camera crew saying they will be here in the next 7 days What s not like with a service like that thanks lads and lass

Excellent service

Excellent service from northumbrian water called them regarding a blocked drain which was on our property but we were unsure if it was the main sewers that were blocked within 2 hours they came out to us checked everything and found it was our drain to be the issue as a gesture of goodwill they unblocked the drain for us Really happy with this service thank you so much

Excellent customer service

Excellent customer service and friendly people on the end of the phone

PROMPT REPAIR

If I had not been up early I wouldn t have been aware of our lack of a water supply As I was talking to a very helpful lady the problem was already being dealt with and the water back on moments later

Mains Stop Cock Replacement

Link sent by NWL did not work but the work carried out recently was 5 star as were the staff who carried out the work Great service in replacing Mains stop cock