Nyx-hotels Reviews

I booked a room at the hotel NYX Hotel

I booked a room at the hotel NYX Hotel London Holborn by Leonardo Hotels in February for 06 05-11 05 In April due to medical condition I needed to start treatment and could not travel I contacted the hotel in order to cancel the booking the hotel declined the booking and offered to amend the dates For the last 10 days am waiting for the hotel to confirm the updated dates As the reservation went through Booking the hotel is not responding to my emails and according to Booking the hotel did not send a response to them as well I cannot recommend the hotel

where do I begin

where do I begin We booked this hotel because it was one of the very few in the location we wanted that offered early check in 10 am PERFECT After an overnight flight me and my girlfriends were excited to get rested before our 1 am reservation for lunch We get there and the experience was anything but relaxing The front desk staff were very rude told us the room still would not be ready until 3 and only after 4 requests were we finally let into a room at 11 The beds were comfy but not king as advertised We ordered the Galentines package and never received the strawberries or the candle as advertised They did comp our breakfast which was nice but we did not plan on eating breakfast there in the first place The upper level was constantly nosey from the outside trash bin and the fire alarm went off nearly every day We were never brought clean towels and ended up having to buy our own toilet paper The Photo Booth in the lobby was a nice touch but ran out of paper on day one and despite many requests was never refilled There was a small charge on my card after that the staff could not tell me what it was from even after asking for a receipt The only thing saving this hotel from a 1 star is fabulous service we received from Mat and Dion They were absolutely fantastic and we looked for to seeing them for our night cap every night upon returning The hotel itself is clean and looks like the picture but for 607 USD a night I honestly expect and deserve more Please look elsewhere when considering booking this hotel

WOWCHER NYX SCAM AVOID

After recently receiving a Wowcher to stay at the NYX Hotel in London I m absolutely disgusted with the customer service response Whilst I can appreciate when purchasing said voucher there may be restrictions on the dates available to find that there are only 3 days out of 365 yes that s right 3 days available within a year 2 in January 1 in February to redeem and use the voucher If you are not able to redeem on these 3 available days additional fees are charged Wowcher has informed me that it is the hotel that makes the free days available to the voucher purchaser but only 3 days in the year is absolutely scandalous and a complete rip-off The hotel customer service are unwilling to assist in resolving this issue by offering alternative dates we ve found out is actually cheaper to book the hotel through Booking com which I hasten to add we will not being doing so due to the way we have been scammed by not only Wowcher but the NYX Hotel and their parent company DO NOT PURCHASE THROUGH WOWCHER as you ll be extremely disappointed not too mention out of pocket too Have now reported this issue to the FCA and Trading Standards

Decided to take a short trip to Milan

Decided to take a short trip to Milan and absolutely adored this place - extremely helpful and friendly staff - amazing decor and artwork throughout - great lobby with cocktails and snacks and resident dj - clean rooms and great location across the road from Milan Central Station

Thoroughly enjoyed staying at this hotel

Have just been for three nights at NYX Holborn London and loved the place Newly refurnbished a lovely smart hotel The room and furnishings really luxurious and comfortable - clearly a lot of thought has been given to it A great breakfast and all the staff charming Very easy access from mainline train services and busses and tube right on the doorstep I will be visiting again

No extra charge for rescheduling

Due to certain circumstances I could not fly to Milan on time and the hotel agreed to reschedule the visit to any dates until the end of the year with an extra charge depending on seasonality As a result when I arrived a couple of months later at the reception I did not have to pay extra which was a good surprise The hotel itself in Milan is very beautiful and quiet despite the presence of the train station nearby In general I recommend

Staff very welcoming

Staff very welcoming Lovely waiting staff Nice facilities Shout out to Angela at the Mid-town Bar NYX Hotel Holborn